As time went on I started noticing other things not functioning properly. For example the system restore would not restore fully any more and my camera was no longer recognized as being attached.
I contacted them again and they told me to format the comp. When I tried that I kept getting errors. I eventually got the format and restore to factory settings to go. However it was not smooth, I got a few pop up messages during the process. As far as I can remember I think they were referring to 3 different programs. At the time I assumed it had something to do with limited time usage agreements, they were all programs that I had long since removed prior to the format.
Ok so now the laptop is (supposedly) back to its factory defaults, however its very sluggish and then some. When browsing over the internet every so often it hangs up and it only starts functioning again after a restart. Overall programs are not running smoothly. And when I shutdown or try to restart it takes forever and a day just to logout and shutdown. I have removed or stopped from running most of the superfluous programs. The start up has been cleaned out. And all updates have been performed through the Sony website and Microsoft.
I also have since been in the system restore options and that area is functioning better now.
So I am not really sure as to what step I should take next.
Help would be much appreciated.