Here's my issue:
Periodically, Dr. Watson shows up to tell me Windows Explorer has encountered a problem and must close. It usually happens when I try to open an Explorer folder, but not every time; it seems to happen after I haven't used it in a while. Then, after closing it out and ending drwtsn32.exe in the applications tab in task manager, I can continue on and even use windows explorer normally. For a while, that is, until it does it again. The odd thing is, every so often, a different program will have the doc show up and close it out. IE and Windows explorer are the main victims, though.
I've read through many threads on this topic, both here and elsewhere, but I'm not sure if the info I found applies to me. There seems to be many different causes for the issue. I have also read and completed the initial steps your forum has advised readers to do; minus the spywar/antivirus and reg cleaner downloads as I already use Microtrend and Regcure. Microtrend and Regcure are up-to-date and I have all the latest Windows updates. As of right now, my anti-virus doesn't find anything (both in normal and in safe mode). However, a few days ago I found a few Trojans which were finally removed after a scan in safe mode. It seems the issue arose after the removal of those viruses. Although, I think SP3 was downloaded around that same time as well so maybe that had something to do with it. I understand what you all do so I greatly appreciate your time and any assistance you can give.
Lastly, I apologize for the lengthiness of this, but it's about to get a bit longer. I pulled down an HJT log. Hopefully this will help. Please keep in mind that very little has changed on my PC in months and this problem just showed up recently. Thanks again all for your time.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:17:57 PM, on 9/15/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal
Running processes:
I:\WINDOWS\System32\smss.exe
I:\WINDOWS\system32\winlogon.exe
I:\WINDOWS\system32\services.exe
I:\WINDOWS\system32\lsass.exe
I:\WINDOWS\system32\Ati2evxx.exe
I:\WINDOWS\system32\svchost.exe
I:\WINDOWS\System32\svchost.exe
I:\WINDOWS\system32\Ati2evxx.exe
I:\WINDOWS\system32\spoolsv.exe
I:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
I:\Program Files\Intel Audio Studio\IntelAudioStudio.exe
I:\Program Files\Common Files\Real\Update_OB\realsched.exe
I:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
I:\Program Files\HP\HP Software Update\HPWuSchd2.exe
I:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
I:\Program Files\Logitech\QuickCam\Quickcam.exe
I:\Program Files\iTunes\iTunesHelper.exe
I:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
I:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
I:\WINDOWS\system32\ctfmon.exe
I:\Program Files\Skype\Phone\Skype.exe
I:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
I:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
I:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
I:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
I:\Program Files\Skype\Plugin Manager\skypePM.exe
I:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
I:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
I:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
I:\WINDOWS\system32\PnkBstrA.exe
I:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
I:\WINDOWS\system32\svchost.exe
I:\Program Files\Trend Micro\BM\TMBMSRV.exe
I:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
I:\Program Files\iPod\bin\iPodService.exe
I:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe
I:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
I:\Program Files\Trend Micro\Internet Security\TmProxy.exe
I:\Program Files\Mozilla Firefox\firefox.exe
I:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
I:\WINDOWS\system32\drwtsn32.exe
I:\WINDOWS\system32\drwtsn32.exe
I:\WINDOWS\explorer.exe
I:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://search.bearsh...ar.html?src=ssb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://search.bearsh...ar.html?src=ssb
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://search.bearsh...ar.html?src=ssb
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.c...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.c...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.bearsh...ar.html?src=ssb
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.c...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: (no name) - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - I:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - I:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - I:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - I:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - I:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: (no name) - {5DE12D85-804B-42DA-94DD-B24F7FBCF4CE} - I:\WINDOWS\system32\yaywxYRi.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - I:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - i:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - I:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O3 - Toolbar: BearShare MediaBar - {D3DEE18F-DB64-4BEB-9FF1-E1F0A5033E4A} - I:\Program Files\BearShare applications\BearShare MediaBar\MediaBar.dll (file missing)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - I:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - i:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [IntelAudioStudio] "I:\Program Files\Intel Audio Studio\IntelAudioStudio.exe" TRAY
O4 - HKLM\..\Run: [TkBellExe] "I:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [RemoteControl] "I:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [HP Software Update] I:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "I:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [LogitechCommunicationsManager] "I:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe"
O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "I:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide
O4 - HKLM\..\Run: [QuickTime Task] "I:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "I:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "I:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [UfSeAgnt.exe] "I:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "I:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [swg] I:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [MSMSGS] "I:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] I:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "I:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
O4 - HKCU\..\Run: [Skype] "I:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKUS\S-1-5-20\..\RunOnce: [nlhr] RunDll32.exe %SystemRoot%\System32\AdvPack.Dll,LaunchINFSection %SystemRoot%\inf\nlite.inf,C (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\RunOnce: [nlhr] RunDll32.exe %SystemRoot%\System32\AdvPack.Dll,LaunchINFSection %SystemRoot%\inf\nlite.inf,C (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [nlhr] RunDll32.exe %SystemRoot%\System32\AdvPack.Dll,LaunchINFSection %SystemRoot%\inf\nlite.inf,C (User 'Default user')
O4 - Global Startup: Google Updater.lnk = I:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = I:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = I:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: InterVideo WinCinema Manager.lnk = I:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = I:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
O4 - Global Startup: Microsoft Office.lnk = I:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - I:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - I:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - I:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - I:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - I:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - I:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.download.com
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - I:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.mi...b?1192614106625
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://sdlc-esd.sun....ows-i586-jc.cab
O18 - Protocol: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - I:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - I:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: I:\PROGRA~1\Google\GOOGLE~3\GOEC62~1.DLL
O20 - Winlogon Notify: yaywxYRi - I:\WINDOWS\SYSTEM32\yaywxYRi.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - I:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - I:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - I:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - I:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: Google Updater Service (gusvc) - Google - I:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - I:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LVCOMSer - Logitech Inc. - I:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - I:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - I:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: Pml Driver HPZ12 - HP - I:\WINDOWS\system32\HPZipm12.exe
O23 - Service: PnkBstrA - Unknown owner - I:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - I:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - I:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - I:\PROGRA~1\TRENDM~1\INTERN~2\TmPfw.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - I:\Program Files\Trend Micro\Internet Security\TmProxy.exe
--
End of file - 12368 bytes
Sign In
Create Account
