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#16
Essexboy

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Hi Alan we will run the Hijackthis scan on completion of the reg search (I did not realise that you do not have it :) ) Did you run the batch file to delete the services ? See my 9:28 post as there are some files to delete with OTMoveit reference that additional AV you have and a registry search for remnants of that which may well be slowing your system down

Hijackthis instructions

Download & Run HijackThis.exe

  • Download HJTInstall.exe to your Desktop.
  • Doubleclick HJTInstall.exe to install it.
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed, it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Copy/Paste the log to your next reply please.
Don't use the Analyse This button, its findings are dangerous if misinterpreted.
Don't have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
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#17
AFAS

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Hi, information as requested, one more scan to run which I will send you ASAP.
regards
Alan
c:\windows\system32\drivers\vrcore.sys moved successfully.
c:\windows\system32\drivers\vrfil.sys moved successfully.
c:\program files\pcsecurityshield\ShieldAntivirus\VUpList moved successfully.
c:\program files\pcsecurityshield\ShieldAntivirus\VProtect moved successfully.
c:\program files\pcsecurityshield\ShieldAntivirus\VList moved successfully.
c:\program files\pcsecurityshield\ShieldAntivirus\Update moved successfully.
c:\program files\pcsecurityshield\ShieldAntivirus\spamkilled moved successfully.
c:\program files\pcsecurityshield\ShieldAntivirus\Plugins moved successfully.
c:\program files\pcsecurityshield\ShieldAntivirus\outtemp moved successfully.
c:\program files\pcsecurityshield\ShieldAntivirus\Monitor moved successfully.
c:\program files\pcsecurityshield\ShieldAntivirus\log moved successfully.
c:\program files\pcsecurityshield\ShieldAntivirus moved successfully.
c:\program files\pcsecurityshield moved successfully.
< Purity >

OTMoveIt2 by OldTimer - Version 1.0.4.3 log created on 08062008_170620
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#18
AFAS

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Hi,
having problems running regsearch - this scan is stopping after approx a minute at one of the 'keys'. After a couple of hours there is still no progress. I have restarted my computer and have tried the scan again but same problem.
Any advice, I haven't gone as far as the hijack scanning?
regards
Alan
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#19
Essexboy

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Can you continue with Hijackthis now then, and has the removal of the AV had any improvement
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#20
AFAS

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Hi, below is ithe information from the HiJack this scan,

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:17:08, on 8/7/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\STOPzilla!\STOPzilla.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\FinePixViewer\QuickDCF2.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\Yahoo!\browser\ybrowser.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = bt.my.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.client...fo/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://bt.my.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://bt.my.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SE...S01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: SITEguard BHO - {1827766B-9F49-4854-8034-F6EE26FCB1EC} - C:\Program Files\STOPzilla!\SZSG.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\common\yiesrvc.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: STOPzilla Browser Helper Object - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\Program Files\STOPzilla!\SZIEBHO.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: SidebarAutoLaunch Class - {F2AA9440-6328-4933-B7C9-A6CCDF9CBF6D} - C:\Program Files\Yahoo!\browser\YSidebarIEBHO.dll
O3 - Toolbar: (no name) - {8B79EE88-E62D-4AA8-B530-CC357BA112B7} - (no file)
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: STOPzilla - {98828DED-A591-462F-83BA-D2F62A68B8B8} - C:\Program Files\STOPzilla!\SZSG.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - Global Startup: ExifLauncher2.lnk = C:\Program Files\FinePixViewer\QuickDCF2.exe
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.liv...m/quickadd.aspx
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\common\yiesrvc.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O12 - Plugin for .ivr: C:\\Program Files\\Internet Explorer\\PLUGINS\\NPRVRT32.dll
O16 - DPF: LotusMenu - http://www.scouts.or...nu/menudisp.cab
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.euro....iler/SysPro.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} - http://www.sunriseho...lacio/ipixx.cab
O16 - DPF: {1803B9EF-9905-4F34-AFC4-05D1BAB28801} (Yahoo! Mail Config I) - http://us.dl1.yimg.c..._1/yregucfg.cab
O16 - DPF: {1EF9F042-C2EB-4293-8213-474CAEEF531D} (TmHcmsX Control) - http://www.trendsecu...vex/TmHcmsX.CAB
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.t...ivex/hcImpl.cab
O16 - DPF: {231B1C6E-F934-42A2-92B6-C2FEFEC24276} (yucsetreg Class) - C:\Program Files\Yahoo!\common\yucconfig.dll
O16 - DPF: {2A493D5F-8914-4D3E-8BF3-767F281862F4} (TraderMediaImgX Control) - http://sell.autotrad...raderMediaX.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper20073151.dll
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.micr...ActiveX/odc.cab
O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onec...lscbase8300.cab
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} (DivXBrowserPlugin Object) - http://download.divx...owserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1128247012484
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-01.su...ows-i586-jc.cab
O16 - DPF: {924C1588-90C3-4910-B6CA-D57A1C0418FE} (YbUploadFavsCtl Class) - http://uk.bookmarks....m/YbConvFav.CAB
O16 - DPF: {B7D07999-2ADB-4AEB-997E-F61CB7B2E2CD} (TSEasyInstallX Control) - http://www.trendsecu...asyInstallX.CAB
O16 - DPF: {C606BA60-AB76-48B6-96A7-2C4D5C386F70} (PreQualifier Class) - http://www.sc-server...tivePreQual.cab
O16 - DPF: {C9386579-3C0F-4713-82C6-5BA8088C7C8D} (Windows Live SkyDrive Upload Tool) - https://secure.share....RichUpload.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} - http://photos.yahoo....plorer1_9us.cab
O16 - DPF: {D9701E87-A34D-11D4-BE29-000102598CE4} (VrUpdate Control) - http://download.glob...up/vrupdate.cab
O16 - DPF: {E856B973-45FD-4559-8F82-EAB539144667} (Dell PC Checkup Installer Control) - http://pccheckup.del...ll/gtdownde.cab
O16 - DPF: {EC5A4E7B-02EB-451D-B310-D5F2E0A4D8C3} - https://register.bti...bcontrol028.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe (file missing)
O23 - Service: STOPzilla Service (szserver) - iS3, Inc. - C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
O23 - Service: YPCService - Yahoo! Inc. - C:\WINDOWS\system32\YPCSER~1.EXE

--
End of file - 10896 bytes
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#21
Essexboy

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Hi I have just noticed that Norton does not appear to be installed- what anti-virus are you using at the moment ?
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#22
AFAS

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Hi,
I took Norton off as it was getting slower and slower. I currently have STOPzilla, Spyhunter and Lavasofts Ad-Aware.
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#23
AFAS

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Forgot to add that I have had a variety of virus software/ ad-aware programmes over the past year or so. I note that there must be some active firewalls currently operating that I can't track down as this is inhibiting one of the sites I had used allowing me to download information.
Regards
Alan
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#24
Essexboy

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OK firstly I will give you a lightweight but good Antivirus. However Norton must be totally uninstalled first. They have a special tool for this http://service1.syma...005033108162039 Download and run this tool after you have downloaded a new antivirus programme, but prior to installation

I will give you the destructions for the AV I use (free :) )

Please go HERE and download avast! 4 Home Edition to your desktop.


Run the Norton removal tool and reboot, do not reconnect to the internet

Locate the file that you just downloaded, double-click on the file to launch the installation of avast!

Click Next on the avast! Setup window and on the next window with the ReadMe File.
Now you will see the Legal Agreement, just click I agree, and then click Next to continue.

You will be prompted with Configuration window, make sure that you choose Typical configuration and then click Next. Click Next to the windows that will follow, when the installation will finish, you will be given an option to schedule a boot time scan, select No

Now you have to restart your machine, select Restart and then click Finish.

After you restart you will get a message about avast! it will give you the general "Hello and Thank you for choosing our Product." Also after you restart you will notice 2 new icons in the bottom right corner of the screen.

VERY IMPORTANT - after restarting, right click on the a in the taskbar and select Updating, then highlight and click Program.

You will get popup after its done updating. If avast! had to download anything for your computer you may get a message asking you to restart.

After you have updated avast! right click the small icon a in task bar and click Start Avast! AntiVirus

Click Program Registration and you will be taken to their website. Fill out the form and then check you e-mail. Once you get an e-mail from them (usually about 1 minute after submitting the form) copy and paste the serial they provided into the highlighted box. Then click ok.

After this, you will need to Schedule Boot-Time Scan with avast! Click on the little button placed up in the left corner, and select Schedule Boot-Time Scan. Read also this tutorial HERE it may make it easier to you to follow the steps.

Next, choose
  • Scan all local disks
  • scan archive files
  • click on Schedule
On the next dialog Operating system restart needed select Yes
Now avast! will restart your computer and start to scan before Windows fully loads.

IMPORTANT NOTE since your system has infections on it, avast! will give you dialog box with recommended actions, and options, please make sure if this happens, to click the Move to Chest button, and not to delete any reported files.

The boot log will be located here C:\Program Files\Alwil Software\Avast4\DATA\report\AswBoot.txt please post this on completion
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#25
AFAS

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Good evening, below are the results of the avast! scan.
There is a new message appearing when open outlook, I will copy this to you for information.
Regards
Alan
08/08/2008 19:37
Scan of all local drives

File C:\Documents and Settings\Owner\Desktop\computer corrections\mbam-setup.exe is infected by Win32:Spyware-gen [Trj], Moved to chest
File C:\System Volume Information\_restore{B144CA0E-7D83-436A-967A-B5C0008C267A}\RP1195\A0255355.exe is infected by Win32:Spyware-gen [Trj], Moved to chest
File C:\_OTMoveIt\MovedFiles\08012008_112307\WINDOWS\system32\kdmxc.exe is infected by Win32:KdCrypt [Cryp], Moved to chest
Number of searched folders: 7611
Number of tested files: 474149
Number of infected files: 3
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#26
AFAS

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Hi, as mentioned in the last reply, the following message/warning now comes up when starting outlook;
The Add-in "Anti-Virus ViRobot (C:\Program files|PCSecurityShield\ShieldAntivirus\VrCli.dll) cannot be loaded and has been disabled by Outlook. Please contact the add-in manufacturer for an update. If noupdate is available please uninstall the Add-in.
Although at one itme I did have PC Security Shield this was removed although I still get a message about not being able to find the ViRobot on start up. I am unable to find this Add-in to uninstall it.
regards
Alan
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#27
Essexboy

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The Avast scan looks OK two false positives and one in quarantine

If you have Outlook 2007 then I have found a possible way of removing that error message

I was testing Symantec Endpoint Protection for a short while. After uninstalling endpoint protection I began receiving an error every time that I opened outlook. The error said something to the effect of “Unable to load Add-on please uninstall”.

In Outlook 2003 you should be able to simply remove the add-on within the add-on manager. In Outlook 2007 though it requires a different method. I had to delete a file called Extend.dat (location: C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook) which is the file that stores the cached add-ons. After running Outlook again this file was recreated but this time Outlook did not give me an add-on error. This seems to apply to other add-ons as well. While searching the web I saw people report that this also works for similar errors after uninstalling AVG antivirus.



To that end

  • Please double-click OTMoveIt2.exe to run it.
  • Copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

    C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\Extend.dat 
    Purity
  • Return to OTMoveIt2, right click in the "Paste List of Files/Folders to be Moved" window (under the yellow bar) and choose Paste.
  • Click the red Moveit! button.
  • Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  • Close OTMoveIt2
If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

This file will be removed to a quarantine section, so if it goes pearshaped we can restore it

Let me know how that goes and what the current state of your system is
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#28
AFAS

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Hi information as requested posted below.
No redirects coming up although system seems slow on initial start up, alert re 'add-in' still comes up with outlook and now a run time error when connecting to this page - may be nothing?
Alan
< C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\Extend.dat >
File/Folder C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\Extend.dat not found.
< Purity >

OTMoveIt2 by OldTimer - Version 1.0.4.3 log created on 08102008_143634
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#29
Essexboy

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Hi again - what version of outlook are you using ?

Lets try a little clean up and see what that does

Please download ATF Cleaner by Atribune.
This program is for XP, Vista and Windows 2000 onlyDouble-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.

THEN

Download and run Auslogics disc defragmenter it is better then the windows version
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#30
AFAS

AFAS

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Hi, have run all the scans and defrag program - thanks for your help.
Unfortunately I am still getting the Add-in notification indicated earlier and the error message on this site (only) as indicated previously - any suggestions?
Alan
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