I've tried uninstalling and reinstalling quicktime and itunes, separately. No dice. My computer didn't come with a driver CD for my sound, so I ran the Belarc Advisor.
Operating System System Model Windows XP Media Center Edition Service Pack 2 (build 2600) Intel Corporation Processor a Main Circuit Board b 3.00 gigahertz Intel Pentium 4 16 kilobyte primary memory cache 1024 kilobyte secondary memory cache Board: Intel Corporation D865GBF AAC28140-406 Serial Number: BQBF41400598 Bus Clock: 200 megahertz BIOS: Intel Corp. BF86510A.86A.0053.P13.0401220953 01/22/2004 Drives Memory Modules c,d 80.02 Gigabytes Usable Hard Drive Capacity 370 Megabytes Hard Drive Free Space HL-DT-ST CD-RW GCE-8526B [CD-ROM drive] HL-DT-ST DVD-ROM GDR8163B [CD-ROM drive] WR3459Q STP501Q SCSI CdRom Device [CD-ROM drive] 3.5" format removeable media [Floppy drive] WDC WD800BB-00HEA0 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WMAJ51780747, rev 13.03G13, SMART Status: Healthy 512 Megabytes Installed Memory Slot 'J6G1' has 512 MB Slot 'J6G2' is Empty Slot 'J6H1' is Empty Slot 'J6H2' is Empty Local Drive Volumes c: (NTFS on drive 0) 80.02 GB 370 MB free Network Drives None detected Users (mouse over user name for details) Printers local user accounts last logon Andrew Laws 01/09/2008 12:26:47 AM (admin) local system accounts Administrator never (admin) Guest 22/04/2008 11:56:15 PM HelpAssistant never SUPPORT_388945a0 never DISABLED Marks a disabled account; LOCKED OUT Marks a locked account Lexmark 810 Series on USB001 Microsoft XPS Document Writer on XPSPort: OLFAXDRV on OLFModem Controllers Display Standard floppy disk controller Intel(R) 82801EB Ultra ATA Storage Controllers - 24D1 Intel(R) 82801EB Ultra ATA Storage Controllers - 24DB Primary IDE Channel [Controller] (2x) Secondary IDE Channel [Controller] (2x) NVIDIA GeForce 6600 GT [Display adapter] Samsung SyncMaster [Monitor] (15.2"vis, s/n H9LX962598, September 2004) Bus Adapters Multimedia SCSI/RAID Host Controller Intel(R) 82801EB USB Universal Host Controller - 24D2 Intel(R) 82801EB USB Universal Host Controller - 24D4 Intel(R) 82801EB USB Universal Host Controller - 24D7 Intel(R) 82801EB USB Universal Host Controller - 24DE Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD SoundMAX Integrated Digital Audio Communications Other Devices Standard Modem Intel(R) PRO/100 VE Network Connection primary Auto IP Address: 192.168.0.101 / 24 Gateway: 192.168.0.1 Dhcp Server: 192.168.0.1 Physical Address: 00:0C:F1:E8:51:FC Networking Dns Server: 192.168.0.1 USB Human Interface Device Standard 101/102-Key or Microsoft Natural PS/2 Keyboard HID-compliant mouse USB Printing Support USB Root Hub (5x) Virus Protection [Back to Top] avast! antivirus 4.7.1098 [VPS 080826-0] Version 4.7.1098 Realtime File Scanning On Missing Microsoft Security Hotfixes [Back to Top] These required security hotfixes (using the 08/12/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed. KB890859 - Important (details...) KB931784 - Important (details...) Installed Microsoft Hotfixes [Back to Top] .NETFramework 1.0 no verification data KB887998 (details...) no verification data KB930494 (details...) MSXML6 no verification data KB933579 on 15/08/2008 (details...) Windows Desktop Search SP0 passed verification KB911993-V2 on 27/10/2006 (details...) Windows Media Player 10 Update for ActiveSync 4.0 SP0 failed verification KB894476 on 25/03/2007 (details...) Reinstall! Windows Media Player 10 no verification data KB917734_WMP10 (details...) no verification data KB936782_WMP10 (details...) SP0 passed verification KB917734_WMP10 on 27/10/2006 (details...) SP2 passed verification KB936782_WMP10 on 15/08/2007 (details...) Windows Media Player 6.4 no verification data KB925398_WMP64 (details...) SP0 passed verification KB925398_WMP64 on 15/12/2006 (details...) Windows XP no verification data KB923689 (details...) no verification data KB941569 (details...) SP0 Windows SP1 passed verification IDNMITIGATIONAPIS on 19/04/2008 (Microsoft Internationalized Domain Names Mitigation APIs) passed verification NLSDOWNLEVELMAPPING on 19/04/2008 (Microsoft National Language Support Downlevel APIs) XML Paper Specification Shared Components Pack 1.0 no verification data XPSEPSC (XML Paper Specification Shared Components Pack 1.0) Click here to see all available Microsoft security hotfixes for this computer. [installed security hotfix] Marks a security hotfix (using the 08/12/2008 Microsoft Security Bulletin Summary) [failing installed security hotfix] Marks a security hotFix that fails verification (a security vulnerability) verifies OK Marks a hotfix that verifies correctly fails verification Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled) Unmarked hotfixes lack the data to allow verification
Using my deductive reasoning, I've determined that this: http://downloadcenter.intel.com/Deta...nal& lang=eng is the driver I need.
Problem- Here is what happens when I try to install:
1. Open download, download begins to extract files to C:\Program Files\Intel Desktop Board Audio Driver
2. Whether at 99% or 100% completion, extraction stops and the installer displays the error message, "The system cannot find the file specified."
3. SoundMAX installer opens. I recieve the error message: "Error: Placing Bitmap"
4. I click "Next," agree to the EULA, and the software begins to install.
5. My personal favorite problem comes up: The installer asks me to INSERT A CD. What? "Please insert disk 1 that contains the files Sys/Cleanup.exe"
this is extremely frustrating as I need to have properly working sound for my job. I don't know what else to do, so all help is appreciated.