Welcome to Geeks to Go - Register now for FREE

Need help with your computer or device? Want to learn new tech skills? You're in the right place!
Geeks to Go is a friendly community of tech experts who can solve any problem you have. Just create a free account and post your question. Our volunteers will reply quickly and guide you through the steps. Don't let tech troubles stop you. Join Geeks to Go now and get the support you need!

Javascript Disabled Detected

You currently have javascript disabled. Several functions may not work. Please re-enable javascript to access full functionality.

Computer locks up-Virus?

Started by dreed2440 , Oct 07 2008 08:52 AM

Please log in to reply

#1
dreed2440

Posted 07 October 2008 - 08:52 AM

Member

Member
41 posts

My daughter has a laptop running Vista Home Premium. She started getting error messages about having a virus which is probably some kind of malware. The link would want her to buy software. She was not able to get rid of it and McAfee did no good. She's tried to start in Safe Mode to restore to an earlier time and her computer freezes.
Any ideas would be appreciated...Thanks

#2
Rorschach112

Posted 07 October 2008 - 09:09 AM

Ralphie

Retired Staff
47,710 posts

Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post a hijackthis log in THAT forum.