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Having trouble with Widows Media Player 11


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#1
sodamachine

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I have been trying to play some audio files (*.mp3) and some video files (*.avi, *.mpg, & *.wmv) and Media Player keeps crashing on me. If I let something play for more then 5 seconds I get the "Windows Media Player encountered a problem and needs to close. We are sorry for the inconvenience." message. I tried to reinstall Media Player 11. When I tried to do that it did install all the way, but during the installation I got a couple of errors and one of them was the DrWatson Portmortem Debugger has an encountered an error.

I would like to watch clips and listen to audio files on my computer but I don't know what is created this problem.

Does anyone have any ideas that could help fix this problem?

Here are the specs of the computer:
Windows XP Service Pack 3 (with all current updates)
ATI Radeon x1950 Pro
AMD 64 x2 Dual Core Processor 6000+
Gigabyte Motherboard
(2) 1GB sticks of 800MHz DDR2 SDRAM

NOD32 Antivirus, COMODO Firewall Pro, Spybot and Adaware (all currently Updated)

Belkin Wireless G Router (main computer plugged straight into not using the wireless)



Also here is a HijackTHis log file in case it helps (I tend to see it often around these forums)

Edited by kahdah, 05 June 2008 - 06:21 PM.
Removed HJthis log

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#2
The Skeptic

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Remove WMP 11.0 in Add/Remove programs. This will roll you back to the previous version that was running on your computer. There are lots of problems with WMP 11.0.
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#3
sodamachine

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Uninstalling the 2 parts to Media player 11 in Add/Remove programs restarting after each one, and then installing Media Player 10 seems to have helped. I got an error trying to installing it. The error has something to do with needing a Service Pack 3 CD to have the correct files but i hit cancel and it continued on installing it with out a problem. Ran a couple of .mp3 files and it seemed good to go.

I don't understand why after having media player 11 installed since it came out that all of a sudden that it would just stop working correctly.

Thanks for the help.

Would there be anyway to try and get Media Player 11 working again properly though?
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