thanks for your time...
I dont know if I am supposed to only ask one question at a time, if that is the case, I most want to get rid of the toolbar mentioned in number 3 below.
I have spent 2 days cleaning a 16 year old's computer. I have run in safe mode as well as under her id every malware, trojan, and spyware tool out there. I eliminated 35 processes and the machine runs much faster but i have a few items I cant resolve.
1. when running Symantec Security Check it tells me to get rid of:
c:\windows\system32\dncqcoo.exe, dknqn.dll, iprln.exe, sipbpgg.dll and
c:\docs and setting\all users\start menu\programs\startup\rkdc.exe
Even though I set machine to show file extensions, and hidden files and system files, I still cannot find these 4 files.
2.When I run CCleaner I see under the Start programs tab the following:
Key=HKLM:Run, Program = KavSvc, File=c:\windows\system32\iprlrn.exe
Should I delete this?
And under the Startup Programs are the following:
Fonesync, IE HOST R3, Indexing Function, Learn2Player (Uninstall Only), SBMOS, Search OS, TP HTTP, and Win-dh.
Do I remove any of these?
3.At the bottom of the desktop when I open IE I get a toolbar but only under her id. When I right click it and click properties it shows:
Address=http://lop.com/passthrough/newpass.html
This toolbar does not appear under the other 2 ID's on the machine.
the following is the log file from hijack this 1.99.1:
Logfile of HijackThis v1.99.1
Scan saved at 3:01:15 PM, on 5/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\brss01a.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Nhksrv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\SYSTEM32\Brmfrmps.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\rkdc.exe
c:\progra~1\intern~1\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\Jennifer\LOCALS~1\Temp\Temporary Directory 3 for hijackthis1.99.1.zip\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer,(Default) = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.wuvlpwpyh...wCekfsqBn1y.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = www.google.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = www.google.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = www.google.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = www.google.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = www.google.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://shell.windows...????
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKCU\..\Run: [Book jump] C:\DOCUME~1\Jennifer\APPLIC~1\DEAFBI~1\playplatform.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.syma...bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1115133746018
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\SYSTEM32\Brmfrmps.exe" -service (file missing)
O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\System32\brsvc01a.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: Netropa NHK Server (Nhksrv) - Unknown owner - C:\WINDOWS\Nhksrv.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: System Startup Service (SvcProc) - Unknown owner - C:\WINDOWS\svcproc.exe (file missing)
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
Thank you in advance for any help you can offer,
Gary...
Edited by firstphantom, 05 May 2005 - 08:02 PM.
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