Basically, Spybot found a virus named Win32/Zlob and now that the virus has materialised, I cannot acccess my default page which is google.co.uk unless I type it into the address bar. Every search result looks genuine, until when i click on a link and it shows pornographic websites which have upset my son. Also, on startup after the welcome page which takes a while to load, the screen turns black and only comes on after I type in explorer.exe into the task manager. Please can any of you guys help me, as it is deeply upsetting me and my family!
Hijack this log:
Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\Microsoft Windows OneCare Live\WinSSUI.exe
C:\Windows\explorer.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Launch Manager\HotkeyApp.exe
C:\Program Files\Synaptics\SynTP\SynTPStart.exe
C:\Program Files\Norman\Npm\Bin\Zlh.exe
C:\Program Files\Google\Google EULA\GoogleEULALauncher.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Norman\Nvc\Bin\Nip.exe
C:\Program Files\Norman\Nvc\Bin\cclaw.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Users\Dave\AppData\Local\Temp\wz6a56\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: Shell=explorer.exe "C:\Windows\server.exe"
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe,"C:\Windows\server.exe",
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Click-to-Call BHO - {5C255C8A-E604-49b4-9D64-90988571CECB} - C:\Program Files\Windows Live\Messenger\wlchtc.dll
O2 - BHO: TBSB01419 - {714758BE-281E-4BDA-9190-413BFBD3399B} - C:\Program Files\IESurfBar\SurfLite Toolbar\dyn_surflite_aff_1000.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: IE Toolbar - {6226BA26-C017-4007-928C-DE9715C6FA68} - C:\Program Files\IESurfBar\SurfLite Toolbar\dyn_surflite_aff_1000.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [HotkeyApp] "C:\Program Files\Launch Manager\HotkeyApp.exe"
O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [CtrlVol] C:\Program Files\Launch Manager\CtrlVol.exe
O4 - HKLM\..\Run: [LaunchAp] C:\Program Files\Launch Manager\LaunchAp.exe
O4 - HKLM\..\Run: [Wbutton] C:\Program Files\Launch Manager\WButton.exe
O4 - HKLM\..\Run: [Norman ZANDA] "C:\Program Files\Norman\Npm\Bin\ZLH.EXE" /LOAD /SPLASH
O4 - HKLM\..\Run: [NPCTray] C:\Program Files\Norman\npc\bin\npc_tray.exe /LOAD
O4 - HKLM\..\Run: [Google EULA Launcher] c:\Program Files\Google\Google EULA\GoogleEULALauncher.exe IE PA
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [OneCareUI] "C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\norman\npc\bin\nlf.dll
O10 - Unknown file in Winsock LSP: c:\program files\norman\npc\bin\nlf.dll
O10 - Unknown file in Winsock LSP: c:\program files\norman\npc\bin\nlf.dll
O10 - Unknown file in Winsock LSP: c:\program files\norman\npc\bin\nlf.dll
O10 - Unknown file in Winsock LSP: c:\program files\norman\npc\bin\nlf.dll
O10 - Unknown file in Winsock LSP: c:\program files\norman\npc\bin\nlf.dll
O10 - Unknown file in Winsock LSP: c:\program files\norman\npc\bin\nlf.dll
O10 - Unknown file in Winsock LSP: c:\program files\norman\npc\bin\nlf.dll
O10 - Unknown file in Winsock LSP: c:\program files\norman\npc\bin\nlf.dll
O10 - Unknown file in Winsock LSP: c:\program files\norman\npc\bin\nlf.dll
O10 - Unknown file in Winsock LSP: c:\program files\norman\npc\bin\nlf.dll
O11 - Options group: [INTERNATIONAL] International*
O13 - Gopher Prefix:
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\WI1F86~1\MESSEN~1\MSGRAP~1.DLL
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: igfxcui - C:\Windows\SYSTEM32\igfxdev.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: Norman eLogger service 6 (eLoggerSvc6) - Norman ASA - C:\Program Files\Norman\Npm\Bin\Elogsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: IviRegMgr - InterVideo - c:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
O23 - Service: Norman NJeeves - Norman ASA - C:\Program Files\Norman\Npm\bin\NJEEVES.EXE
O23 - Service: Norman ZANDA - Norman ASA - C:\Program Files\Norman\Npm\Bin\Zanda.exe
O23 - Service: Norman Parental Control (NPC) - Norman ASA - C:\Program Files\Norman\npc\bin\npcsvc32.exe
O23 - Service: Norman Scanner Engine Service (nsesvc) - Unknown owner - C:\Program Files\Norman\nse\bin\NSESVC.EXE" -daemon (file missing)
O23 - Service: Norman User Activity Agent (NUAA) - Norman ASA - C:\Program Files\Norman\npc\bin\nuaa.exe
O23 - Service: Norman Virus Control on-access component (nvcoas) - Norman ASA - C:\Program Files\Norman\Nvc\bin\nvcoas.exe
O23 - Service: Norman Virus Control Scheduler (NVCScheduler) - Norman ASA - C:\Program Files\Norman\Npm\bin\NVCSCHED.EXE
O23 - Service: Norman's Very Own supplY of resources (NVOY) - Norman ASA - C:\Program Files\Norman\npm\bin\nvoy.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Fujitsu Siemens Computers Diagnostic Testhandler (TestHandler) - Fujitsu Siemens Computers - C:\Program Files\Fujitsu Siemens Computers\SystemDiagnostics\OnlineDiagnostic\TestManager\TestHandler.exe
O23 - Service: Windows Tribute Service - Unknown owner - C:\Windows\system32\kdegv.exe (file missing)
O23 - Service: WisLMSvc - Wistron Corp. - C:\Program Files\Launch Manager\WisLMSvc.exe
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)
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