[Murrice]

Hi, my mother's laptop has been freezing sometimes after startup, when it shows the desktop. The taskbar doesn't show any icons, and the mouse turns in the little hourglass thing. I try to click on any icon, but it doesn't work. Today, it happens the same thing, but it is freezing everytime, except when I boot in safe mode.

Can it be a virus or a memory problem? Appreciate is someone can help!

Log of Hijack this!:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:24:45, on 29/5/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Arquivos de programas\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com.br/0SEPTBR/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.terra.com.br/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
O2 - BHO: Facilitador de Leitor de Link Adobe PDF - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Arquivos comuns\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Arquivos de programas\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\arquivos de programas\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Arquivos de programas\Google\GoogleToolbarNotifier\2.0.301.7164\swg.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\MSN Apps\MSN Toolbar\01.02.5000.1021\pt-br\msntb.dll
O2 - BHO: G-Buster Browser Defense - {C41A1C0E-EA6C-11D4-B1B8-444553540000} - C:\ARQUIV~1\GbPlugin\gbieh.dll
O2 - BHO: G-Buster Browser Defense ABN AMRO - {C41A1C0E-EA6C-11D4-B1B8-444553540007} - C:\WINDOWS\Downloaded Program Files\gbiehabn.dll
O2 - BHO: G-Buster Browser Defense Unibanco - {C41A1C0E-EA6C-11D4-B1B8-444553540008} - C:\Arquivos de programas\GbPlugin\gbiehuni.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Arquivos de programas\MSN Apps\MSN Toolbar\01.02.5000.1021\pt-br\msntb.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\arquivos de programas\google\googletoolbar2.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Arquivos de programas\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [SynTPLpr] C:\Arquivos de programas\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Arquivos de programas\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [PRONoMgrWired] C:\Arquivos de programas\Intel\PROSetWired\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [avast!] C:\ARQUIV~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Arquivos de programas\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Arquivos de programas\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Arquivos de programas\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [CloneCDTray] "C:\Arquivos de programas\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Arquivos de programas\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Arquivos de programas\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [WhenUSave] "C:\Arquivos de programas\Save\Save.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [swg] C:\Arquivos de programas\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Arquivos de programas\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Arquivos de programas\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Arquivos de programas\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsof...ss/allinone.asp
O16 - DPF: {3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: {8FEFF364-6A5F-4966-A917-A3AC28411659} (SopCore Control) - http://stoogetv.com/SOPCORE.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.m...ash/swflash.cab
O16 - DPF: {DB6BF2CD-4F59-4F1C-AA9C-D08C0B61A931} (GbpDistObj Class) - https://www14.bancob...gin/GbpDist.cab
O16 - DPF: {E37CB5F0-51F5-4395-A808-5FA49E399007} (GbPluginObj Class) - https://wwws.realsec...GbPluginABN.cab
O16 - DPF: {E37CB5F0-51F5-4395-A808-5FA49E399008} (GbPluginObj Class) - https://clickbanking...GbPluginUni.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\ARQUIV~1\ARQUIV~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: GbPluginBb - C:\ARQUIV~1\GbPlugin\gbieh.dll
O20 - Winlogon Notify: __GbPluginBb - C:\ARQUIVOS DE PROGRAMAS\GBPLUGIN\gbieh.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Arquivos de programas\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Arquivos de programas\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Arquivos de programas\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Arquivos de programas\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Gbp Service (GbpSv) - Unknown owner - C:\Arquivos de programas\GbPlugin\GbpSv.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Arquivos de programas\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: NBService - Nero AG - C:\Arquivos de programas\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Arquivos de programas\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Arquivos de programas\Dell\NICCONFIGSVC\NICCONFIGSVC.exe
O23 - Service: NMIndexingService - Nero AG - C:\Arquivos de programas\Arquivos comuns\Ahead\Lib\NMIndexingService.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Arquivos de programas\CyberLink\Shared Files\RichVideo.exe

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