do i need a new hard drive? or something else
Posted 22 August 2008 - 03:17 PM
Posted 22 August 2008 - 07:26 PM
Normally when you get that error message during installation, it means the system can't read the files on the installation disk, rather than there being a problem with the hard drive. However, that doesn't mean it isn't the hard drive, especially given that your installation disk is new.
First thing to check is the installation disk (I assume this is a CD or DVD). Make sure there are no scratches or finger prints etc on the disk. If is looks at all dirty, clean the disk with a soft lint free cloth.
If the CD/DVD is ok, then you need to check the hard drive. As you have no operating system on the drive, you'll need to boot the system from a CD or floppy disk. Probably the best utility to use for checking it is the hard drive manufacturer's own diagnostic utility. This means you need to know what make the drive is.
You might be able to find this information by looking in the bios. It may not give the manufacturers name but if there's a model number for the drive, we can work it out from that. Failing that, you might have to open up the case & have a look at the label on top of the drive itself.
Is this a desktop or laptop computer?
Posted 23 August 2008 - 08:02 PM
Posted 24 August 2008 - 01:31 PM
Edited by heat123, 24 August 2008 - 01:34 PM.
Posted 26 August 2008 - 03:53 PM
As you have no working mouse, I have included keyboard shortcuts here as well...
Go to Start -> Run and type devmgmt.msc (click OK)
Use the Windows key on your keyboard (or CTRL+ESC) to bring up the Start menu. Use the arrow (cursor) keys to navigate. Use the Enter key to select/open the Run command. Type devmgmt.msc into the box and press Enter.
In device manager, go to the View menu & select Show hidden devices.
Use the ALT key to activate the menus. Use the arrow keys to navigate the menus & highlight the 'Show hidden devices' option. Once highlighted, press Enter to select it.
Do you see any devices that have a yellow exclamation mark next to them (!)?
If so, then make a note of what they are. If they are mouse related (i.e. PS/2 mouse or PS/2 port) then delete these devices and reboot the system.
Press the Tab key to select the first device in the list, then use the arrow keys to move up and down the list. To delete a device with a yellow exclamation mark, just select it (so it's highlighted in blue) then press the DEL key.
If all else fails, I recommend you try a USB mouse if possible. I could be that the PS/2 port is blown.
It may also be that the PS/2 mouse port is disabled in the bios (although this seems unlikely as it was working before) but may be worth checking.
Posted 27 August 2008 - 05:59 PM
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