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Western Digital 500GB MyBook making clicking sound - possible virus


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#1
zlatan

zlatan

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Hi,

I have a Western Digital 500GB MyBook which was working fine until I connected it with a computer which was infected by a virus. The problem is that now whenever I try to attach a data cable to the drive (USB or Firewire), it makes a clicking sound and the computer never properly detects the drive. I get the bubble at the bottom saying the drive is connected and ready for use but it never shows up in My Computer.

I did a lot of research on this including reading this:

http://www.fixya.com...l_unusual_click

http://wdc.custhelp....amp;p_topview=1

My drive does not make the clicking sound when the power supply is connected but only when the data cable is connected indicating that the drive has not failed. I also tried using the Data Lifeguard Diagnostic Tool but even the Quick Test fails at the "Running Cable Test" phase with the message "Cable Test::Read diagnostics sector error!".

I'm pretty sure a few sectors on the drive are corrupted or there's a virus on there (as suggested by the WD knowledge base). Does anyone have any ideas on how to get rid of the potential virus or how I could access the data on the drive. Formatting it is the very last option as there's valuable data on there.

Any help is greatly appreciated.

Thank you in advance.
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#2
zlatan

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One more thing. I also used a Firewire cable not provided by Western Digital to connect the drive and that's when the clicking sound started. Could that be the issue?

The Device actually appears under Device Manager with the message "This device is working properly." but not under My Computer or Computer Management under Removable Storage.
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#3
admin

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Sorry to be the bearer of bad news, but that is likely the "click of death". Meaning your hard drive has failed. Some people have had luck freezing, or even boiling them.
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