Desktop files missing and major change
Posted 12 July 2008 - 10:37 PM
Posted 23 August 2008 - 07:55 PM
Your computer updates continuously between AntiVirus, Windows, etc. None of these programs should be moving your desktop icons and files however. What throws me for a loop is that the same issue appeared twice. While I understand you have Norton installed, I don't think this is normal behavior for a PC, and would like to refer you to the Malware Specialists. The specialists will evaluate your computer and help you remove any possible threats. When you receive a clean bill of health, please return to this topic so we can further troubleshoot with you. Below are a quick set of instructions to get you in touch with a Malware Specialist. Best of luck!
I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.
If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Posted 23 August 2008 - 10:37 PM
The search on my start button was not responding either but today I tried a different way by opening my computer and then searching. when i searched for jpg files it showed shortcuts for all of my photos but not the photos. when i clicked on the shortcut it said the file was no longer there. i don't know why shortcuts would exist at all.
when i follow you directions, will it help me see what happened originally and do I have any chance of recovering any of those files? I've tried system restore and desktop fix.
Posted 24 August 2008 - 07:42 AM
When the Malware Specialists give you a clean bill of health, give me a shout.
Posted 24 August 2008 - 09:23 AM
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