Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Window Live Messenger

Started by jksdelver , Jul 23 2008 11:58 AM

Please log in to reply

#1
jksdelver

Posted 23 July 2008 - 11:58 AM

Member

Member
101 posts

Up to today I haven't had any trouble signing in to my Hotmail account using Window Live Messenger. Now it tells it has failed as the service is unavailable. However I can sign in using Windows Messenger and Via Live messenger on my other computer. I have tried uninstalling LM and reinstalling but still no luck

Any clues whats going on guys?

Thansk

#2
jksdelver

Posted 24 July 2008 - 02:08 AM

Member

Topic Starter
Member
101 posts

Just to let you know i have received the following from MS which has solved the problem.

We learned that one of the probable causes is about incompatibility with AVG 8.0 firewall. It has something to do with the Web Shield feature. If you have AVG 8.0 firewall installed on your computer, this may be the reason for this error and you need to disable the Web Shield component of the mentioned firewall.

To disable AVG's Web Shield component, follow these steps:

1. Open AVG User Interface.

2. Double-click on the Web Shield component.

3. Switch on the Instant Messaging tab.

4. Uncheck the Instant Messaging protection option.

5. Confirm changes by clicking on the Save Changes.