[philly30]

Since last night i am having major problems with my mouse and keyboard, they are both wireless, i am using windows vista. suddenly last night the mouse and keyboard stopped working and when i finally got it working again i keep getting a message saying found new hardware and windows need to install drivers for them, but all the latest drivers are installed. i thought it was maybe a problem with the receiver for the keyboard and mouse but then i had a wired usb mouse and when i plugged that in i got the same message about needing to install drivers, and not only that but i have 8 usb ports and only one is working with the wireless keyboard and mouse and sometimes it does not work at all. this is a major problem, someone please help, dell wants 40 dollars just to answer my call and i can not afford that , i connected other usb devices, like my ipod and external hard drive and i have no problems, it seems the problem is only with the mice and the wireless keyboard. and one error message i get is pnpdriver not found.

Edited by philly30, 10 July 2008 - 10:19 AM.

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have you tried rebooting into safe mode? hit the f8 key as you boot to see if you can get a menu..... if you can get into safe mode and it does work you can try uninstalling the driver and reboot to see if they redetect and reinstall the software....


Beyond that I don't have any ideas....

[shard92]

have you tried rebooting into safe mode? hit the f8 key as you boot to see if you can get a menu..... if you can get into safe mode and it does work you can try uninstalling the driver and reboot to see if they redetect and reinstall the software....


Beyond that I don't have any ideas....

[philly30]

no that did not work

[philly30]

my only option after hours on the phone with logitech and dell was reformat and restore the computer to its original state. only problem now is after i got through all the windows updates i don't have vista sp1 anymore, how do i reinstall that

[shard92]

windows update should give you the option to install the sp1 for vista have you tried going back again to see if there are any remaining updates?