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Weird XP shutdown problems...


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#31
M-Rex

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gerryf,

Do you recommend I reinstall Norton Utilities and Norton AntiVirus?

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M.
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#32
peterm

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Are you using dialup or broadband?
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#33
M-Rex

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Broadband. Just got a cable modem.

M.
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#34
peterm

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cable before or after the problem started?
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#35
M-Rex

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For the sloooooooow shutdowns - problems occured before broadband, and continued afterwards.

For the two windows I described - after broadband...but, was also having the slow shutdowns..
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#36
M-Rex

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To add more to the pile. It now appears that the 'two windows' problem I described is intermittent. Maybe 6 out of every 10 shutdowns/restarts the Explorer.exe window and the HiddenFaxWindow window show up.

I'm stumped.

M.
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#37
peterm

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Have you totally removed everything from the dialup connection ?
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#38
M-Rex

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Have you totally removed everything from the dialup connection ?

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Could you clarify this more? I'm not sure I know what you mean.
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#39
peterm

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have you removed all the dial up connection software
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#40
M-Rex

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have you removed all the dial up connection software

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The dial-up connection to my previous ISP has been removed.
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#41
peterm

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I'm sorry I was just reading over the post and realized you have posted a hijack this log. I have to bow out I'm not allowed to give help once you have posted a hijack.
Peterm
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#42
M-Rex

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No problem. Thank you for your help.

Waiting for gerryf to respond.

M.
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#43
M-Rex

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Used GlarySoft Registry Repair...some progress, but windows still popping up. I am now running AVG Free Edition for virus protection, since I was nervous about not having any virus protection.

Problem remains. Explorer.exe won't shut down. Neither does HiddenFaxWindow.

Losing hope.

M.
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#44
peterm

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don't lose hope
it may take a bit but it will be sorted
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#45
M-Rex

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gerryf,

Are you still working on this?

Thanks,
M.
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