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Windows Update says I have a mac


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#1
Robwat

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When I attempt to go to the Windows Update site, I get the following error page:

Thank you for your interest in obtaining updates from our site.

This website is designed to work with Microsoft Windows operating systems only.
To find updates for Microsoft products that are designed for Macintosh operating systems, please visit http://www.microsoft.com/mac/.

I'm running Windows XP with IE7.

Please help

Rob
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#2
happyrock

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this is a new one on me....probably why nobody replied to you...is this still happening...
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#3
makinu1der2

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here is some info...hope it helps

http://support.microsoft.com/kb/817144

http://www.winhelpon.../articles/35/1/
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#4
Robwat

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I followed the link to http://www.winhelpon.../articles/35/1/ and as per instructions typed the following into Internet Explorer: java script:navigator.userAgent and the following was displayed -
Mozilla/4.0(compatible;MSIE6.0)
I then tried to follow the other instructions but failed miserably as I not very computer literate.
I am therefore still having the same problem and unable to access the windows update site.
I am not sure if it is relevant but when Apple itunes updated a couple of weeks ago I inadvertently also downloaded Safari which I later unistalled
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#5
wannabe1

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Hello Robwat...

There are a number of things that can cause this issue...and several ways to approach it.

Try resetting the IE settings first. Open Internet Explorer, click on "Tools" on the toolbar, and choose "Internet Options". Click on the "Advanced" tab and then the "Reset" button at the bottom of the window. From the "Reset Internet Explorer Settings" window, click "Reset". Once IE completes restoring the settings, click on "Close", then "Ok" out of the other windows.

Restart IE and try the updates.

If no joy, we'll look at changing a registry setting or two...

wannabe1
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#6
Robwat

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Hi,

I reset internet explorer and restarted computer but still no luck in accessing the windows update site.
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#7
wannabe1

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We'll be editing two registry keys. One in the Machine hive and one in the User hive.

Click Start, then Run, type regedit and click "Ok".

In Registry Editor, expand (click +) HKEY_LOCAL_MACHINE, then SOFTWARE, then Microsoft, then Windows, then CurrentVersion, then Internet Settings, right click on 5.0 and choose "Export"...name this file 5.0.M.old and save it to your desktop. Expand 5.0...then right click on User Agent and choose "Delete"...accept the change.

Collapse this hive by clicking the - sign next to each expanded key.

Then expand (click +) HKEY_CURRENT_USER, then SOFTWARE, then Microsoft, then Windows, then CurrentVersion, then Internet Settings, right click on 5.0 and choose "Export"...name this file 5.0.U.old and save it to your desktop. Expand 5.0...then right click on User Agent and choose "Delete"...accept the change.

Collapse this hive by clicking the - sign next to each expanded key. Close Registry Editor and reboot.

Try Windows Update.
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#8
Robwat

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It worked!! Thanks so much for sorting it out for me.
Do I need to do anything with the 2 files that I saved to my desktop?
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#9
wannabe1

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Great news!

You can delete the files you saved to the desktop...they're just backups of the keys we were editing.
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#10
Robwat

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That's great,
Thanks again for all your help
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