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Can't login to Windows after malware removal


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#1
td323i

td323i

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http://www.geekstogo...er-t200358.html

I was instructed to post my issue in this forum by Rorschach112.

Windows XP Mediacenter Edition sp2 was/infected with some malware, and during the removal process i rebooted the computer, and when i login, the desktop flashes for a second then immediately logs back off and brings me to the login screen. This happens with all account in "normal" mode. When i boot into safe mode everything operates fine. I tried "last known good configuration" and that didn't work. I hane not tried a system restore yet. Any help will be greatly appreciated.

Thanks,
Td
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#2
wizzy2k5

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Hello td323i

What I would like you to try is to create a new account for testing, please follow my instructions on how to do this.

Since you are unable to do this in normal mode we will need to do this in safe mode to enter safe mode boot up your computer and tap F8. A menu should come up where you will be given the option to enter Safe Mode. When in safemode please goto user accounts and create a new account

Reboot your computer and try logging into your new account and let us know if you still get the problem :)

Regards
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#3
td323i

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Hi,
A test account behaves the same way. Logs in then out. You think a system restore would work? I can restore it back to before the walware removal.

Thanks
Td
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#4
wizzy2k5

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Hello td323i and thanks for your reply.

Please do not do a system restore at the moment as if you do it may restore the malware and we do not want this to happen :) however please read my post which is located here and please tell us how you get along.

Regards
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#5
td323i

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Hi Wizzy,
So i should do a repair install?
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#6
wizzy2k5

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Thanks for your reply td323i

Thats correct and I would reccomend this for many reasons

  • This will sort out almost any problems with user account
  • You won't lose any data
  • You don't need to re-install everything :)

Before you do this I would like to say backup all possible data, the reason I am saying to do this now is because if the repair fails then the only other way is to format and start again :) I have tried the most common solutions that work for me such as

  • Test accounts
  • Repair Installation

However do not worry at the moment as a repair should get you backup and running :)

Regards
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