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SafeBrowseNow, Zlob..? frustrating PC problems - Help please! [CLO

Started by VitalSmiles , Jul 11 2008 12:15 PM

  • This topic is locked This topic is locked

#1
VitalSmiles
Posted 11 July 2008 - 12:15 PM

VitalSmiles

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My roommate got on here while I was away this week & I come home to find this :) ... I have Super Anti Spyware & Spybot S&D which I updated & ran several times, they removed a few things but I still have this annoying browser problem. I found a manual instruction for removing SafeBrowse but it's very tedious, some of the files it says to delete do not show on my comp, and others refuse to delete. I hope you kind souls can help free me! Here's the HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:46:54 PM, on 7/11/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton GoBack\GBPoll.exe
C:\Program Files\iolo\System Mechanic Professional 6\IoloSGCtrl.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Hacker\KAVPF.exe
C:\Program Files\Norton GoBack\GBTray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\iolo\System Mechanic Professional 6\SMTrayNotify.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5060912
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://internetsearchservice.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://internetsearc...ce.com/ie6.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://internetsearchservice.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://internetsearchservice.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://internetsearc...ce.com/ie6.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://internetsearchservice.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://internetsearchservice.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://internetsearchservice.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=5060912
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: 734914 helper - {0BD071A6-C989-49E8-9B8E-80F92A868E26} - C:\WINDOWS\system32\734914\734914.dll
O2 - BHO: 824223 helper - {34CF6660-9BD3-431A-BA32-6B511D4126DA} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll
O2 - BHO: Burn4Free Toolbar Helper - {D187A56B-A33F-4CBE-9D77-459FC0BAE012} - C:\Program Files\Burn4Free Toolbar\v3.3.0.1\Burn4Free_Toolbar.dll
O2 - BHO: (no name) - {E2090673-256B-4632-94EE-FEC7F551543C} - C:\Program Files\Web Technologies\iebt.dll
O3 - Toolbar: Burn4Free Toolbar - {4F11ACBB-393F-4C86-A214-FF3D0D155CC3} - C:\Program Files\Burn4Free Toolbar\v3.3.0.1\Burn4Free_Toolbar.dll
O3 - Toolbar: Internet Service - {C46F137F-2C2A-4714-AA14-323137F882AE} - C:\Program Files\Web Technologies\iebr.dll
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall
O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [KAVPersonal50] "C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kav.exe" /minimize
O4 - HKLM\..\Run: [SystemGuardAlerter] "C:\Program Files\iolo\System Mechanic Professional 6\SystemGuardAlerter.exe"
O4 - HKLM\..\Run: [LXCFCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCFtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SMSystemAnalyzer] "C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe"
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Kaspersky Anti-Hacker.lnk = C:\Program Files\Kaspersky Lab\Kaspersky Anti-Hacker\KAVPF.exe
O4 - Global Startup: Norton GoBack.lnk = C:\Program Files\Norton GoBack\GBTray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0EB0E74A-2A76-4AB3-A7FB-9BD8C29F7F75} (CKAVWebScan Object) - http://www.kaspersky...can_unicode.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} -
O16 - DPF: {33E54F7F-561C-49E6-929B-D7E76D3AFEB1} (Pool Control) - http://www.worldwinn...0/pool/pool.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail....es/MSNPUpld.cab
O16 - DPF: {8A94C905-FF9D-43B6-8708-F0F22D22B1CB} (Wwlaunch Control) - http://www.worldwinn...ed/wwlaunch.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {B06CE1BC-5D9D-4676-BD28-1752DBF394E0} (Hangman Control) - http://www.worldwinn...man/hangman.cab
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} (get_atlcom Class) - http://www.adobe.com...obat/nos/gp.cab
O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - http://by102fd.bay10...ex/HMAtchmt.ocx
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O22 - SharedTaskScheduler: delayingly - {e89fa8e9-5c0b-45f6-a70e-f7b177bcd193} - C:\WINDOWS\system32\rtmipr.dll (file missing)
O22 - SharedTaskScheduler: doctordom - {d1577581-2ed7-469f-99b1-72c1339e0ee0} - C:\WINDOWS\system32\hkushdr.dll
O23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
O23 - Service: Ares Chatroom server (AresChatServer) - Ares Development Group - C:\Program Files\Ares\chatServer.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: GoBack Polling Service (GBPoll) - Symantec Corporation - C:\Program Files\Norton GoBack\GBPoll.exe
O23 - Service: iolo System Guard (IOLO_SRV) - Unknown owner - C:\Program Files\iolo\System Mechanic Professional 6\IoloSGCtrl.exe
O23 - Service: kavsvc - Kaspersky Lab - C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus Personal\kavsvc.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: lxcf_device - - C:\WINDOWS\system32\lxcfcoms.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe

--
End of file - 11750 bytes
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#2
fenzodahl512
Posted 11 July 2008 - 05:01 PM

fenzodahl512

  • Malware Removal
  • 9,863 posts
Hello, my name is fenzodahl512 and welcome to Geekstogo... Please do the following...


Please temporarily disable the following programs prior to our fix.. Please re-enable them back after performing all steps given..

1. Kaspersky Anti-Virus Personal
2. Lavasoft Ad-Aware 2007

Please visit HERE if you do not know how...




NEXT


Please re-open HijackThis and click on Do a system scan only. Check the boxes next to all the entries listed below.

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com
R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://internetsearchservice.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://internetsearchservice.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://internetsearc...ce.com/ie6.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://internetsearchservice.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://internetsearchservice.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://internetsearc...ce.com/ie6.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://internetsearchservice.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://internetsearchservice.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://internetsearchservice.com
O2 - BHO: (no name) - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

Now close all windows other than HijackThis, then click Fix checked. Close HijackThis.




NEXT


Please download SDFix by Andy Manchesta and save it to your desktop.
Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
  • Restart your computer
  • After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
  • Instead of Windows loading as normal, a menu with options should appear;
  • Select the first option, to run Windows in Safe Mode, then press Enter.
  • Choose your usual account.
  • In Safe Mode, right click the SDFix.zip folder and choose Extract All,
  • A new folder will be extracted to your %systemdrive%, typically C:\SDFix
  • Open the extracted folder and double click RunThis.bat to start the script.
  • Type Y to begin the script.
  • It will remove the Trojan Services then make some repairs to the registry and prompt you to press any key to Reboot.
  • Press any Key and it will restart the PC.
  • Your system will take longer that normal to restart as the fixtool will be running and removing files.
  • When the desktop loads the Fixtool will complete the removal and display Finished, then press any key to end the script and load your desktop icons.
  • Finally open the SDFix folder on your desktop and copy and paste the contents of the results file Report.txt along with any other requested logs at the end of these instructions.




NEXT


Please download Deckard's System Scanner (DSS) from HERE or HERE and save it to your Desktop.
  • Close all other windows before proceeding.
  • Double-click on dss.exe and follow the prompts.
  • Please let your firewall allow the scanning/downloading process.
  • When it has finished, dss will open two Notepads main.txt and extra.txt -- please copy (CTRL+A and then CTRL+C) and paste (CTRL+V) the contents of main.txt and extra.txt in your next reply.
If you are using Vista, you need to right-click at dss.exe icon and choose Run as Administrator



Please re-enable all your security programs now.. Please post the following logs in your next reply.. Please post each log in separate post..

1. SDFix
2. Deckard System Scanner (both main.txt and extra.txt)



Regards
fenzodahl512
  • 0

#3
fenzodahl512
Posted 18 July 2008 - 07:01 AM

fenzodahl512

  • Malware Removal
  • 9,863 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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