My problem started about 3 weeks ago when a web site I visited told me I had the Trojan/Rustok_N. I tried to remove the problem using Spybot Search & Destroy and MalwareBytes Anti-Malware Free. I thought I got rid of it then I got Zlob.DNSchanger.
Every time I do a scan using Spybot S&D it finds Zlob.DNSchanger. I remove it and it comes back. MBAM finds several things (6) also and when I try to remove the selected items, it requires a reboot for the removal to finish. Upon removal, Zlob comes back. This thing is preventing my Mcafee from updating. It prevents windows from updating and it makes browsing very difficult. (due to re-directing) I'm sure it is making my personal information volnerable.
I have followed the instructions you have provided. You'll notice I have tried a few other things as well....like Smitfraudfix and UnHackMe among others. I hope I haven't complicated the issue too much. But, at this point I really believe I need the help of an expert to rid me of this problem. I would really appreciate some help with this. Thanks in advance!
I will post my logs here:
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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:19:02 AM, on 12/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\flexlm\i486_nt\obj\lmgrd.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\flexlm\i486_nt\obj\lmgrd.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VirusScan\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\pctspk.exe
C:\Program Files\Apoint\Apntex.exe
C:\Program Files\UnHackMe\hackmon.exe
C:\Program Files\Microsoft IntelliPoint\dpupdchk.exe
C:\PROGRA~1\McAfee\VirusScan\mcsysmon.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\flexlm\i486_nt\obj\ptc_d.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\virusscan\scriptsn.dll
O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [Adobe_ID0EYTHM] C:\PROGRA~1\COMMON~1\Adobe\ADOBEV~1\Server\bin\VERSIO~2.EXE
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\DOCUME~1\krb\LOCALS~1\Temp\SSUPDATE.EXE Software\SUPERAntiSpyware.com\SUPERAntiSpyware
O4 - HKCU\..\Run: [UnHackMe Monitor] C:\Program Files\UnHackMe\hackmon.exe
O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O16 - DPF: {1ED48504-8834-11D5-AC75-0008C73FD642} - file://C:\Program Files\proeWildfire 3.0\i486_nt\obj\pvx_install.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O23 - Service: Adobe Version Cue CS3 - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\Adobe Version Cue CS3\Server\bin\VersionCueCS3.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Unknown owner - C:\Program Files\Bonjour\mDNSResponder.exe (file missing)
O23 - Service: FLEXlm server for PTC - Macrovision Corporation - C:\Program Files\flexlm\i486_nt\obj\lmgrd.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VirusScan\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VirusScan\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VirusScan\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe
--
End of file - 7729 bytes
_________________________
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Uninstall log from Hijackthis
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
2007 Microsoft Office Suite Service Pack 1 (SP1)
7-Zip 4.57
Add or Remove Adobe Creative Suite 3 Design Premium
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe BridgeTalk Plugin CS3
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Color - Photoshop Specific
Adobe Color Common Settings
Adobe Color Common Settings
Adobe Color EU Extra Settings
Adobe Color JA Extra Settings
Adobe Color NA Recommended Settings
Adobe Creative Suite 3 Design Premium
Adobe Default Language CS3
Adobe Device Central CS3
Adobe Dreamweaver CS3
Adobe ExtendScript Toolkit 2
Adobe ExtendScript Toolkit 2
Adobe Extension Manager CS3
Adobe Flash CS3
Adobe Flash Player 10 ActiveX
Adobe Flash Player 9 Plugin
Adobe Flash Video Encoder
Adobe Fonts All
Adobe Help Viewer CS3
Adobe Illustrator CS3
Adobe InDesign CS3
Adobe InDesign CS3 Icon Handler
Adobe Linguistics CS3
Adobe MotionPicture Color Files
Adobe PDF Library Files
Adobe Photoshop CS3
Adobe Premiere Pro CS3
Adobe Premiere Pro CS3
Adobe Premiere Pro CS3 Functional Content
Adobe Premiere Pro CS3 Third Party Content
Adobe Reader 8.1.3
Adobe Setup
Adobe Setup
Adobe Setup
Adobe Setup
Adobe SING CS3
Adobe Stock Photos CS3
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe Version Cue CS3 Server {ko_KR}
Adobe WAS CS3
Adobe WinSoft Linguistics Plugin
Adobe XMP DVA Panels CS3
Adobe XMP Panels CS3
Advanced WindowsCare Personal
Ahead Nero Burning ROM
AHV content for Acrobat and Flash
ALPS Touch Pad Driver
ATI - Software Uninstall Utility
ATI Control Panel
ATI Display Driver
Auto Gordian Knot 2.45
AviSynth 2.5
BitPim 1.0.6
Broadcom Driver Installer
Bulk Rename Utility 2, 7, 0, 4
C-Major Audio
Dell ResourceCD
Dell TrueMobile 1400 Internal Dual-band WLAN Card
DreamStation DXi2
ERUNT 1.1j
Free Studio version 4.1
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Java 6 Update 10
LG USB Modem driver
Malwarebytes' Anti-Malware
Maxthon Browser (remove only)
McAfee SecurityCenter
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
MSXML 6.0 Parser (KB933579)
PCTEL 2304WT V.92 MDC Modem Drivers
PDF Settings
PhotoScape
Pro/ENGINEER Release Wildfire 3.0 Datecode M020
PTC License Server Release Wildfire 3.0 Datecode M020
RoadRunner
Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB958439)
Security Update for Microsoft Office Excel 2007 (KB958437)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB951338)
Security Update for Microsoft Office Publisher 2007 (KB950114)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB956828)
Security Update for Microsoft Office Word 2007 (KB956358)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
SigmaTel AC97 Audio Drivers
SONAR 6.2.1 Producer Edition
Sony Sound Forge 7.0
Spybot - Search & Destroy
SUPERAntiSpyware Free Edition
T-RackS 24 v2.0.1
UnHackMe 4.80 release
Update for Microsoft Office Outlook 2007 (KB952142)
Update for Office 2007 (KB946691)
Update for Outlook 2007 Junk Email Filter (kb958619)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
VZAccess Manager
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3
XviD MPEG4 Video Codec (remove only)
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Malwarebytes' Anti-Malware 1.31
Database version: 1491
Windows 5.1.2600 Service Pack 3
12/12/2008 6:45:55 AM
mbam-log-2008-12-12 (06-44-59).txt
Scan type: Full Scan (C:\|)
Objects scanned: 216439
Time elapsed: 1 hour(s), 43 minute(s), 55 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
(No malicious items detected)
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.15 85.255.112.156 1.2.3.4 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{b9bc79cf-7259-4946-9282-6cb294448aa4}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.112.15 85.255.112.156 1.2.3.4 -> No action taken.
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)
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