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Microsoft Windows Update - not working


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#1
Greg86

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My Microsoft Windows Update is not working. When I check for updates I get an error message that says "The site cannot continue because one or more of these Windows services is not running: Automatic Updates, Background Intelligent Transfer Service (BITS) and Event Log." The error number is 0x8DDD0018. I have tried to make sure those services mentioned above are running by typing in services.msc into the RUN application. I do the steps it says but can't get the Startup Type to say AUTOMATIC. It says DISABLED and won't let me change it. I also cant change the Status tab to STARTED either.

Any help in fixing this problem would be greatly appreciated.

Thanks.
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#2
The Skeptic

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Use the link below to Dial-A-Fix. Unzip and install the program. Click "Flush software distribution" and then click Go. Now check "fix windows updates" and click Go.
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#3
Greg86

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An error occurred while running Dial-a-Fix.

Error - 2147023824 was encountered when trying to register C:\WINDOWS\system32\wuaueng.dll.
The error text is: The specified service has been marked for deletion. Dial-a-Fix currently has no suggestions for this error code. After the error message popped up I clicked OK and the program kept on running. There is still a red shield icon with an x for the Windows Security Alerts. When I click on it the Automatic Updates is turned off and I cant turn it back on.

I got to the Micrsoft Windows Update and it stared the process but another error showed up. It says the website has encounered a problem and cannot display the page you are trying to view. The Error number: 0x8024D007.

Edited by Greg86, 09 June 2008 - 10:52 AM.

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#4
The Skeptic

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Did you run the two stages in suggested? If yes, at which one you had the error message. Please try again.

If not successful run dial-a-fix again, click the hammer icon at the bottom and mark "reinstall automatic updates service" and click Go.
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#5
Neil Jones

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This is my best friend in solving Windows Update repair issues as it checks more than the Dial-A-Fix software:
http://software.hitoma.com/WURT/

Just download it, run it and answer the questions. When it asks if you want to reinstall IE6, say No.
Windows Update should now work.
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#6
Greg86

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The error mentioned above happened again when I ran Dial a Fix. It happened in the second step. I also clicked on the hammer and the instructions wanted me to restart my computer. when I restarted my computer two black windows popped up - one for C:\ msconfig.exe and the other C:\ctfmon.exe. My Microsoft Windows Update still doesn't work.
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#7
Greg86

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I still cant download any Microsoft updates. Everytime I try to download them it will say downloaded and installed and an error message will pop up. I tried to download Windows XP Service Pack 3 and it gave me an error message and also told me that I had 12 other updates remaining to install. I need help to get my windows update working again so I can install the updates.

Any help in fixing this matter will be greatly appreciated.

Thanks.
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#8
The Skeptic

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Have you tried Neil Jones suggestion?
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