Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Help Wont start up! Blank screen

  • Please log in to reply

bonnie blu

bonnie blu

    New Member

  • Member
  • Pip
  • 2 posts
My computer froze today so the only thing to do was to restart in which i did thinking everything would be normal when it turned back on. But when it went to load it kept restarting not getting any further then the ASUS screen, I've tried to enter most safe modes in which it will accept and attempt to load but not going further then the blue vista background and a mouse pointer. I'm pretty fresh when it comes to computers. But I've used this site to fix problems in the past and now its just a little to hard for me to handle. I'm begging that someone will no whats going on here.
Its an Asus Laptop, intel core 2 duo, 200gig in a c & d drive. 2 g of ram. Anything else I'll do my best to let you know.
I'm assuming its something to do with the manufacturing and not a virus as its been working fine. But assumption is the mother of all stuff ups.... I've so many photos and music I don't want to lose!

Please help me guys.

I think I'm gonna have a cry soon. LoL. :)

This error message came up once, but not when the problem first occurred:

Technical information:
STOP: 0x000000D1, (0x4f444647,0x00000002,0x00000001,0x89E98489)

Thanks for taking the time to read this!
Bonnie Blu
  • 0




    Malware Expert

  • Expert
  • 994 posts
  • MVP
Unplug any USB devices, then try to start your computer.
  • 0



    motto - Just get-er-done

  • Technician
  • 4,345 posts
Most likely you have had a corruption of your hard drive. Since it cannot even get to the boot screen theres is really only one thing you can try to save your data. Use a laptop adapter or a external enclosure to see if you can hook up the HD to desktop computer to save any data you can off it. You probably will not be able to save any data but it's worth the effort.

After trying to save any data, the first thing i would try is a repair install.


If the repair install does not work, you may need to wipe the drive, reformat and reinstall windows.


You will need to go to the laptop makers website to download drivers for the hardware in the laptop.

If you cannot do a clean install then most likely your hard drive has gone bad and will need replacing.

  • 0

bonnie blu

bonnie blu

    New Member

  • Topic Starter
  • Member
  • Pip
  • 2 posts
Thanks for you help guys! Much appreciated, after I left if running on the blank screen awhile it came up with a recovery option and pretty much said asus wasn't liable for any data loss and that it was gonna reformat my computer. In which it did, I've still got around 30gig of music on the bright side but yeah all pictures etc are gone. After you mentioned the usb idea, I realised I had plugged in a usb for an old printer when it crashed so it could be that. Or the hard drive. As its still on warranty I'm going to take it in to get repaired. As I dont want to continue using it with the thought that it could have the same problem again. Bit depressing!
Thanks again though!


  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP