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Quirky printer problem


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#1
Biker1

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My friend has a Dell system and Dell 922 printer, running XP Pro and IE 7. The 922 printer printed well from Word but only gibberish when trying to print an e-mail or from the Internet. After installing and uninstalling, etc., etc., my friend says let's buy a new printer. Went to BestBuy and bought an HP C-5580, brought it home, set it up, and all printing tests went well. Tried printing from Word and all A-OK. THEN TRIED PRINTING AN E-MAIL AND COULDN'T BELIEVE IT BUT THE GIBBERISH WAS THERE JUST AS IT HAD BEEN WITH THE 922. Does anybody have any idea what is going on? Seems like the problem must be in XP or IE 7? Any ideas or suggestions of things to try would be much appreciated. What an embarrassment!
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#2
Old Geezer

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Maybe??

Has he gone into the Tools menu at the top of IE - clicked on Internet Options and then Advanced tab to check allow Printing midway down the list? We usually have to check it or we have problems like these. Hope this is the issue.

Edited by Old Geezer, 28 October 2008 - 06:02 PM.

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#3
Biker1

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Will see what her IE Tools shows tomorrow, thanks. Printing from Word is OK. I'm thinking now about uninstalling IE 7, allowing the computer to revert to IE 6, with the thought that might make a difference. What a conundrum!
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#4
nessyguin

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In IE/Tools/Internet Options/Programs what is the default HTML editor ? Try setting MS Word as the default , given that it's encoding is understood/read by the printer ..
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#5
Troy

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What Email program are you using?

If you are accessing webmail through Internet Explorer, you could try manually copying and pasting the email into a Word document, and then print from there?

Not the perfect solution, but it might help in the mean time. :)

Troy
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#6
Biker1

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Problem Solved!!!
Went to IE 7, Tools, Internet Options, Programs - per nessyguin's suggestion - and while there saw that IE 7 was not the Default browser. Set IE to be the default browser. Proceeded to print mail, etc., and all worked OK. Incidentally, the HP Photosmart C-5580 (on sale at Best Buy for $124.99) is one great printer. Terrific color with regular ink, probably would be better with HP Photo ink.
Thanks to all for suggestions.
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#7
Biker1

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Problem Solved!!!
Went to IE 7, Tools, Internet Options, Programs - per nessyguin's suggestion - and while there saw that IE 7 was not the Default browser. Set IE to be the default browser. Proceeded to print mail, etc., and all worked OK. Incidentally, the HP Photosmart C-5580 (on sale at Best Buy for $124.99) is one great printer. Terrific color with regular ink, probably would be better with HP Photo ink.
Thanks to all for suggestions.
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