[RyanRJS33]

My parents' computer is in shambles. They have so much malware, it's disgusting. I've run Spybot S&D and CWShredder. I've tried to run AdAware, but it seems to get hung up at the end when doing a conditional scan. I would greatly appreciate anyone's help as I have a feeling this will be quite the project.
Thanks


Logfile of HijackThis v1.99.1
Scan saved at 8:30:34 PM, on 4/30/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Norton AntiVirus 2005\navapsvc.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Motive\motmon.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\vivzkn.exe
C:\WINDOWS\System32\nsvsvc\nsvsvc.exe
C:\WINDOWS\System32\picsvr\picsvr.exe
C:\PROGRA~1\AMERIC~3.0\waol.exe
C:\PROGRA~1\AMERIC~3.0\shellmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Adware Programs\HijackThis.exe
C:\WINDOWS\System32\mf3216.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c.../search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.c...//www.yahoo.com
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus 2005\NavShExt.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [navapp] C:\Program Files\NavExcel\NavHelper\v2.0.4d\navapp.exe
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\Navnt\npscheck.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BootWarn] C:\Program Files\Norton AntiVirus 2005\BootWarn.exe /a
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\System32\vivzkn.exe
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\System32\nsvsvc\nsvsvc.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\System32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [ffis] C:\WINDOWS\isrvs\ffisearch.exe
O4 - HKCU\..\Run: [mf3216] C:\WINDOWS\System32\mf3216.exe
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: AOL Instant Messenger (SM) - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Dell Home - {08DCFC6C-B6E4-480C-95A4-FC64F37B787E} - http://www.dellepro.com/corporate (file missing) (HKCU)
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\aklsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\aklsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\aklsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\aklsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...sa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-24.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...sa/SymAData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F381CA67-1585-4F03-AC30-DEA953200839}: NameServer = 205.188.146.145
O20 - Winlogon Notify: Hints - C:\WINDOWS\system32\lv6u09j9e.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: NAV Alert - Symantec Corporation - C:\PROGRA~1\Navnt\alertsvc.exe
O23 - Service: NAV Auto-Protect - Symantec Corporation - C:\PROGRA~1\Navnt\navapsvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus 2005\navapsvc.exe
O23 - Service: Norton Program Scheduler - Symantec Corporation - C:\PROGRA~1\Navnt\npssvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus 2005\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

[Advertisements]

Hello Ryan,

Yes, you have several different infections on your system, (qoologic, Look2ME, iSearch..)that's why we have to perform everything step by step, because some of them need a special treatment.
So, I strongly suggest you print out next instructions or save them in notepad, because you also have to work in safe mode and this page wouldn't be available then.
It's also important you don't miss any step and perform it in the right order.

* Download and install CleanUp!
Do not use it yet.

* Please set your system to show all files; please see here if you're unsure how to do this.

* Please download LSPfix and save it to the Desktop and unzip it.
Run LSPfix and place a check against the I know what I am doing checkbox.

Highlight every instance of the following names and move them from the Keep to the Remove panel. Be sure to move nothing other than the files listed below!

dolsp.dll
aklsp.dll

When done, click on Finish to exit the program; do not use the X in the top right-hand corner as nothing will happen!

* Reboot into Safe Mode`:
°To get into the Safe mode as the computer is booting press and hold your "F8 Key". Use your arrow keys to move to "Safe Mode" and press your Enter key.

* Start HijackThis, close all open windows leaving only HijackThis running. Place a check against each of the following:

O4 - HKLM\..\Run: [navapp] C:\Program Files\NavExcel\NavHelper\v2.0.4d\navapp.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\System32\vivzkn.exe
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\System32\nsvsvc\nsvsvc.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\System32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [ffis] C:\WINDOWS\isrvs\ffisearch.exe
O4 - HKCU\..\Run: [mf3216] C:\WINDOWS\System32\mf3216.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O20 - Winlogon Notify: Hints - C:\WINDOWS\system32\lv6u09j9e.dll

* Click on Fix Checked when finished and exit HijackThis.

* Using Windows Explorer, locate the following files/folders, and delete them if still present:

C:\WINDOWS\System32\vivzkn.exe
C:\WINDOWS\System32\nsvsvc <== this folder
C:\WINDOWS\System32\picsvr <== this folder
C:\Program Files\NavExcel <== this folder
C:\WINDOWS\isrvs <== this folder
C:\Windows\system32\drivers\delprot.sys
C:\Windows\delprot.ini

* Go to start > run and type: sc delete delprot

* Start CleanUp! Click the CleanUp-button.
When done, close it and it will ask you to log off. Click ok.

* Reboot your system back to normal mode.

I want to know what it is, so can you go to next site:
http://virusscan.jotti.org/

On top you'll find: File to upload and scan.
Now browse to the next file:

C:\WINDOWS\System32\mf3216.exe

Click submit and let it scan.
Save the results in notepad.

Download FindQoologic.zip save it to your Desktop.
http://forums.net-in...=post&id=134981

Extract (unzip) the files inside into their own folder called FindQoologic.
Open the FindQoologic folder. Preferable to your desktop.
Locate and double-click the Find-Qoologic.bat file to run it.
Wait until a text opens and save the log.
If you get an error while running Findqoologic similar to 'C:\windows\system32\cmd.exe
C:\windows\system32\autoexec.nt the system file is not suitable for running ms-dos and microsoft windows applications. choose close to terminate the application..'
Download next fix and run findqoologic again.

Post back a fresh HijackThislog + the results from the onlinescan(jotti) + the log from findqoologic and I'll take another look.

If you had any problems with deleting files or noticed any other problems during your fix, let me also know in your next reply.

[miekiemoes]

Hello Ryan,

Yes, you have several different infections on your system, (qoologic, Look2ME, iSearch..)that's why we have to perform everything step by step, because some of them need a special treatment.
So, I strongly suggest you print out next instructions or save them in notepad, because you also have to work in safe mode and this page wouldn't be available then.
It's also important you don't miss any step and perform it in the right order.

* Download and install CleanUp!
Do not use it yet.

* Please set your system to show all files; please see here if you're unsure how to do this.

* Please download LSPfix and save it to the Desktop and unzip it.
Run LSPfix and place a check against the I know what I am doing checkbox.

Highlight every instance of the following names and move them from the Keep to the Remove panel. Be sure to move nothing other than the files listed below!

dolsp.dll
aklsp.dll

When done, click on Finish to exit the program; do not use the X in the top right-hand corner as nothing will happen!

* Reboot into Safe Mode`:
°To get into the Safe mode as the computer is booting press and hold your "F8 Key". Use your arrow keys to move to "Safe Mode" and press your Enter key.

* Start HijackThis, close all open windows leaving only HijackThis running. Place a check against each of the following:

O4 - HKLM\..\Run: [navapp] C:\Program Files\NavExcel\NavHelper\v2.0.4d\navapp.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\System32\vivzkn.exe
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\System32\nsvsvc\nsvsvc.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\System32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [ffis] C:\WINDOWS\isrvs\ffisearch.exe
O4 - HKCU\..\Run: [mf3216] C:\WINDOWS\System32\mf3216.exe
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O20 - Winlogon Notify: Hints - C:\WINDOWS\system32\lv6u09j9e.dll

* Click on Fix Checked when finished and exit HijackThis.

* Using Windows Explorer, locate the following files/folders, and delete them if still present:

C:\WINDOWS\System32\vivzkn.exe
C:\WINDOWS\System32\nsvsvc <== this folder
C:\WINDOWS\System32\picsvr <== this folder
C:\Program Files\NavExcel <== this folder
C:\WINDOWS\isrvs <== this folder
C:\Windows\system32\drivers\delprot.sys
C:\Windows\delprot.ini

* Go to start > run and type: sc delete delprot

* Start CleanUp! Click the CleanUp-button.
When done, close it and it will ask you to log off. Click ok.

* Reboot your system back to normal mode.

I want to know what it is, so can you go to next site:
http://virusscan.jotti.org/

On top you'll find: File to upload and scan.
Now browse to the next file:

C:\WINDOWS\System32\mf3216.exe

Click submit and let it scan.
Save the results in notepad.

Download FindQoologic.zip save it to your Desktop.
http://forums.net-in...=post&id=134981

Extract (unzip) the files inside into their own folder called FindQoologic.
Open the FindQoologic folder. Preferable to your desktop.
Locate and double-click the Find-Qoologic.bat file to run it.
Wait until a text opens and save the log.
If you get an error while running Findqoologic similar to 'C:\windows\system32\cmd.exe
C:\windows\system32\autoexec.nt the system file is not suitable for running ms-dos and microsoft windows applications. choose close to terminate the application..'
Download next fix and run findqoologic again.

Post back a fresh HijackThislog + the results from the onlinescan(jotti) + the log from findqoologic and I'll take another look.

If you had any problems with deleting files or noticed any other problems during your fix, let me also know in your next reply.

[miekiemoes]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.

[miekiemoes]

Reopened on request.

Please perform my previous steps -- and I'll help you further.

[RyanRJS33]

Thanks again!

Everything went well, except I had trouble finding Qoologic. Everywhere I looked for it all I found was a broken link. So here is my HijackThis followed by the Jotti log...

Logfile of HijackThis v1.99.1
Scan saved at 7:36:37 PM, on 5/25/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\Norton AntiVirus 2005\navapsvc.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Motive\motmon.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Documents and Settings\Laura\Application Data\aism.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\nrna.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Adware Programs\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://searchmiracle.com/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchmiracle.com/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchmiracle.com/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchmiracle.com/sp.php
O3 - Toolbar: &EliteBar - {825CF5BD-8862-4430-B771-0C15C5CA8DEF} - C:\WINDOWS\EliteToolBar\EliteToolBar version 60.dll
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\Navnt\npscheck.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BootWarn] C:\Program Files\Norton AntiVirus 2005\BootWarn.exe /a
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [VBouncer] C:\PROGRA~1\VBOUNCER\VirtualBouncer.exe
O4 - HKLM\..\Run: [checkrun] C:\windows\system32\elitepeg32.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\System32\vuvzpn.exe reg_run
O4 - HKCU\..\Run: [Wwcw] C:\Documents and Settings\Laura\Application Data\aism.exe
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: AOL Instant Messenger (SM) - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Dell Home - {08DCFC6C-B6E4-480C-95A4-FC64F37B787E} - http://www.dellepro.com/corporate (file missing) (HKCU)
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...sa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-24.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...sa/SymAData.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{F381CA67-1585-4F03-AC30-DEA953200839}: NameServer = 205.188.146.145
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: NAV Alert - Symantec Corporation - C:\PROGRA~1\Navnt\alertsvc.exe
O23 - Service: NAV Auto-Protect - Symantec Corporation - C:\PROGRA~1\Navnt\navapsvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus 2005\navapsvc.exe
O23 - Service: Norton Program Scheduler - Symantec Corporation - C:\PROGRA~1\Navnt\npssvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus 2005\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe




File: mf3216.exe
Status: INFECTED/MALWARE
MD5 bad555e449c88e379e723db50ac66474
Packers detected: -
Scanner results
AntiVir Found TR/Dldr.Agent.AM.2
Avast Found Win32:Trojan-gen. {Other}
AVG Antivirus Found Downloader.Agent.11.A
BitDefender Found nothing
ClamAV Found Trojan.Downloader.Agent.AM
Dr.Web Found Trojan.DownLoader.2578
F-Prot Antivirus Found W32/Downloader.BPG
Fortinet Found nothing
Kaspersky Anti-Virus Found Trojan-Downloader.Win32.Agent.am
mks_vir Found Trojan.Downloader.Agent.Am
NOD32 Found nothing
Norman Virus Control Found W32/Agent.BWA
VBA32 Found Trojan-Downloader.Win32.Agent.am

[miekiemoes]

Hello,

As I told you in your PM -- new malware is installed again.
About the link from findqoologic, you probably copied and pasted my previous steps in notepad, so it didn't show the entire url.
If you click on this link, you'll get the findqoologic-tool:

http://forums.net-in...=post&id=134981

Extract (unzip) the files inside into their own folder called FindQoologic.
We'll use it later.

* Download LQfix.zip
Unzip it and save it to your desktop, don't use it yet!!

* Please set your system to show all files; please see here if you're unsure how to do this.

* Start HijackThis, close all open windows leaving only HijackThis running. Place a check against each of the following:

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://searchmiracle.com/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://searchmiracle.com/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://searchmiracle.com/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchmiracle.com/sp.php
O3 - Toolbar: &EliteBar - {825CF5BD-8862-4430-B771-0C15C5CA8DEF} - C:\WINDOWS\EliteToolBar\EliteToolBar version 60.dll
O4 - HKLM\..\Run: [VBouncer] C:\PROGRA~1\VBOUNCER\VirtualBouncer.exe
O4 - HKLM\..\Run: [checkrun] C:\windows\system32\elitepeg32.exe
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\System32\vuvzpn.exe reg_run
O4 - HKCU\..\Run: [Wwcw] C:\Documents and Settings\Laura\Application Data\aism.exe

* Click on Fix Checked when finished and exit HijackThis.

* Reboot into Safe Mode`: ( without networking support !)
°To get into the Safe mode as the computer is booting press and hold your "F8 Key". Use your arrow keys to move to "Safe Mode" and press your Enter key.

* Doubleclick LQfix.bat that you saved on your desktop before.
A doswindow will open and close again, this is normal.

* Using Windows Explorer, locate the following files/folders, and delete them:

C:\Documents and Settings\Laura\Application Data\aism.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\nrna.exe
C:\PROGRAM FILES\VBOUNCER <== folder
C:\WINDOWS\System32\vuvzpn.exe
C:\WINDOWS\System32\mf3216.exe

* Still in safe mode Run CleanUp! again.

* Reboot your system back to normal mode.

Open the FindQoologic folder. Preferable to your desktop.
Locate and double-click the Find-Qoologic.bat file to run it.
Wait until a text opens.
Post this in your next reply together with a fresh hijackthislog.

If you're getting an error while running findqoologic.bat similar like: ''C:\windows\system32\cmd.exe
C:\windows\system32\autoexec.nt the system file is not suitable for running ms-dos and microsoft windows applications. choose close to terminate the application..", go to next site and download and run the fix for your system:
http://www.tech-foru...opic/29806.html

[RyanRJS33]

Did the steps. I also told my parents to stay off the computer until I get this resolved, as I am sure they are unknowingly adding more malware with each use.
Here it is...


Logfile of HijackThis v1.99.1
Scan saved at 1:12:17 PM, on 5/29/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Norton AntiVirus 2005\navapsvc.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Motive\motmon.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\vuvzpn.exe
C:\Adware Programs\HijackThis.exe

O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [MotiveMonitor] C:\Program Files\Motive\motmon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [NPS Event Checker] C:\PROGRA~1\Navnt\npscheck.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [BootWarn] C:\Program Files\Norton AntiVirus 2005\BootWarn.exe /a
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\System32\vuvzpn.exe reg_run
O4 - Global Startup: America Online Tray Icon.lnk = C:\Program Files\America Online 9.0\aoltray.exe
O8 - Extra context menu item: &Define - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O8 - Extra context menu item: Look Up in &Encyclopedia - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra 'Tools' menuitem: Encarta Encyclopedia - {2FDEF853-0759-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_ENC.HTM
O9 - Extra button: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra 'Tools' menuitem: Define - {5DA9DE80-097A-11D4-A92E-006097DBED37} - C:\Program Files\Common Files\Microsoft Shared\Reference 2001\A\ERS_DEF.HTM
O9 - Extra button: AOL Instant Messenger (SM) - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM95\AIM.EXE
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Dell Home - {08DCFC6C-B6E4-480C-95A4-FC64F37B787E} - http://www.dellepro.com/corporate (file missing) (HKCU)
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - https://www-secure.s...sa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-24.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.s...sa/SymAData.cab
O20 - Winlogon Notify: App Management - C:\WINDOWS\system32\NFWRSSV.DLL
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: NAV Alert - Symantec Corporation - C:\PROGRA~1\Navnt\alertsvc.exe
O23 - Service: NAV Auto-Protect - Symantec Corporation - C:\PROGRA~1\Navnt\navapsvc.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus 2005\navapsvc.exe
O23 - Service: Norton Program Scheduler - Symantec Corporation - C:\PROGRA~1\Navnt\npssvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus 2005\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe




Qoologic....

PLEASE NOTE THAT ALL FILES FOUND BY THIS METHOD ARE NOT BAD FILES, THERE MIGHT BE LEGIT FILES LISTED AND PLEASE BE CAREFUL WHILE FIXING. IF YOU ARE UNSURE OF WHAT IT IS LEAVE THEM ALONE.
»»»»»»»»»»»»»»»»»»»»»»»» Files found »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

* aspack C:\WINDOWS\System32\VUVZPN.EXE
* aspack C:\WINDOWS\System32\BDBAMOR.EXE
* aspack C:\WINDOWS\System32\PWPUK.DAT

»»»»»»»»»»»»»»»»»»»»»»»» startup files»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

* exe C:\docume~1\alluse~1\startm~1\programs\startup\NRNA.EXE

»»»»»»»»»»»»»»»»»»»»»»»» Checking Global Startup »»»»»»»»»»»»»»»»»»»»»»

(fstarts by IMM - test ver. 0.001) NOT using address check -- 0x77f7ecc3

Global Startup:
C:\Documents and Settings\All Users\Start Menu\Programs\Startup
.
..
desktop.ini
America Online Tray Icon.lnk

User Startup:
C:\Documents and Settings\Laura\Start Menu\Programs\Startup
.
..
desktop.ini

»»»»»»»»»»»»»»»»»»»»»»»» Registry Entries Found »»»»»»»»»»»»»»»»»»»»»»»

! REG.EXE VERSION 3.0

HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers

HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\BriefcaseMenu
<NO NAME> REG_SZ {85BBD920-42A0-1069-A2E4-08002B30309D}

HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\fmfyxqtx
<NO NAME> REG_SZ {97315768-6c8e-4b81-a6b1-110f1b6dd790}

HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Offline Files
<NO NAME> REG_SZ {750fdf0e-2a26-11d1-a3ea-080036587f03}

HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With
<NO NAME> REG_SZ {09799AFB-AD67-11d1-ABCD-00C04FC30936}

HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Open With EncryptionMenu
<NO NAME> REG_SZ {A470F8CF-A1E8-4f65-8335-227475AA5C46}

HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\Symantec.Norton.Antivirus.IEContextMenu
<NO NAME> REG_SZ {5345A4D5-41EB-4A2F-9616-CE1D4F6C35B2}

HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\{a2a9545d-a0c2-42b4-9708-a0b2badd77c8}
<NO NAME> REG_SZ Start Menu Pin

»»»»»»»»»»»»»»»»»»»»»»»»» Active setup »»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»»

"Find activesetup", version1, launched at: 12:51
Operating System: Windows XP

[miekiemoes]

Hello,

I see other malware again in your hijackthislog, but first let's deal with this one now first:

* Download Killbox.
Unzip it and Click killbox.exe.
Select the option "Delete on reboot".

Now copy the next bold:

C:\WINDOWS\System32\PWPUK.DAT
C:\WINDOWS\System32\BDBAMOR.EXE
C:\WINDOWS\System32\VUVZPN.EXE
C:\docume~1\alluse~1\startm~1\programs\startup\NRNA.EXE
C:\WINDOWS\system32\NFWRSSV.DLL

Open 'file' in the killboxmenu on top and choose Paste from clipboard

Now you will see, this is pasted in the "Full Path of File to Delete"-field.
There's a little arrow (dropdown-arrow) next to that field.
If you expand it, these lines must be there together if the files are present!

Then press the button that looks like a red circle with a white X in it.
Killbox will tell you that all listed files will be deleted on next reboot.. Click YES
When it asks if you would like to Reboot now, click YES
If you get a "PendingFileRenameOperations Registry Data has been Removed by External Process!" message then just restart manually.

Your computer must reboot now.

* Start HijackThis, close all open windows leaving only HijackThis running. Place a check against each of the following:

O4 - HKLM\..\Run: [KavSvc] C:\WINDOWS\System32\vuvzpn.exe reg_run
O9 - Extra button: Dell Home - {08DCFC6C-B6E4-480C-95A4-FC64F37B787E} - http://www.dellepro.com/corporate (file missing) (HKCU)
O20 - Winlogon Notify: App Management - C:\WINDOWS\system32\NFWRSSV.DLL

* Click on Fix Checked when finished and exit HijackThis.

Reboot again and Post a new findqoologic-log + log from hijackthis.

[miekiemoes]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.