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pc keeps restarting and often hangs


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#1
hadugen

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Here's the link http://www.geekstogo...s...t&p=1281817
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#2
The Skeptic

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1: Download memtest86 from the link below. Install and report if there are any errors.

2: For this you will need XP installation CD either yours or a borrowed one of the same version. Place the CD in the drive and type "exit" when XP screen opens. Clicj Start > run. Type sfc /scannow (please note the space in the command) and press Enter. Let the process run to the end at which the dialog box will disappear.

3: Please report if there are any programs, of any sort, including new hardware drivers, after which the problem started. In other words, is there anything that you can identify as a point in time after which the problems started.
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#3
hadugen

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Done. Both test resulted no errors.
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#4
Mr Freeze

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have you updated your video card recently
or did you uninstall any hardware like a printer
have you installed any or extra RAM
have to started your computer in safemode
if you did ,,,does it restart

press windows key and pause/break key
click advance tab
start up and recovery
uncheck automatic start-up
click ok to close and ok again
that should creat a blue screen with stop error
post he stop error

go to the event viewer

start/run/ eventvwr /click ok

double click on application icon
look for red marks post the event id here
if there more than one post at least 3 or 4
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#5
hadugen

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have you updated your video card recently No
or did you uninstall any hardware like a printer No
have you installed any or extra RAM No
have to started your computer in safemode Tried. Keep restarting also
if you did ,,,does it restart

press windows key and pause/break key
click advance tab
start up and recovery
uncheck automatic start-up
click ok to close and ok again
that should creat a blue screen with stop error
post he stop error

I can't follow your steps. First of all, I don't see any advance tab after I click the pause/break key.
Secondly, I don't understand where you are bringing me to.



go to the event viewer

start/run/ eventvwr /click ok

double click on application icon
look for red marks post the event id here
if there more than one post at least 3 or 4


Your instructions are not clear. May I ask why is there a change of analyst?


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#6
The Skeptic

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At this stage we can't even say whether the problem has a software or hardware origin, though I tend to believe that it's a software problem. In my previous post I asked if there are any programs, drivers or hardware which you installed after which the problem started. Please refer to this point.

Go to Control panel > administrative tools > Event viewer. There are several categories in here shown on the left side. Right click each of them and choose to clear all errors. We want a clean log. Now, boot the computer, try to surf the net and let it resturt. Now click each of the categories and report red marked (only red marked) errors. We are not interested in a casual error. What we look for are recurring errors that seems to be related in time to the freezes - re-starts.
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#7
Mr Freeze

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windows key is betweenCTRL and ALT

just trying to get you to System Properties
to uncheck Automatically Restart
you can to it this way
on your Start Menu
right click on MY COMPUTER
an select PROPERTIESyou will see 2 rows of TABS
press on ADVANCED TAB
You will then see Startup and Recovery
press on SETTINGS
Next uncheck AUTOMATICallY RESTART
Press OK And Ok to close

IF theres an a serious issue the next time your computer retarts it should create a bluescreen with a stop error it the stop error thats important....It should look similar to this EXAMPLE>>>0X0000007a [parameter1] [parameter2] [parameter3] [parameter4]

The event viewer records all events that takes place in your computer whether they are good events or bad ones
it records if programs open or if they faill to open
so when your computer restarts theres a high probability that this recorded in the event viewer
the event id will show in the Application Log
Go to the Event Viewer this way.............

From START
click on CONTROL PANEL
Double on ADMINSTRATIVE TOOLS
Double on EVENT VIEWER
Double on APPLICATION ICON
look for RED CIRCLE WITH WHITE X
open this and look for EVENT ID
Copy and post it here in the FORUM

Adding new hardware or software can cause these errors

GOOD LUCk

Edited by Mr Freeze, 14 July 2008 - 07:18 AM.

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#8
hadugen

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I've tried....I cleared the event logs. I left the system till it got restarted on its own. Did this a couple of times. When I checked back the event viewer, it doesn't indicate any red marks.
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#9
hadugen

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I believe it has nothing to do with the programs I open. It hangs when I surf. It hangs when I open an email client. It hangs even if I leave it idle. Now getting to the Win XP login page took me almost 1 hour as the loop repeats more often. Oh yes, I strongly believe that there is no issue with my device drivers because I didn't install any new hardware. I don't know if some virus has the ability to change driver files. For now, what step would you recommend me?
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#10
The Skeptic

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It looks like your computer has serious corruptions caused by the malware and/or the removal of them (yes, that happens quite often).

Frankly, it looks to me as if clean format would be your best option. However, if you don't want to go that far, you can try XP repair. For instructions look in the links in my list below.

If you didn't back up your data yet, please do it know, as long you can.
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#11
hadugen

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I have SP2 installed. Choosing Windows Repair will create chaos isn't it?
Should I uninstall SP2 first?
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