[middlecrofter]

can someone help me i have 2 sony drives a DVD RW DW-G120A and DVD-ROM DDU1615 and i had a virus ,i cleaned up the virus but both my drives wont start. In device manager it comes up with "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)" and i have tried locating a driver to no avail can anyone help me with this problem?

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Hello middlecrofter...

Click Start, then Run, type regedit and click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

In the right pane, are UpperFilters and/or LowerFilters listed?

wannabe1

[wannabe1]

Hello middlecrofter...

Click Start, then Run, type regedit and click "Ok"

In the left pane, expand (click +) HKEY_LOCAL_MACHINE, then SYSTEM, then CurrentControlSet, then Control, then Class, and click on {4D36E965-E325-11CE-BFC1-08002BE10318}

In the right pane, are UpperFilters and/or LowerFilters listed?

wannabe1

[middlecrofter]

yes there is listings in they are lower filters Type REG_ MULTI_ SZ
Data afc pxhelp20 cdr4_xp pfc

lower filters.bak
Type REG_MULTI_SZ pxhelp20

upperfilters
Type REG_MULTO_SZ
cdralw2k pwd_2k GEARAspiWDM

[wannabe1]

In the left pane, right click on {4D36E965-E325-11CE-BFC1-08002BE10318} and choose "Export". Name this file oldfilters and save it to your desktop.
In the right pane, right click on LowerFilters and choose "Delete"...accept the change. Right click on UpperFilters and choose "Delete"...accept the change.

Close Registry Editor and reboot.

Are your drives shown and working after the reboot?

[middlecrofter]

they are working fine now thank you very much it has been driving me insane

Cheers a very grateful
Phil

[wannabe1]

Great!

You can delete the file (oldfilters) that you saved to the desktop...it's no longer needed.