Hi 5th Letter
and welcome to Geeks to Go!
I apologize for the delay --- we have all been very busy. Having said that, let us begin troubleshooting.
Can I please verify that you are currently using Windows XP with Service Pack 2 installed?
Also, I would like to attempt to "narrow down" the possible reasons for what is happening.
Please follow these directions for me and reply with your findings/results.
(1) On your Desktop
, right click
in any open space, and select Properties
from the drop down menu.
(2) The Display Properties
window will now open
(3) Left click
on the Screen Saver
tab, located at the top of the window
(4) Underneath the type of screen saver being used, look where it says Wait:
(5) What number is being displayed here? Please include the number in your reply to me.
(6) In order to help narrow down possible resolutions to your issue, we need to deactivate the screen saver. You can do this by...
(7) Above the Wait:
box, you will see a drop down menu of available screen savers to choose from. Left click
on that drop down menu and select (None)
(8) Once (None)
is selected, please left click
on the Apply
button, and then on the OK
button, located at the bottom of the window.
Your final step is to wait. Now that we have deactivated the screen saver, I want to know if the issue continues to take place. Let the computer sit for a while and see what happens.
Keep in touch, and let me know if you have any questions.