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DSL Frequent Disconnects and IE/Desktop Crashes


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Runemoon

Runemoon

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Hello, I"m not sure if I'm in the right category but I don't know if this is networking problem with my ISP or a system problem. I've been experiencing erractic disconnects from the internet, it does not seem to be browser specific, it happens with IE or FF. When this happens, the browser crashes, and without fail, the desktop will crash as well. The only fix at this point is to reboot the computer. If I attempt to use the network console to "repair" connection, it will not succeed in doing so, but after several minutes, reports that it cannot re-establish a network connection. These disconnects are very random, at times it will happen 3 times in an hour, other times the issue only takes place 3 times a day, and at this point it only happens while utilizing the browser. Once I reboot the system, everything works fine for whatever period of time. I am using a Speedstream 4200 router, I recently replaced the ethernet cable, that did not resolve the issue. I've reset the modem, again did not resolve the issue. I pulled this report from my event viewer, I'm not sure if it will be of help in this case, but when this happens, it initially shows a Warning message that the internet has disconnected, then the following error message will appear:

The IP address lease 192.168.254.1 for the Network Card with network address 0019D17AF3B5 has been denied by the DHCP server 192.168.254.254 (The DHCP Server sent a DHCPNACK message).

For more information, see Help and Support Center at

I'm running WIN XPSP2, using IE 7.0.

Thank you in advance for any insight you may have into resolving this issue. If you need more information, please let me know.

Bonnie
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