[trigger2449]

i've followed the windows (xp) sound troubleshooter, and downloaded the creative soundblaster updated driver... but now i just have a folder on my desktop named "WU", and i really have no idea what to do with it.
if it isn't this, i suspect it's my sound card (creative soundblaster live! value)
guidance please?

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did you install the driver you downloaded?
look in the folder named WU, see if it contains the drivers. if it does, go to device manager, select the soundcard, do the update driver thing, and point that to the WU folder.

[audioboy]

did you install the driver you downloaded?
look in the folder named WU, see if it contains the drivers. if it does, go to device manager, select the soundcard, do the update driver thing, and point that to the WU folder.

[trigger2449]

ok... i followed some instructions from a previous post.
i have uninstalled soundblaster live, run tune up utilities
to clean my disk and registry, and the cd is now in...
i am now getting a message saying soundblaster liveware is
incompatible with this version of windows (xp pro sp2)
the creative websit, if i understand correctly, says i need
a WDM driver for windows xp
what to do? go ahead and install, then find the WDM? or find the
WDM and then install?

[audioboy]

go http://us.creative.c...port/downloads/ select soundblaster, live, and the correct version for your card. download this to a folder you can get to.
go ahead and install the card, let windows add new hardware wizard start up, then direct it to the drivers you downloaded. I use old SB live cards in 2 machines running XPpro SP2, so it will certainly work.

[trigger2449]

forgive me for sounding stupid, but do not install from disk?
just go to add new hardware wizard and direct it to the folder?

[audioboy]

yeah, download the driver, and when you install the card, point the harware wizard to that folder. by downloading , you know you will be getting the latest driver available.
not a stupid question. always better to ask if your not sure. no worries!

[trigger2449]

hi, thanks for your help...
no sound still... went through all the steps. checked all
in the troubleshooting wizard. am i wrong to suspect that
my sound card might be fried? speakers were shared frequently
which meant lots of plugging and unplugging between my and
my girlfriends computer. the sound (speakers) work fine
through her laptop.
do you have any more hints or tips before i just go
find another soundcard?
thanks

[audioboy]

lets check a couple of basics that I skipped earlier-
do you have an onboard sound card? (part of the mobo) if so, it might be selected to play sounds currently.
go to control panel, sound and audio devices. click the audio tab, is the soundblaster card selected (or an option to select) for playback and recording devices?

next, do you see the card in device manager? any red X's or yellow exclamation points by it?
are you plugged into the correct jack on the sound card? if they are color coded, it would be the green jack. if not color coded, there will be a small #1 by one of the jacks, probably second over from the game/midi port.
let me know if you have done any of these already, or what you find when you do them. there is one more thing to try after these.

moving the speakers around shouldnt damage the jack, unless you were being rather vicious with plugging/unplugging...

[trigger2449]

so i wake up this morning....
i have been plugging the speakers into the black jack for as long as
i can remember, and getting sound... i swear... for years...
i just recently installed xp, had my sound problem, reinstalled
with the updated driver, and never thought to check the other jacks.
it was a given that it was the black one.
i plugged it into the green and voila! SOUND.
i feel like an idiot.
thank you very much for your help, and i'll try to be
more thorough on my end next time before waving the white
flag of surrender
<------ IDIOT

[audioboy]

the black jack is often a second sound output on older soundblaster cards. I havent seen it work uder XP, must be something about the configuration.
glad to have helped!