[Jamila'sfilter]

Hi Mike:

I am leaving this morning on a business trip and won't have time to run the Kaspersky scan until next Monday. I will try to post the log on Tuesday a.m.

Please let me know what I should do to make sure you see it then.

Thanks for your help!

Jamila

[Advertisements]

No worries, I will leave this thread open, just go ahead with the above instructions when you get the time

[Mike]

No worries, I will leave this thread open, just go ahead with the above instructions when you get the time

[Jamila'sfilter]

Hi Mike:

I can't get Kaspersky to run. I keep getting "program failed to start" and "please go online" (which I already am) messages.

Once or twice during several tries, I got a java failure message also, but not consistently.

Thanks

Jamila

[Mike]

Welcome back

Did you update your Java? Let's do the same scan, a bit differently though.

Please do an online scan with Kaspersky WebScanner

Click on Accept

You will be promted to install an ActiveX component from Kaspersky, Click Yes.

• The program will launch and then begin downloading the latest definition files:
• Once the files have been downloaded click on NEXT
  
• Now click on Scan Settings
• In the scan settings make that the following are selected:
  • Scan using the following Anti-Virus database:
  Extended (if available otherwise Standard)
  
  • Scan Options:
  Scan Archives
  Scan Mail Bases
• Click OK
• Now under select a target to scan:Select My Computer
• This will program will start and scan your system.
• The scan will take a while so be patient and let it run.
• Once the scan is complete it will display if your system has been infected.
  
  • Now click on the Save as Text button:
• Save the file to your desktop.
• Copy and paste that information in your next post.

[Mike]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.