[realsaz]

Hi,

Any help on this will be much appreciated...

Our computer system started having a problem where by it just kept restarting continuously. It was suggested to me that i should expand the Kernel32.dll file. When i did this i must have used one of our other computers XP discs and this is where the new probem started.

The computer gets to the windows startup screen and then goes to a blue screen and displays the follwing message:

STOP: c0000139 {Entry Point not Found} The proceedure entry RtlencodePointer could not be located in the dynamic link library ntdll.dll

Since getting this error i cant get the computer to start in safe mode or get to the dos command.

Any suggestions? Sarah

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you need to run sfc /scannow...
if you don't have a xp cd you will have to borrow one from a friend or coworker...
it has to be the same flavor of xp you have installed...IE: if you have xp pro...the one you borrow has to be xp pro

How to use sfc...
NOTE the single space between sfc and /

To do this click on start...run...then type in...sfc /scannow


This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem.

The main reason for using this utility is when you suspect there may be a problem with a Windows XP system file.

Perhaps you get a dialog box appear informing you of a problem with a .dll file, or your program will just not load! It is therefore worth checking to see if there are any corrupt system files using scannow sfc.

[happyrock]

you need to run sfc /scannow...
if you don't have a xp cd you will have to borrow one from a friend or coworker...
it has to be the same flavor of xp you have installed...IE: if you have xp pro...the one you borrow has to be xp pro

How to use sfc...
NOTE the single space between sfc and /

To do this click on start...run...then type in...sfc /scannow


This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem.

The main reason for using this utility is when you suspect there may be a problem with a Windows XP system file.

Perhaps you get a dialog box appear informing you of a problem with a .dll file, or your program will just not load! It is therefore worth checking to see if there are any corrupt system files using scannow sfc.