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NO Sound Problem iTunes Has Detected a problem with your audio


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#1
adalamba

adalamba

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Hi all. I'm here because I'm having a major problem with my sound. Simply put there is no sound that plays on my computer. My speakers are in good condition, they work when they are plugged into an outlet. The mute button is not on and volume is turned up. Whenever I open iTunes it says, "iTunes has detected a problem with your audio configuration. Audio/Video playback may not operate properly."

I've tried uninstalling and reinstalling quicktime and itunes, separately. No dice. My computer didn't come with a driver CD for my sound, so I ran the Belarc Advisor.

Operating System System Model
Windows XP Media Center Edition Service Pack 2 (build 2600) Intel Corporation
Processor a Main Circuit Board b
3.00 gigahertz Intel Pentium 4
16 kilobyte primary memory cache
1024 kilobyte secondary memory cache Board: Intel Corporation D865GBF AAC28140-406
Serial Number: BQBF41400598
Bus Clock: 200 megahertz
BIOS: Intel Corp. BF86510A.86A.0053.P13.0401220953 01/22/2004
Drives Memory Modules c,d
80.02 Gigabytes Usable Hard Drive Capacity
370 Megabytes Hard Drive Free Space

HL-DT-ST CD-RW GCE-8526B [CD-ROM drive]
HL-DT-ST DVD-ROM GDR8163B [CD-ROM drive]
WR3459Q STP501Q SCSI CdRom Device [CD-ROM drive]
3.5" format removeable media [Floppy drive]

WDC WD800BB-00HEA0 [Hard drive] (80.03 GB) -- drive 0, s/n WD-WMAJ51780747, rev 13.03G13, SMART Status: Healthy 512 Megabytes Installed Memory

Slot 'J6G1' has 512 MB
Slot 'J6G2' is Empty
Slot 'J6H1' is Empty
Slot 'J6H2' is Empty
Local Drive Volumes


c: (NTFS on drive 0) 80.02 GB 370 MB free
Network Drives
None detected
Users (mouse over user name for details) Printers
local user accounts last logon
Andrew Laws 01/09/2008 12:26:47 AM (admin)
local system accounts
Administrator never (admin)
Guest 22/04/2008 11:56:15 PM
HelpAssistant never
SUPPORT_388945a0 never

DISABLED Marks a disabled account; LOCKED OUT Marks a locked account

Lexmark 810 Series on USB001
Microsoft XPS Document Writer on XPSPort:
OLFAXDRV on OLFModem
Controllers Display
Standard floppy disk controller
Intel(R) 82801EB Ultra ATA Storage Controllers - 24D1
Intel(R) 82801EB Ultra ATA Storage Controllers - 24DB
Primary IDE Channel [Controller] (2x)
Secondary IDE Channel [Controller] (2x) NVIDIA GeForce 6600 GT [Display adapter]
Samsung SyncMaster [Monitor] (15.2"vis, s/n H9LX962598, September 2004)
Bus Adapters Multimedia
SCSI/RAID Host Controller
Intel(R) 82801EB USB Universal Host Controller - 24D2
Intel(R) 82801EB USB Universal Host Controller - 24D4
Intel(R) 82801EB USB Universal Host Controller - 24D7
Intel(R) 82801EB USB Universal Host Controller - 24DE
Intel(R) 82801EB USB2 Enhanced Host Controller - 24DD SoundMAX Integrated Digital Audio
Communications Other Devices
Standard Modem


Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 192.168.0.101 / 24
Gateway: 192.168.0.1
Dhcp Server: 192.168.0.1
Physical Address: 00:0C:F1:E8:51:FC

Networking Dns Server: 192.168.0.1
USB Human Interface Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
HID-compliant mouse
USB Printing Support
USB Root Hub (5x)
Virus Protection [Back to Top]
avast! antivirus 4.7.1098 [VPS 080826-0] Version 4.7.1098
Realtime File Scanning On

Missing Microsoft Security Hotfixes [Back to Top]
These required security hotfixes (using the 08/12/2008 Microsoft Security Bulletin Summary) were not found installed. Note: CIS benchmarks require that Critical and Important severity security hotfixes must be installed.
KB890859 - Important (details...)
KB931784 - Important (details...)
Installed Microsoft Hotfixes [Back to Top]
.NETFramework
1.0
no verification data KB887998 (details...)
no verification data KB930494 (details...)
MSXML6
no verification data KB933579 on 15/08/2008 (details...)
Windows Desktop Search
SP0
passed verification KB911993-V2 on 27/10/2006 (details...)
Windows Media Player 10 Update for ActiveSync 4.0
SP0
failed verification KB894476 on 25/03/2007 (details...) Reinstall!
Windows Media Player 10
no verification data KB917734_WMP10 (details...)
no verification data KB936782_WMP10 (details...)
SP0
passed verification KB917734_WMP10 on 27/10/2006 (details...)
SP2
passed verification KB936782_WMP10 on 15/08/2007 (details...)
Windows Media Player 6.4
no verification data KB925398_WMP64 (details...)
SP0
passed verification KB925398_WMP64 on 15/12/2006 (details...)
Windows XP
no verification data KB923689 (details...)
no verification data KB941569 (details...)
SP0

Windows
SP1
passed verification IDNMITIGATIONAPIS on 19/04/2008 (Microsoft Internationalized Domain Names Mitigation APIs)
passed verification NLSDOWNLEVELMAPPING on 19/04/2008 (Microsoft National Language Support Downlevel APIs)
XML Paper Specification Shared Components Pack 1.0
no verification data XPSEPSC (XML Paper Specification Shared Components Pack 1.0)

Click here to see all available Microsoft security hotfixes for this computer.

[installed security hotfix] Marks a security hotfix (using the 08/12/2008 Microsoft Security Bulletin Summary)
[failing installed security hotfix] Marks a security hotFix that fails verification (a security vulnerability)
verifies OK Marks a hotfix that verifies correctly
fails verification Marks a hotfix that fails verification (note that failing hotfixes need to be reinstalled)
Unmarked hotfixes lack the data to allow verification

Using my deductive reasoning, I've determined that this: http://downloadcente.....nal& lang=eng is the driver I need.

Problem- Here is what happens when I try to install:

1. Open download, download begins to extract files to C:\Program Files\Intel Desktop Board Audio Driver

2. Whether at 99% or 100% completion, extraction stops and the installer displays the error message, "The system cannot find the file specified."

3. SoundMAX installer opens. I recieve the error message: "Error: Placing Bitmap"

4. I click "Next," agree to the EULA, and the software begins to install.

5. My personal favorite problem comes up: The installer asks me to INSERT A CD. What? "Please insert disk 1 that contains the files Sys/Cleanup.exe"

this is extremely frustrating as I need to have properly working sound for my job. I don't know what else to do, so all help is appreciated.
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#2
danielh112768

danielh112768

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For Audio problems: Open QuickTime Player and go to 'Edit' -> 'Preferences' -> 'QuickTime Preferences' -> 'Audio' -- Here you will see a Device is needed that will play your sound. Select 'Audio Playback and Recording Devices'. I have Realtek AC'97 as my device. I had to reinstall it to fix my problem. If you are having an Audio problem it may be due to having no device or an improper device.

For Video problems: Open QuickTime Player and go to 'Edit' -> 'Preferences' -> 'QuickTime Preferences' -> 'File Types' -- check here to see if the file format of your problem video files is selected.

Edited by danielh112768, 29 October 2008 - 08:53 AM.

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#3
adalamba

adalamba

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So I still have this problem.... I need to know what driver I need to install, but I don't know how to tell. When I looked in the quicktime preferences there was no device listed. Someone enlighten me?
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