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Lost Explorer - DEP error[RESOLVED]


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#16
Guest_thatman_*

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Hi dhfifield

You need to run killbox and delete the file's listed

The only way to get to the end is follow the fix If you will.
This is a hard fix to do and there is no magic wand.

Kc
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#17
dhfifield

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Yes, I will do it tomorrow and report back. Thank you for your help.

Douglas
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#18
dhfifield

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OK, I have run Killbox, Panda, and TrendMicro. I also did a diskcleanup. Here are the logs.

Logfile of HijackThis v1.99.1
Scan saved at 10:06:49 AM, on 5/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\VeriSign\NAVI\naviagent.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\nvraidservice.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Java\j2re1.4.2_07\bin\jusched.exe
C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InfoMyCa.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\NCLAUNCH.EXe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Gigabyte\Gigabyte Windows Utility Manager\gwum.exe
C:\Program Files\MSN Toolbar Suite\DS\02.00.0001.1203\en-us\bin\msnlAdmin.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Documents and Settings\Little Kahuna\Desktop\Dads security stuff\hijackthis\HijackThis.exe

R3 - URLSearchHook: i-Nav IDN SearchHook - {CE000994-A58C-4441-8938-744CD72AB27F} - C:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: MSN Toolbar BHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Toolbar Suite\TB\02.00.0001.1203\en-us\msntb.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: i-Nav IDN Resolver - {CE000992-A58C-4441-8938-744CD72AB27F} - C:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NVRaidService] C:\WINDOWS\system32\nvraidservice.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_07\bin\jusched.exe
O4 - HKLM\..\Run: [WUSB54Gv4] C:\Program Files\Linksys Wireless-G USB Wireless Network Monitor\InvokeSvc3.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - HKCU\..\Run: [NCLaunch] C:\WINDOWS\NCLAUNCH.EXe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - Global Startup: gwum.lnk = C:\Program Files\Gigabyte\Gigabyte Windows Utility Manager\gwum.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: MSN Desktop Search.lnk = C:\Program Files\MSN Toolbar Suite\DS\02.00.0001.1203\en-us\bin\msnlAdmin.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &MSN Search - res://C:\Program Files\MSN Toolbar Suite\TB\02.00.0001.1203\en-us\msntb.dll/search.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_07\bin\npjpi142_07.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_07\bin\npjpi142_07.dll
O9 - Extra button: ATI TV - {44226DFF-747E-4edc-B30C-78752E50CD0C} - C:\Program Files\ATI Multimedia\tv\EXPLBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: i-Nav Help - {CE000992-A58C-4441-8938-744CD72AB27F} - http://idn.verisign-...pport/index.jsp (file missing)
O9 - Extra 'Tools' menuitem: i-Nav Help - {CE000992-A58C-4441-8938-744CD72AB27F} - http://idn.verisign-...pport/index.jsp (file missing)
O9 - Extra button: (no name) - {CE000996-A58C-4441-8938-744CD72AB27F} - C:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O9 - Extra 'Tools' menuitem: i-Nav Options - {CE000996-A58C-4441-8938-744CD72AB27F} - C:\Program Files\VeriSign\i-Nav\i-nav_4_2_1.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://wdownload.wea...Transporter.cab?
O16 - DPF: {31E68DE2-5548-4B23-88F0-C51E6A0F695E} (Microsoft PID Sniffer) - https://support.micr...ActiveX/odc.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://spaces.msn.co...ad/MsnPUpld.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: VeriSign Updater (navi) - VeriSign, Inc. - C:\Program Files\VeriSign\NAVI\naviagent.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: X10 Device Network Service (x10nets) - Unknown owner - C:\PROGRA~1\ATIMUL~1\RemCtrl\x10nets.exe (file missing)

Panda Log:


Incident Status Location

Adware:Adware/SaveNow No disinfected Windows Registry
Adware:Adware/MyWay No disinfected C:\Program Files\MySearch
Spyware:Spyware/Dyfuca No disinfected Windows Registry
Adware:Adware/InstaFinder No disinfected C:\Program Files\INSTAFINK
Adware:Adware/PurityScan No disinfected C:\Documents and Settings\Little Kahuna\Desktop\Dads security stuff\hijackthis\backups\backup-20050504-081909-106.dll
Adware:Adware/PurityScan No disinfected C:\Documents and Settings\Little Kahuna\Desktop\Dads security stuff\hijackthis\backups\backup-20050504-081909-438.dll
Adware:Adware/PurityScan No disinfected C:\Documents and Settings\Little Kahuna\Desktop\Dads security stuff\hijackthis\backups\backup-20050504-081910-161.dll
Adware:Adware/PurityScan No disinfected C:\WINDOWS\system32\NTDDE~1.EXE


The Trend Micro Scan did not find anything.

Here is the ewido scan log:

---------------------------------------------------------
ewido security suite - Scan report
---------------------------------------------------------

+ Created on: 9:24:49 AM, 5/12/2005
+ Report-Checksum: DE6DF2D8

+ Date of database: 5/12/2005
+ Version of scan engine: v3.0

+ Duration: 65 min
+ Scanned Files: 66159
+ Speed: 16.72 Files/Second
+ Infected files: 4
+ Removed files: 4
+ Files put in quarantine: 4
+ Files that could not be opened: 0
+ Files that could not be cleaned: 0

+ Binder: Yes
+ Crypter: Yes
+ Archives: Yes

+ Scanned items:
C:\

+ Scan result:
C:\Documents and Settings\Little Kahuna\Cookies\little kahuna@atdmt[2].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Little Kahuna\Cookies\little kahuna@search.msn[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\Documents and Settings\Little Kahuna\Cookies\little kahuna@tribalfusion[1].txt -> Spyware.Tracking-Cookie -> Cleaned with backup
C:\WINDOWS\system32\wіnword.exe -> Spyware.PurityScan.bk -> Cleaned with backup


::Report End

Let me know what you want me to do next. TIA Douglas
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#19
Guest_thatman_*

Guest_thatman_*
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Hi dhfifield

Your HJT.log is clean

Please inform me of any changes to the system and any problems you encounter

Please read through the instructions before you start (you may want to print this out).

Please download and install these programs to your desktop - don't run them yet!!

Please download and unzip
About:Buster to a folder. Inside the folder is a readme file that has instructions on the use of the program.
AboutBuster MUST be updated before you use it.
Start AboutBuster, click the update button, check for update, drag the box to the side and hit download updates, close the box . Don't run it yet.

Please download and install AD-Aware.
Check Here on how setup and use it - please make sure you update it first.

Download CW-Shredder at the link below:
CWShredder

Open Windows Explorer & Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked.
Also uncheck "Hide protected operating system files" and untick "hide extensions for known file types" . Now click "Apply to all folders"
Click "Apply" then "OK"

Reboot into Safe Mode: Click here if you don't know how to do this.

Please run AboutBuster post the log from about buster

Please run ewido

Please run CWShredder

Scan with AdAware and let it remove any bad files found.

Using Windows Explorer delete the following files if present:
If you get an error when deleting a file. Right click on the file and check to see if the read only attribute is checked. if it is uncheck it and try again.
C:\Program Files\MySearch<--Delete this folder
C:\Program Files\INSTAFINK<--Delete this folder
C:\WINDOWS\system32\NTDDE~1.EXE<--Delete this file
C:\Documents and Settings\Little Kahuna\Desktop\Dads security stuff\hijackthis\backups\backup-20050504-081909-106.dll<--Delete this file
C:\Documents and Settings\Little Kahuna\Desktop\Dads security stuff\hijackthis\backups\backup-20050504-081909-438.dll<--Delete this file
C:\Documents and Settings\Little Kahuna\Desktop\Dads security stuff\hijackthis\backups\backup-20050504-081910-161.dll<--Delete this file
(and any other files with the same name that end in .dll, .exe or .dat, you may find them right next to each other, example - appsw.exe, appsw.dll, appsw.dat)
Exit Explorer

Clean out temporary and TIF files. Go to Start > Run and type in the box: cleanmgr. Let it scan your system for files to remove. Make sure all are checked and then press *ok* to remove:

Reboot as normal.

Please run the following free, online virus scans.
http://www.pandasoft...n_principal.htm
http://housecall.tre.../start_corp.asp
Please post the logs From Panda virus scan and HJT.log we will need them to remove previous infections that have left files on your system.

Kc :tazz:
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#20
dhfifield

dhfifield

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I am posting this from my son's computer - the one we have been working on for the last week and a half.

I am very happy to report that the original problem appears to have been resolved. The Explorer functions now work normally - yeaaa.

I am not sure what actually fixed it. Perhaps it was one of the lines in the KillBox routines yesterday, or perhaps one of the repeated runs of ewido, adaware, spybot, etc. All I know is that it is working now.

My son has promised to practice safer computing. I am fairly sceptical, but we will see.

The one problem that remains is one that someone here might be able to help with but it falls outside the realm of malware (I think) and that is the "locking" of my son's "profile folder" under Documents and Settings. When I cllck "properties" for his folder, and select the "sharing" tab, I see that it is set to "Private" but is greyed out and unchangeable. Somewhere there is a setting or a switch that I must find to "ungrey" the check box so I can clear it.

Once again, I sincerely appreciate all the individuals and group effort that went into helping me solve the Explorer problem. You are a great resouce to the community.

Douglas
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#21
Guest_thatman_*

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Hi dhfifield

If your son's profile is grayed out he may have password protected his account.
Reboot into safemode as administrator and change the profile from there.

If you are not able to change the account then you will need him to give you his password.

Congratulations! Your system is CLEAN ;)

Download the Microsoft Antispyware Free

ewido Trojan’s removal tool free

SpyBot Search & Destroy v1.3

Winpatrol Free

Ad-Aware SE Personal Edition Free

Turn of system restore
Disabling or enabling Windows XP System Restore

Defrag your hard drive. Turn system restore back on and create a new restore point.

Tony Klien: So how did I get infected in the first place

How do you prevent spyware from being installed again? We strongly recommend installing SpywareBlaster (it's free for personal use). Click Here
QUOTE
Prevent the installation of ActiveX-based spyware, adware, browser hijackers, dialers, and other potentially unwanted pests.
Block spyware/tracking cookies in Internet Explorer and Mozilla/Firefox.
Restrict the actions of potentially dangerous sites in Internet Explorer.
Consumes no system resources.

Download, run, check for updates, download updates, select all, protect against checked. All done. Check for updates every couple of weeks. If you have any errors running the program like a missing file see the link at the bottom of the javacool page.

It's also very important to keep your system up to date to avoid unnecessary security risks. Click Here to make sure that you have the latest patches for Windows.

These next two steps are optional, but will provide the greatest protection.
1. Use ANY browser besides Internet Explorer, almost every exploit is crafted to take advantage of an IE weakness. We usually recommend FireFox.
http://www.mozilla.o...oducts/firefox/
2. Install Sun's Java. It's much more secure than Microsoft's Java Virtual Machine .
You can download Sun's newer JVM for Windows at http://java.sun.com/getjava/index.html.
http://www.java.com/...load/manual.jsp Windows (Offline Installation)

After doing all these, your system will be thoroughly protected from future threats.
Kc :tazz:
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#22
dhfifield

dhfifield

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Kc,

No password is asked for when selecting my son's profile, so I don't think that is the problem.

Also, when booting up in Safe Mode, the "privacy" checkbox is not part of the properties dialog so I cannot reset it from there.

I am still searching for the answer to this last bit of the puzzle.

As to your other suggestions, I have tried in vain (so far) to get my son to use Mozilla products for a browser and mail client over Microsoft offerings, but he stubbornly refuses. This is a combination of wanting to use the familiar and activly resisting the suggestions of the father. I could win by brute strength if I chose, but I am afraid that I would loose the larger battle of trying to rear a young man who will learn to make good choices on his own. It is not an easy thing.

Douglas
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#23
Guest_thatman_*

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Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :tazz:

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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