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    Malware Expert

  • Visiting Consultant
  • 16,560 posts
Unfortunately, Hotmail doesn't provide the greatest support for their email services (especially if it's a free account). You will need to contact them again to see if you can provide any other proof to validate it's your account.

I'm not sure if it's malware related (still could be). Try asking in the Windows forum to see if they have any ideas what might cause this problem. Maybe there's another way to repair IE...

To help prevent future spyware infections, read the Anti-Spyware Tutorial and use the tools provided.

If there are no other issues, I can mark this topic as solved :)
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  • Topic Starter
  • Member
  • PipPip
  • 48 posts
Thank you very much greyknight17.
You helped to clean our computer and it is definitely running better.
I will run the reccomended programs from the tutorial.
Many Thanks again.
Take care
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    Malware Expert

  • Visiting Consultant
  • 16,560 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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