[M-Rex]

gerryf,

Do you recommend I reinstall Norton Utilities and Norton AntiVirus?

Thanks,
M.

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Are you using dialup or broadband?

[peterm]

Are you using dialup or broadband?

[M-Rex]

Broadband. Just got a cable modem.

M.

[peterm]

cable before or after the problem started?

[M-Rex]

For the sloooooooow shutdowns - problems occured before broadband, and continued afterwards.

For the two windows I described - after broadband...but, was also having the slow shutdowns..

[M-Rex]

To add more to the pile. It now appears that the 'two windows' problem I described is intermittent. Maybe 6 out of every 10 shutdowns/restarts the Explorer.exe window and the HiddenFaxWindow window show up.

I'm stumped.

M.

[peterm]

Have you totally removed everything from the dialup connection ?

[M-Rex]

Have you totally removed everything from the dialup connection ?

Could you clarify this more? I'm not sure I know what you mean.

[peterm]

have you removed all the dial up connection software

[M-Rex]

have you removed all the dial up connection software

The dial-up connection to my previous ISP has been removed.

[peterm]

I'm sorry I was just reading over the post and realized you have posted a hijack this log. I have to bow out I'm not allowed to give help once you have posted a hijack.
Peterm

[M-Rex]

No problem. Thank you for your help.

Waiting for gerryf to respond.

M.

[M-Rex]

Used GlarySoft Registry Repair...some progress, but windows still popping up. I am now running AVG Free Edition for virus protection, since I was nervous about not having any virus protection.

Problem remains. Explorer.exe won't shut down. Neither does HiddenFaxWindow.

Losing hope.

M.

[peterm]

don't lose hope
it may take a bit but it will be sorted

[M-Rex]

gerryf,

Are you still working on this?

Thanks,
M.