I am working on a friends laptop (Vaio PCG-7M1L). Just last week I got it from him infested with malware and viruses. I cleaned it up, performed all of the updates and updated windows to Sp3 (from sp1). Everything was working fine, and last week he said that the USB ports stopped working. He had someone else try to fix it because i was on vacation. They got on with Microsoft who used remote desktop who had him downgrade it to SP2 and attempted to load new drivers from the .inf file. After that the computer wouldn't start at all, it is getting a blue screen error, but it is restarting too fast for me to get the error code. He tried doing a windows repair from the xp disc but says it didn't work.
Now, I'm looking at the computer now and when i try to do a windows repair it is getting to the point of "setup is starting windows" and i get the error below
Stop: 0x0000006f (0xC0000020, 0x00000000, 0x00000000, 0x00000000)
I have gone into the BIOS and tried to disable the cd-rom, and to keep the computer from automatically restarting so i could at least get the error code, but it is PhoenixBIOS and I'm not having any luck.
There is a second partition on the HD that loads up to the login screen just fine with no errors, and I am pretty much at a loss of what to do, any help would be appreciated.
I was able to get it to stop automatically restarting, see below for the error code when starting up XP normally.
STOP:0X0000007B (0xF79E3528, 0xC0000034, 0x00000000, 0x00000000)
Edited by Josh Hua, 05 January 2009 - 03:10 PM.