Once again I am coming to this site for help with a problem I hope there is an easy solution! My fiance bought a new PC and I was trying to install it for her she has Time Warner "Triple Play" which include cable tv, telephone and internet service this isn't the problem, the problem is that one of her brother's set up the account for her and he doesn't remember the master screen name nor the pass word he used. I was having problems with the Pc getting an internet connection so I called AOL which is the internet provider but they won't help me because I don't have the master screen name nor password I know the problem isn't with the connection (cable Modem) because when I plug my laptop into I can connect to the internet. But when I try to connect to aol with her PC I get and error code from AOL saying no network connection 02-04009. Can someone help me any advice would be greatly appreciated.