[cgilliam]

I have a user that, on his on machine, can't acess his outlook. He can log in on any other machine in the network, and retrieve it fine. He can also go through our web addy, acess his mail there, on his on machine, works fine. I can go in under admin login, install outlook mail under his name in admin, and it works on his machine. I have un-installed and re-installed complete office and still the same thing... any ideas?????

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what does "can't acess his outlook" mean? are you getting errors? does it just not connect?

[dsenette]

what does "can't acess his outlook" mean? are you getting errors? does it just not connect?

[cgilliam]

When he goes to open his email icon(outlook) it displays this message: Unable to open your default email folders. The information store could not open.

[dsenette]

ok...you're going to want to copy any local information that's stored in his user profile (like my documents, anything he's saved on his desktop ect..) to a folder that you can get to later (either in the root of the C drive or on the network somewhere)....then restart the machine and log on as the administrator. Right click "my computer" and choose properties, then choose advanced, then the settings button in the "user profiles" section. locate his user name and press delete. reboot again and have him log on...then set up outlook again then copy back all his personal info

[cgilliam]

I wil try that and keep you posted. Thank you for your help! I read alot on here, and have learned a great deal from people like yourself! Please keep up the good work!

[cgilliam]

That worked...... I have been looking at everything I knew, but that made so much sense..... Thank you for your help!!!!!!!!!!!!!!!!1

[dsenette]

yeah i've had this happen a few times....it's a basic profile corruption