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AVG/IE/reboot problems after Viruses cleaned


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#1
Kelvin - user in need

Kelvin - user in need

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Problems started when AVG Free 8.0 found Downloader.Generic3.SZP and Generic12.LHS. I used AVG to remove them.

My AVG scan that night found 18 infections (multiples of several):
SHeur2.CRJ
SHeur2.HK
SHeur.CRBJ
Vundo.AV
Generic12.LHS
IUpd721 (reference to)

AVG cleaned them, but said 2 instaces of Vundo.AV (in lsass.exe and hlJDwTLD.dll) would be fixed on the next reboot. My next reboot failed. Tried to restore to recovery point, but that failed (nothing happened when I clicked on Next to do the restore). Eventually was able to run HijackThis (with a friend's help) and clean up enough things that my reboots now work (at least most of the time). Eventually ran Vundo Fix and VirtumundoBegoneand at that point AVG scans (when they worked) showed no issues.

It appears that there's still leftover issues because of the following:
  • IE (7.0) gets "cannot display the webpage" at many websites, especially those for AntiVirus/AntiSpyware, including AVG, Kaspersky, GeeksToGo, etc (I'm running this on another computer)
  • AVG Update fails with either "Update Manager: control file is missing" or "Connection failed"
  • Running an AVG scan gets Avgwdsvc.exe encountered a problem. Sometimes the scan continues, sometimes it doesn't.
  • Ad-Aware updates fail with "No Connection to Download Server"
  • Google Results page shows larger font than it used to.
  • Clicking on Google Result link often goes to a completely different page.
  • I've gotten "Windows Explorer has encounted a problem (then shuts down)" a couple of times.
  • Reboots hang 50-70% of the time
  • Installing some AntiVirus programs fail (e.g. mbam-setup.exe, HJTInstall.exe)

I followed your directions as much as I could (ATFCleaner, SysRestore, ERUNT, etc).
I wasn't sure what you meant by Startup Manager. I did use Windows Defender to disable some startup programs. If needed I can reenable them and rerun HijackThis, or list them. Just let me know.
I couldn't install Malwarebyte's Anti-Malware. When I ran mbam-setup.exe no UI window appeared. I checked the Task Manager and it was still there using 0% of the CPU. Eventually it disappeared.
The same thing happened when I tried to run HJTInstall.exe, so I downloaded HijackThis.exe directly.
I use AVG for AntiVirus and also run Ad-Aware manually once a week to cleanup other spyware. As mentioned above, I haven't gotten an AVG update for several days, and the last few days the AVG nightly scan has stopped without scanning any items. The last full scan that worked found nothing, but I was still having the problems above.
I am running XP with SP2 and all subsequent patches. I have not installed SP3 yet (because my work has not approved it). Let me know if I need to install it now to assist with fixing these issues.
I rebooted after all of these steps, but the problems continued.
Here is my HijackThis log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:14:44 PM, on 11/29/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\COMPAQ\Compaq Advisor\bin\compaq-rba.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\SAgent4.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe
C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe
C:\Compaq\EAKDRV\EAUSBKBD.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Program Files\Palm\Hotsync.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Compaq\Easy Access Button Support\CPQEADM.EXE
C:\PROGRA~1\Compaq\EASYAC~1\BttnServ.exe
C:\My Temp\HiJackThis.exe
C:\WINDOWS\system32\SearchProtocolHost.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157
N3 - Netscape 7: # Mozilla User Preferences

/* Do not edit this file.
*
* If you make changes to this file while the browser is running,
* the changes will be overwritten when the browser exits.
*
* To make a manual change to preferences, you can visit the URL about:config
* For more information, see http://www.mozilla.o...zing.html#prefs
*/

user_pref("__000.aim.general.im.enterCR", false);
user_pref("__000.aim.general.im.tabKey", false);
user_pref("__000.aim.general.im.timeStamp", false);
user_pref("__sys.aim.filexfer.location", "");
user_pref("__sys.aim.general.im.enterCR", false);
user_pref("__sys.aim.general.im.smilies", false);
user_pref("__sys.aim.general.im.tabKey", false);
user_pref("__sys.aim.general.im.timeStamp", false);
user_pref("__sys.aim.general.snsautosignon", false);
user_pref("__sys.aim.general.today", false);
user_pref("aim.session.firsttime", false);
user_pref("browser.activation.checkedNNFlag", true);
user_pref("browser.bookmarks.added_static_root", true);
user_pref("
N3 - Netscape 7: # Mozilla User Preferences

/* Do not edit this file.
*
* If you make changes to this file while the browser is running,
* the changes will be overwritten when the browser exits.
*
* To make a manual change to preferences, you can visit the URL about:config
* For more information, see http://www.mozilla.o...zing.html#prefs
*/

user_pref("__000.aim.general.im.enterCR", false);
user_pref("__000.aim.general.im.tabKey", false);
user_pref("__000.aim.general.im.timeStamp", false);
user_pref("__sys.aim.filexfer.location", "");
user_pref("__sys.aim.general.im.enterCR", false);
user_pref("__sys.aim.general.im.smilies", false);
user_pref("__sys.aim.general.im.tabKey", false);
user_pref("__sys.aim.general.im.timeStamp", false);
user_pref("__sys.aim.general.snsautosignon", false);
user_pref("__sys.aim.general.today", false);
user_pref("aim.session.firsttime", false);
user_pref("browser.activation.checkedNNFlag", true);
user_pref("browser.bookmarks.added_static_root", true);
user_pref("
O2 - BHO: (no name) - {001CB64B-74E4-45A9-B897-9F1D9A2EE901} - C:\WINDOWS\system32\mlJDwTLD.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.4472\swg.dll
O2 - BHO: PDFCreator Toolbar Helper - {C451C08A-EC37-45DF-AAAD-18B51AB5E837} - C:\Program Files\PDFCreator Toolbar\v3.3.0.1\PDFCreator_Toolbar.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O3 - Toolbar: PDFCreator Toolbar - {31CF9EBE-5755-4A1D-AC25-2834D952D9B4} - C:\Program Files\PDFCreator Toolbar\v3.3.0.1\PDFCreator_Toolbar.dll (file missing)
O4 - HKLM\..\Run: [CPQEASYACC] C:\Program Files\COMPAQ\Easy Access Button Support\StartEAK.exe
O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"
O4 - HKLM\..\Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPClient.exe" -l
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\Verizon Online\Visual IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Startup: Internet Explorer.lnk = ?
O4 - Startup: ToDo List.lnk = C:\Documents and Settings\Kelvin Romrell\My Documents\ToDo List.doc
O4 - Startup: Windows Explorer.lnk = C:\WINDOWS\explorer.exe
O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Palm\Hotsync.exe
O4 - Global Startup: Windows Media Player.lnk = C:\Program Files\Windows Media Player\wmplayer.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Control Pad - {28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\Verizon Online Control Pad\VerizonControlPad.Exe
O9 - Extra 'Tools' menuitem: Control Pad - {28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\Verizon Online Control Pad\VerizonControlPad.Exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O14 - IERESET.INF: START_PAGE_URL=http://store.presario.net/scripts/redirectors/presario/storeredir2.dll?s=consumerfav&c=2c02&lc=0409
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - https://activatemyfi...IOS/tgctlcm.cab
O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnote...ad/mnviewer.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....k/?linkid=39204
O16 - DPF: {352797A0-EFD0-4FA6-B229-145120EA4B8A} (Walt Disney Internet Group Hardware Control) - https://disneyblast....wareControl.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www2.snapfish...fishActivia.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace....ploader1006.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://bl118fd.blu11...es/MsnPUpld.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.micros...b?1134239353984
O16 - DPF: {74C861A1-D548-4916-BC8A-FDE92EDFF62C} - http://mediaplayer.w...ler/install.cab
O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - http://a.download.to...0.19/ttinst.cab
O16 - DPF: {CAFECAFE-0013-0001-0022-ABCDEFABCDEF} (JInitiator 1.3.1.22) - http://esis6.nwpartn...iator/jinit.exe
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.m...ent/swflash.cab
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai...5/installer.exe
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcaf...352/mcfscan.cab
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = plaza.ds.adp.com
O17 - HKLM\System\CS4\Services\Tcpip\Parameters: SearchList = plaza.ds.adp.com
O17 - HKLM\System\CS5\Services\Tcpip\Parameters: SearchList = plaza.ds.adp.com
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = plaza.ds.adp.com
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Compaq Advisor (Compaq_RBA) - NeoPlanet - C:\Program Files\COMPAQ\Compaq Advisor\bin\compaq-rba.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Unknown owner - C:\WINDOWS\system32\drivers\KodakCCS.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: Epson Printer Status Agent4 (StatusAgent4) - SEIKO EPSON CORPORATION - C:\WINDOWS\system32\SAgent4.exe

--
End of file - 11635 bytes

Thanks!!!
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