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Help please! Windows Explorer keeps crashing. [RESOLVED]

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The initial problem persists.

When I try to drag a file or folder from one folder to another I get an error that says windows explorer has encountered a problem and needs to close and then it gives this the attached error signature.

When I try to use to short cut keys to copy from one folder to another I get the attached application error.

Attached Files

Edited by Dezzi, 14 June 2008 - 07:52 AM.

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Hi Dezzi,

Your log is looking pretty good, letís clean up a bit, update Java, and I would still like to get an online scan because sometime they will show something that we canít see in our logs. So we will try a different one.

Please download DAFT and save it to your desktop:
  • Double-click the daft.exe icon.
  • Click on the Scan button.
  • Select everything it is displaying there
  • Click the Fix button.
  • Then rescan with DAFT again - it should say now that "All associations are OK"
  • Close DAFT if you receive that message. This means that it is fixed now.


Fix with HijackThis

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O16 - DPF: {1D6711C8-7154-40BB-8380-3DEA45B69CBF} -

Now close all windows other than HiJackThis, then click Fix Checked. Close HiJackThis.


Upgrading Java:
  • Download the latest version of Java Runtime Environment (JRE) 6 Update 6.
  • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
  • Click on Continue.
  • Click on the link to download Windows Offline Installation (jre-6u6-windows-i586-p.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java version.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on the download to install the newest version.


Please go HERE to run Panda's ActiveScan
  • Once you are on the Panda site click the Scan your PC button
  • A new window will open...click the Check Now button
  • Enter your Country
  • Enter your State/Province
  • Enter your e-mail address and click send
  • Select either Home User or Company
  • Click the big Scan Now button
  • If it wants to install an ActiveX component allow it
  • It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
  • When download is complete, click on My Computer to start the scan
  • When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report


Needed in your next reply:

Panda's ActiveScan report
New HijackThis log

Are you having any other problems other then trying to drag and drop or copying files and folders?
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My only other problem is that sometimes my computer restarts itself and say that it suffered a serious error.
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I tried the Panda scan twice and got the following message:

Gateway Timeout
The proxy server did not receive a timely response from the upstream server.

Reference #1.1719f648.1213458320.ad94131

The Hijackthis log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:47:00 AM, on 6/14/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Veoh Networks\Veoh\VeohClient.exe
C:\Program Files\Winamp Remote\bin\OrbTray.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\CASIO\Photo Loader\Plauto.exe
C:\Program Files\Winamp Remote\bin\Orb.exe
C:\Program Files\Skype\Plugin Manager\SkypePM.exe
C:\Program Files\MSN Messenger\usnsvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://download.micr...express_usa.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [Lexmark X1100 Series] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [tsnp2std] C:\WINDOWS\tsnp2std.exe
O4 - HKLM\..\Run: [snp2std] C:\WINDOWS\vsnp2std.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Veoh] "C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" /VeohHide
O4 - HKCU\..\Run: [Orb] "C:\Program Files\Winamp Remote\bin\OrbTray.exe" /background
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Exif Launcher.lnk = ?
O4 - Global Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Global Startup: Photo Loader supervisory.lnk = C:\Program Files\CASIO\Photo Loader\Plauto.exe
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/Sally's%20Salon/Images/stg_drm.ocx
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} - http://www.eset.eu/b...lineScanner.cab
O16 - DPF: {615F158E-D5CA-422F-A8E7-F6A5EED7063B} (Bejeweled Control) - http://www.worldwinn...d/bejeweled.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.micros...b?1120839406515
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx...owserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.mi...b?1197658635109
O16 - DPF: {7E980B9B-8AE5-466A-B6D6-DA8CF814E78A} (MJLauncherCtrl Class) - http://zone.msn.com/...mjolauncher.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - https://www.worldwin...ed/wwlaunch.cab
O16 - DPF: {97438FE9-D361-4279-BA82-98CC0877A717} (Cubis Control) - http://www.worldwinn...cubis/cubis.cab
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadbl...ivex/sabspx.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn...ro.cab56649.cab
O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files/Sally's%20Salon/Images/armhelper.ocx
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com...obat/nos/gp.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/...s/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{3046CB71-5908-4091-8609-1F002B5057AB}: NameServer =,
O17 - HKLM\System\CCS\Services\Tcpip\..\{92EFE283-B2E5-480F-A254-529253F82ACB}: NameServer =,
O17 - HKLM\System\CCS\Services\Tcpip\..\{A2CDD9A5-9036-4B5A-8554-15DE367FC199}: NameServer =,
O17 - HKLM\System\CCS\Services\Tcpip\..\{F0302AAB-B9DF-495A-BF8D-8BE2A87E1B02}: NameServer =
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: DameWare Mini Remote Control (DWMRCS) - DameWare Development LLC - C:\WINDOWS\SYSTEM32\DWRCS.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE

End of file - 11391 bytes
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Hi Dezzi,

Well I guess we donít get the online scan :) Ö. Let's try two more things.

Download ComboFix from one of the locations below, and save it to your Desktop.

Link 1
Link 2
Link 3

Double click combofix.exe and follow the prompts. Please, never rename Combofix unless instructed.
When finished, it shall produce a log for you. Post that log in your next reply
Note: Do not mouseclick combofix's window while its running. That may cause it to stall


Please re-run Malwarebytes' Anti-Malware that I had you download previouslyÖ and if these log comes back clean I may have to refer you to the tech forum because its not looking your problem is malware related.
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ComboFix log:

ComboFix 08-06-12.2 - Charmaine 2008-06-14 11:49:28.1 - NTFSx86
Running from: C:\Documents and Settings\Charmaine\Desktop\download items\ComboFix.exe
* Created a new restore point


((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))

C:\Documents and Settings\Charmaine\Local Settings\Application Data\Microsoft\Windows Media\10.0\WMSDKNSD.XML
C:\WINDOWS\Downloaded Program Files\setup.inf

((((((((((((((((((((((((( Files Created from 2008-05-14 to 2008-06-14 )))))))))))))))))))))))))))))))

2008-06-14 08:29 . 2008-06-14 08:29 <DIR> d-------- C:\Deckard
2008-06-11 19:45 . 2008-06-11 19:45 <DIR> d-------- C:\Program Files\Malwarebytes' Anti-Malware
2008-06-11 19:45 . 2008-06-11 19:45 <DIR> d-------- C:\Documents and Settings\Charmaine\Application Data\Malwarebytes
2008-06-11 19:45 . 2008-06-11 19:45 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\Malwarebytes
2008-06-11 19:45 . 2008-06-10 19:02 34,296 --a------ C:\WINDOWS\system32\drivers\mbamcatchme.sys
2008-06-11 19:45 . 2008-06-10 19:02 15,864 --a------ C:\WINDOWS\system32\drivers\mbam.sys
2008-06-11 08:51 . 2008-04-14 06:01 272,128 -----c--- C:\WINDOWS\system32\dllcache\bthport.sys
2008-06-10 23:13 . 2008-06-10 23:13 <DIR> d-------- C:\Program Files\Trend Micro
2008-06-03 10:31 . 2008-06-03 10:31 <DIR> d-------- C:\Documents and Settings\Dione\Application Data\Skype
2008-06-02 17:10 . 2008-06-08 13:09 54,156 --ah----- C:\WINDOWS\QTFont.qfn
2008-06-02 17:10 . 2008-06-02 17:10 1,409 --a------ C:\WINDOWS\QTFont.for
2008-06-01 22:20 . 2008-06-01 22:20 <DIR> d-------- C:\Program Files\Common Files\snp2std
2008-06-01 22:20 . 2005-01-26 15:45 349,472 --a------ C:\WINDOWS\WindowsXP-KB822603-x86.exe
2008-06-01 22:20 . 2007-01-05 17:12 258,048 --a------ C:\WINDOWS\tsnp2std.exe
2008-06-01 22:20 . 2006-10-12 17:21 151,552 --a------ C:\WINDOWS\system32\rsnp2std.dll
2008-06-01 22:20 . 2006-07-03 10:31 94,208 --a------ C:\WINDOWS\amcap.exe
2008-05-31 17:38 . 2008-06-13 00:07 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\OrbNetworks
2008-05-31 17:37 . 2008-06-12 21:54 <DIR> d-------- C:\Program Files\Winamp Remote
2008-05-29 23:14 . 2008-06-07 16:45 <DIR> d-------- C:\Program Files\eMule
2008-05-18 18:09 . 2008-05-18 18:09 22 --a------ C:\WINDOWS\iexplore.ini
2008-05-18 18:08 . 2008-05-18 18:08 <DIR> d-------- C:\Documents and Settings\All Users\Application Data\MumboJumbo
2008-05-17 23:08 . 2008-05-17 23:08 0 --ah----- C:\WINDOWS\system32\drivers\Msft_Kernel_Motousbnet_01005.Wdf
2008-05-17 23:08 . 2008-05-17 23:08 0 --ah----- C:\WINDOWS\system32\drivers\Msft_Kernel_motfilt_01005.Wdf
2008-05-17 23:07 . 2008-05-17 23:07 <DIR> d-------- C:\Program Files\Motorola
2008-05-17 22:16 . 2008-05-17 22:22 <DIR> d-------- C:\Program Files\Avanquest update
2008-05-17 22:15 . 2007-01-23 22:36 22,016 --a------ C:\WINDOWS\system32\drivers\Motousbnet.sys
2008-05-17 22:15 . 2006-12-06 18:33 6,400 --a------ C:\WINDOWS\system32\drivers\motswch.sys
2008-05-17 22:15 . 2007-01-23 22:36 6,016 --a------ C:\WINDOWS\system32\drivers\motfilt.sys
2008-05-17 22:14 . 2008-05-17 22:26 <DIR> d-------- C:\Program Files\Motorola Phone Tools
2008-05-17 22:14 . 2008-05-17 22:14 <DIR> d-------- C:\Program Files\Common Files\Motorola Shared
2008-05-17 22:14 . 2008-05-17 22:14 <DIR> d-------- C:\Documents and Settings\Charmaine\Application Data\InstallShield
2008-05-17 22:14 . 2006-12-14 11:27 40,832 --a------ C:\WINDOWS\system32\drivers\motodrv.sys
2008-05-17 20:54 . 2008-05-17 20:54 0 --ah----- C:\WINDOWS\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf
2008-05-17 20:54 . 2008-05-17 20:54 0 --ah----- C:\WINDOWS\system32\drivers\Msft_Kernel_motmodem_01005.Wdf
2008-05-17 20:52 . 2006-11-13 09:45 1,419,232 -ra------ C:\WINDOWS\system32\wdfcoinstaller01005.dll
2008-05-17 20:52 . 2007-04-02 16:13 21,632 -ra------ C:\WINDOWS\system32\drivers\motmodem.sys
2008-05-17 20:45 . 2008-05-17 20:45 <DIR> d--hs---- C:\WINDOWS\ftpcache

(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
2008-06-14 16:56 --------- d-----w C:\Documents and Settings\Charmaine\Application Data\Skype
2008-06-14 15:36 --------- d-----w C:\Program Files\Java
2008-06-10 18:27 --------- d-----w C:\Program Files\Microsoft Works
2008-06-02 21:51 --------- d-----w C:\Program Files\Winamp
2008-06-02 03:20 --------- d--h--w C:\Program Files\InstallShield Installation Information
2008-05-30 05:22 --------- d-----w C:\Documents and Settings\Charmaine\Application Data\uTorrent
2008-05-26 00:28 --------- d-----w C:\Program Files\Lexmark X1100 Series
2008-05-22 10:22 --------- d-----w C:\Program Files\DivX
2008-05-18 11:45 --------- d-----w C:\Program Files\Common Files\Adobe
2008-05-18 11:41 --------- d-----w C:\Documents and Settings\Charmaine\Application Data\AdobeUM
2008-05-18 03:27 --------- d-----w C:\Documents and Settings\All Users\Application Data\BVRP Software
2008-05-16 08:53 --------- d-----w C:\Program Files\PFConfig
2008-05-13 01:53 524,288 ----a-w C:\WINDOWS\system32\DivXsm.exe
2008-05-13 01:53 3,596,288 ----a-w C:\WINDOWS\system32\qt-dx331.dll
2008-05-13 01:51 200,704 ----a-w C:\WINDOWS\system32\ssldivx.dll
2008-05-13 01:51 1,044,480 ----a-w C:\WINDOWS\system32\libdivx.dll
2008-05-13 01:49 161,096 ----a-w C:\WINDOWS\system32\DivXCodecVersionChecker.exe
2008-05-13 01:49 12,288 ----a-w C:\WINDOWS\system32\DivXWMPExtType.dll
2008-05-08 12:28 202,752 ----a-w C:\WINDOWS\system32\drivers\rmcast.sys
2008-05-07 05:18 1,287,680 ----a-w C:\WINDOWS\system32\quartz.dll
2008-05-02 02:56 --------- d-----w C:\Documents and Settings\All Users\Application Data\avg7
2008-05-01 21:07 --------- d-----w C:\Documents and Settings\Charmaine\Application Data\AVG7
2008-04-27 02:45 --------- d-----w C:\Program Files\Common Files\xing shared
2008-04-27 02:45 --------- d-----w C:\Program Files\Common Files\Real
2008-04-23 04:16 826,368 ----a-w C:\WINDOWS\system32\wininet.dll
2008-04-21 14:55 --------- d-----w C:\Documents and Settings\Dione\Application Data\AVG7
2008-04-14 11:01 272,128 ------w C:\WINDOWS\system32\drivers\bthport.sys
2008-03-27 08:12 151,583 ----a-w C:\WINDOWS\system32\msjint40.dll
2008-03-19 09:47 1,845,248 ----a-w C:\WINDOWS\system32\win32k.sys
2007-03-24 04:08 56 --sh--r C:\WINDOWS\system32\18CEE83599.sys
2007-03-24 04:08 1,890 --sha-w C:\WINDOWS\system32\KGyGaAvL.sys

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown

"MsnMsgr"="C:\Program Files\MSN Messenger\MsnMsgr.exe" [2007-01-19 12:54 5674352]
"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2007-06-26 09:18 68856]
"Skype"="C:\Program Files\Skype\Phone\Skype.exe" [2007-05-10 16:09 23395880]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2004-08-04 02:56 15360]
"Veoh"="C:\Program Files\Veoh Networks\Veoh\VeohClient.exe" [2008-04-01 18:35 3587120]
"Orb"="C:\Program Files\Winamp Remote\bin\OrbTray.exe" [2008-03-31 20:54 507904]

"VTTimer"="VTTimer.exe" [2003-08-19 22:56 45056 C:\WINDOWS\system32\VTTimer.exe]
"SoundMan"="SOUNDMAN.EXE" [2003-12-19 04:53 65024 C:\WINDOWS\SOUNDMAN.EXE]
"Lexmark X1100 Series"="C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe" [2003-08-19 05:43 57344]
"NeroFilterCheck"="C:\WINDOWS\system32\NeroCheck.exe" [2001-07-09 10:50 155648]
"REGSHAVE"="C:\Program Files\REGSHAVE\REGSHAVE.exe" [2002-02-04 22:32 53248]
"iTunesHelper"="C:\Program Files\iTunes\iTunesHelper.exe" [2005-10-18 11:58 278528]
"googletalk"="C:\Program Files\Google\Google Talk\googletalk.exe" [2007-01-01 16:22 3739648]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe" [2008-03-25 04:28 144784]
"QuickTime Task"="C:\Program Files\QuickTime\QTTask.exe" [2008-01-10 15:27 385024]
"HP Component Manager"="C:\Program Files\HP\hpcoretech\hpcmpmgr.exe" [2003-12-22 08:38 241664]
"HPDJ Taskbar Utility"="C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe" [2005-07-22 22:25 172032]
"HP Software Update"="C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe" [2005-07-22 22:25 49152]
"TkBellExe"="C:\Program Files\Common Files\Real\Update_OB\realsched.exe" [2008-04-26 21:44 185896]
"avast!"="C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe" [2008-05-15 18:19 79224]
"WinampAgent"="C:\Program Files\Winamp\winampa.exe" [2008-04-01 13:49 36352]
"tsnp2std"="C:\WINDOWS\tsnp2std.exe" [2007-01-05 17:12 258048]
"snp2std"="C:\WINDOWS\vsnp2std.exe" [2006-09-15 13:21 675840]

"RunNarrator"="Narrator.exe" [2004-08-04 02:56 53760 C:\WINDOWS\system32\narrator.exe]

C:\Documents and Settings\Charmaine\Start Menu\Programs\Startup\
Webshots.lnk - C:\Program Files\Webshots\Launcher.exe [2005-07-21 10:58:26 45056]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2008-04-23 03:38:16 29696]
Exif Launcher.lnk - C:\Program Files\FinePixViewer\QuickDCF.exe [2004-12-22 15:34:11 200704]
Microsoft Office OneNote 2003 Quick Launch.lnk - C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE [2005-03-17 14:06:14 59080]
Photo Loader supervisory.lnk - C:\Program Files\CASIO\Photo Loader\Plauto.exe [2006-12-15 15:40:58 229376]

"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= C:\Program Files\SUPERAntiSpyware\SASSEH.DLL [2006-12-20 12:55 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
C:\Program Files\SUPERAntiSpyware\SASWINLO.dll 2007-02-27 11:39 282624 C:\Program Files\SUPERAntiSpyware\SASWINLO.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"VIDC.IV41"= ir41_32.dll

"EnableFirewall"= 0 (0x0)

"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"=
"C:\\Program Files\\Kazaa\\kazaa.exe"=
"C:\\Program Files\\Alwil Software\\Avast4\\ashAvast.exe"=
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\Real\\RealPlayer\\realplay.exe"=
"C:\\Program Files\\Internet Explorer\\iexplore.exe"=
"C:\\Program Files\\QuickTime\\QuickTimePlayer.exe"=
"C:\\Program Files\\Google\\Gmail Notifier\\G001-\\gnotify.exe"=
"C:\\Program Files\\Maxthon\\Maxthon.exe"=
"C:\\Program Files\\MSN Messenger\\msnmsgr.exe"=
"C:\\Program Files\\MSN Messenger\\livecall.exe"=
"C:\\Program Files\\Google\\Google Talk\\googletalk.exe"=
"C:\\Program Files\\Winamp\\winamp.exe"=
"C:\\Program Files\\Veoh Networks\\Veoh\\VeohClient.exe"=
"C:\\Program Files\\IntelliChart Desktop\\FXChart.exe"=
"C:\\Program Files\\uTorrent\\uTorrent.exe"=
"C:\\Program Files\\iTunes\\iTunes.exe"=
"C:\\Program Files\\Mozilla Firefox\\firefox.exe"=
"C:\\Program Files\\Motorola\\RSD Lite\\SDL.exe"=
"C:\\Program Files\\eMule\\emule.exe"=
"C:\\Program Files\\Winamp Remote\\bin\\Orb.exe"=
"C:\\Program Files\\Winamp Remote\\bin\\OrbTray.exe"=
"C:\\Program Files\\Winamp Remote\\bin\\OrbStreamerClient.exe"=
"C:\\Program Files\\Skype\\Phone\\Skype.exe"=

"12019:TCP"= 12019:TCP:Utorrent
"57419:TCP"= 57419:TCP:utor1
"6129:TCP"= 6129:TCP:DameWare Mini Remote Control Service

R1 aswSP;avast! Self Protection;C:\WINDOWS\system32\drivers\aswSP.sys [2008-05-15 18:20]
R1 dwvkbd;DameWare Virtual Keyboard 32 bit Driver;C:\WINDOWS\system32\DRIVERS\dwvkbd.sys [2007-02-15 06:00]
R2 aswFsBlk;aswFsBlk;C:\WINDOWS\system32\DRIVERS\aswFsBlk.sys [2008-05-15 18:16]
R3 DwMirror;DwMirror;C:\WINDOWS\system32\DRIVERS\DamewareMini.sys [2007-02-07 06:00]
S3 BTCFilterService;USB Networking Driver Filter Service;C:\WINDOWS\system32\DRIVERS\motfilt.sys [2007-01-23 22:36]
S3 DCamUSBUVT;Micro Webcam Basic IC50C;C:\WINDOWS\system32\Drivers\usbuvt.sys []
S3 MotDev;Motorola Inc. USB Device;C:\WINDOWS\system32\DRIVERS\motodrv.sys [2006-12-14 11:27]
S3 Motousbnet;Motorola USB Networking Driver Service;C:\WINDOWS\system32\DRIVERS\Motousbnet.sys [2007-01-23 22:36]
S3 SNP2STD;USB2.0 PC Camera (SNP2STD);C:\WINDOWS\system32\DRIVERS\snp2sxp.sys [2007-04-27 18:02]
S3 usb2vcom;USB to Serial Bridge Controller;C:\WINDOWS\system32\DRIVERS\usb2vcom.sys [2005-06-23 03:26]
S3 ZD1211BU(ZyDAS);ZyDAS ZD1211B IEEE 802.11 b+g Wireless LAN Driver (USB)(ZyDAS);C:\WINDOWS\system32\DRIVERS\zd1211Bu.sys [2005-10-27 22:38]

\Shell\Auto\command - F:\Start.exe
\Shell\AutoRun\command - C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL Start.exe

\Shell\AutoRun\command - uxdeiect.com
\Shell\explore\Command - uxdeiect.com
\Shell\open\Command - uxdeiect.com

\Shell\Auto\command - F:\MSInfnd.exe
\Shell\AutoRun\command - C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL MSInfnd.exe

*Newly Created Service* - CATCHME
Contents of the 'Scheduled Tasks' folder
"2008-06-11 20:44:08 C:\WINDOWS\Tasks\AppleSoftwareUpdate.job"
- C:\Program Files\Apple Software Update\SoftwareUpdate.exe

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-06-14 11:56:09
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

Completion time: 2008-06-14 12:01:00
ComboFix-quarantined-files.txt 2008-06-14 17:00:56

Pre-Run: 59,570,143,232 bytes free
Post-Run: 60,254,982,144 bytes free

209 --- E O F --- 2008-06-11 19:02:43
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The Malwarebyte's log came up clean :)
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I am going to go grab some lunch, then I will go over you log and post back as soon as I can :)
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No prob, I'm off to a funeral so if I don't reply shortly after you do, then I'm not home yet.

Thanks a mil :)
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Your logs look good so it appears your problem is not malware related, so you might want to post your question in the tech forums Here . Also donít for get to tell the techs that you already been cleared on the malware forum

But before you go let me give you some tips on keeping clean.

Uninstall Combofix

Follow these steps to uninstall Combofix and tools used in the removal of malware
  • Click START then RUN
  • Now type Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there.
    Posted Image


I know you already have some of the programs like Antivirus, but I still like to share the information incase you ever need it, or want to change them.

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Posted Image 1.) Watch what you download!
Many freeware programs, and P2P programs like Grokster, Imesh, Kazaa and others are amongst the most notorious, come with an enormous amount of bundled spyware that will eat system resources, slow down your system, clash with other installed software, or just plain crash your browser or even Windows itself. If you insist on using a P2P program, please read This Article written by Mike Healan of Spywareinfo.com fame. It is an updated and comprehensive article that gives in-depth detail about which P2P programs are "safe" to use.

Posted Image 2.) Go to Intenet Explorer > Tools > Windows Update > Product Updates, and install ALL High-Priority Security Updates listed. If you're running Windows XP, that of course includes the Service Pack 2! If you suspect your computer is infected with Malware of any type, we advise you to not install SP2 if you don't already have it. You can post a HijackThis log on our Forums to get free Expert help cleaning your machine. Once you are sure you have a clean system, it is highly recommended to install SP2 to help prevent against future infections.

It's important to always keep current with the latest security fixes from Microsoft.
Install those patches for Internet Explorer, and make sure your installation of Java VM is up-to-date. There are some well known security bugs with Microsoft Java VM which are exploited regularly by browser hijackers.

Posted Image 3.) Open Intenet Explorer and go to Internet Options > Security > Internet, then press "Default Level", then OK. Now press "Custom Level." In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".

Now you will be asked whether you want ActiveX objects to be executed and whether you want software to be installed.
Sites that you know for sure are above suspicion can be moved to the Trusted Zone in Internet Option > Security.

So why is ActiveX so dangerous that you have to increase the security for it?
When your browser runs an activex control, it is running an executable program. It's no different from doubleclicking an exe file on your hard drive.
Would you run just any random file downloaded off a web site without knowing what it is and what it does?

Posted Image 4.) Install Javacool's SpywareBlaster

It will protect you from most spy/foistware in it's database by blocking installation of their ActiveX objects.

Download and install, download the latest updates, and you'll see a list of all spyware programs covered by the program (NOTE: this is NOT spyware found on your computer) Press "Enable All Protection", and you're done.
The spyware that you told Spywareblaster to set the "kill bit" for won't be a hazard to you any longer. Although it won't protect you from every form of spyware known to man, it is a very potent extra layer of protection.
Don't forget to check for updates every week or so.

Posted Image 5.) Let's also not forget that Spybot Search & Destroy has the Immunize feature which works roughly the same way. Another feature within Spybot is the TeaTimer option. This option immediately detects known malicious processes wanting to start and terminates them. TeaTimer also detects when something wants to change some critical registry keys and gives you an option to allow them or not.

Posted Image 6.) Microsoft now offers their own free malicious software blocking tool. Windows Defender improves Internet browsing safety by guarding over fifty (50) ways spyware can enter your PC.

Posted Image 7.) Another excellent program by Javacool we recommend is SpywareGuard.
It provides a degree of real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method.

Posted Image 8.) IE-SPYAD puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all. Another good hosts program is mvpshosts. This little program packs a powerful punch as it block ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial.

*It is important to note that all of the above programs/files can be run simultaneously on your system. They will work together in layers, so to speak, to help protect your computer. However, the following suggestions are designed to only run one of each. It is not a good idea to run more than one firewall, and one anti-virus program. Running more than one of these at a time can cause system crashes, high system usage and/or conflicts with each other.*

Posted Image 9.) It is critical that you use a firewall to protect your computer from hackers. We don't recommend the firewall that comes built in to Windows. It doesn't block everything that may try to get in, and the entire firewall is written to the registry. As various kinds of malware hack the Registry in order to disable the Windows firewall, it's far preferable to install one of the excellent third party solutions. Three good ones that are freeware to boot are ZoneAlarm, Kerio and Sygate

Posted Image 10.) An Anti-Virus product is a necessity. There are many excellent programs that you can purchase. However, we choose to advocate the use of free programs whenever possible. Some very good and easy-to-use free A/V programs are AVG, Avast, and AntiVir. It's a good idea to set these to receive automatic updates so you are always as fully protected as possible from the newest virus threats.
NOTE: DO NOT install more than one anti-virus program. They will conflict, and provide less protection, not more.

Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

Thanks for letting us help you!
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Thanks for all your help!
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No problem :) I hope you get sorted soon, and I will keep an eye on you topic.
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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :)

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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