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Crashed?

Started by saraveza408 , Oct 08 2008 03:17 PM

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#1
saraveza408

Posted 08 October 2008 - 03:17 PM

Member

Member
376 posts

Ok I’m working on helping my friend fix her HP Compaq nc 8430 (intel centrino Duo, Windows XP) laptop. I cant figure out whats wrong with her computer.
First she said she couldn’t open her “My Documents” folder at all. Then when she would try to turn her computer on the black screen that says “HP Invent” comes up but then another black screen that says “Non-system disk or disk error. Replace and strike any key when ready” comes up. Then the computer doesn’t allow me to do anything at all.
Ive tried rebooting in safe mode & it wont allow me to do that.
I did notice she had Myfreeze.com on her laptop & when I tried uninstalling myfreeze.com I couldnt do it.
Ive even tried using the Windows XP disk & I cant even get it to load.
HELP! What can I do?

#2
The Skeptic

Posted 09 October 2008 - 10:56 AM

Trusted Tech

Technician
4,075 posts

Did you set your CD drive to be first boot device in the BIOS? If not, please do that and boot with the XP CD in place. Press any key when asked to do so to start XP installation.

Let Setup run until three setup options are shown. Choose Recovery Console by pressing R. When asked for XP installation, type 1 (assuming you have only one operating system installed). When asked for password type your password or press Enter if you don't have a password. A black DOS-like screen will show up.

At the prompt type chkdsk /r (please note the space in the command) and press Enter. Let the process run to the end. When finished type Exit to boot to windows. Please report the results.