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Serious Error, BCCode: , Everything is gone.


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#1
Nelson33

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Hi,
I am new to this forum and I only have very basic computer skills so please be patient with me. My computer has given me a Blue Screen Error, but I can still operate in windows. At the beginning of a restart I am told that it "Cannot load/find local profile" so anything I do will not be saved if the computer shuts down or restarts again. If I try to log on as a different user (my admin user), it already shows me as that user and changes nothing.
All of the desktop shortcuts I have created for files are gone, as are all of those files. I tried to use the system restore but it shows nothing before the 2nd of January '09, but I know I had many restore points prior to that. The error signature I am given looks like this:

BCCode: 1000000a BCP1: 0000001c BCP2: 00000002 BCP3: 00000001 BCP4: 805257A1 OSVer: 5_1_2600 SP: 3_0 Product:256_1

Error Report Contents:

C:\DOCUME~1\Tempe1.001\Locals~1\Temp\WERa253.dir00\Mini120708-01.dmp
C:\DOCUME~1\TEMPE1.001\Locals~1\Temp\WERa253.dir00\sysdata.xml

I don't remember adding any software or other programs to my computer before this problem. A bad symptom before this catastrophy was my computer would shut down on its own quite a few times, then restart.

Any suggestions that could help restore my computer so that I would have all of my files would be preferable, but any help is appreciated.

Thank you
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#2
Broni

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Download, and install WhoCrashed: http://www.resplende...rashedSetup.exe
Open it, click Analyze button.
WhoCrashed will create report.
Copy, and paste it into your next reply.
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#3
Nelson33

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Here is the analysis report, I had no idea it had crashed that many times. Beware, this is a long paste. :)




Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


On Fri 1/2/2009 12:54:04 AM your computer crashed
This was likely caused by the following module: mfehidk.sys
Bugcheck code: 0x7A (0x2, 0xC0000005, 0x83F201E0, 0x60000)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\WINDOWS\system32\drivers\mfehidk.sys
product: SYSCORE.14.0.0.291.x86
company: McAfee, Inc.
description: Host Intrusion Detection Link Driver



On Sun 12/14/2008 7:12:59 PM your computer crashed
This was likely caused by the following module: mfehidk.sys
Bugcheck code: 0x7A (0x2, 0xC0000005, 0x86C96020, 0x60000)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\WINDOWS\system32\drivers\mfehidk.sys
product: SYSCORE.14.0.0.291.x86
company: McAfee, Inc.
description: Host Intrusion Detection Link Driver



On Mon 12/8/2008 5:35:35 AM your computer crashed
This was likely caused by the following module: mfehidk.sys
Bugcheck code: 0x1000000A (0x1C, 0x2, 0x1, 0x805257A1)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\mfehidk.sys
product: SYSCORE.14.0.0.291.x86
company: McAfee, Inc.
description: Host Intrusion Detection Link Driver



On Fri 12/5/2008 11:45:00 PM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x1A (0x4128B, 0x7DF201, 0x1000000, 0xC0883000)
Error: MEMORY_MANAGEMENT
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft« Windows« Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Fri 11/28/2008 1:43:36 AM your computer crashed
This was likely caused by the following module: mfehidk.sys
Bugcheck code: 0x1000008E (0xC0000005, 0x2, 0xA4900B14, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\drivers\mfehidk.sys
product: SYSCORE.14.0.0.291.x86
company: McAfee, Inc.
description: Host Intrusion Detection Link Driver



On Mon 11/17/2008 1:11:41 AM your computer crashed
This was likely caused by the following module: mfehidk.sys
Bugcheck code: 0x1000008E (0xC0000005, 0x2, 0xA60DEB14, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\drivers\mfehidk.sys
product: SYSCORE.14.0.0.291.x86
company: McAfee, Inc.
description: Host Intrusion Detection Link Driver



On Sun 11/16/2008 2:26:20 PM your computer crashed
This was likely caused by the following module: mfehidk.sys
Bugcheck code: 0x7A (0x2, 0xC0000005, 0x83F96020, 0x60000)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\WINDOWS\system32\drivers\mfehidk.sys
product: SYSCORE.14.0.0.291.x86
company: McAfee, Inc.
description: Host Intrusion Detection Link Driver



On Wed 11/12/2008 6:40:56 PM your computer crashed
This was likely caused by the following module: mfehidk.sys
Bugcheck code: 0x1000008E (0xC0000005, 0x2, 0xA476BB14, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\drivers\mfehidk.sys
product: SYSCORE.14.0.0.291.x86
company: McAfee, Inc.
description: Host Intrusion Detection Link Driver



On Tue 11/11/2008 1:32:53 PM your computer crashed
This was likely caused by the following module: mfehidk.sys
Bugcheck code: 0x1000008E (0xC0000005, 0x2, 0xA4F9CB14, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\drivers\mfehidk.sys
product: SYSCORE.14.0.0.291.x86
company: McAfee, Inc.
description: Host Intrusion Detection Link Driver



On Wed 10/29/2008 9:25:25 PM your computer crashed
This was likely caused by the following module: mfehidk.sys
Bugcheck code: 0x1000008E (0xC0000005, 0x80636F97, 0xA48C6B14, 0x0)
Error: KERNEL_MODE_EXCEPTION_NOT_HANDLED_M
file path: C:\WINDOWS\system32\drivers\mfehidk.sys
product: SYSCORE.14.0.0.291.x86
company: McAfee, Inc.
description: Host Intrusion Detection Link Driver



On Mon 10/27/2008 10:45:35 PM your computer crashed
This was likely caused by the following module: mfehidk.sys
Bugcheck code: 0x1000000A (0x1C, 0x2, 0x1, 0x80525791)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\mfehidk.sys
product: SYSCORE.14.0.0.291.x86
company: McAfee, Inc.
description: Host Intrusion Detection Link Driver



On Sat 9/27/2008 8:48:56 AM your computer crashed
This was likely caused by the following module: mfehidk.sys
Bugcheck code: 0x1000000A (0x1C, 0x2, 0x1, 0x80524A6D)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\mfehidk.sys
product: SYSCORE.14.0.0.291.x86
company: McAfee, Inc.
description: Host Intrusion Detection Link Driver



On Sun 6/8/2008 11:54:14 PM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x1A (0x4128B, 0x41DD201, 0x0, 0xC0883000)
Error: MEMORY_MANAGEMENT
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft« Windows« Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Thu 6/5/2008 11:44:32 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x4E (0x99, 0x859B, 0x0, 0x0)
Error: PFN_LIST_CORRUPT
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft« Windows« Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Sun 6/1/2008 1:49:49 PM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x4E (0x99, 0x21AA7, 0x0, 0x0)
Error: PFN_LIST_CORRUPT
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft« Windows« Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Sun 6/1/2008 2:23:21 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x10000050 (0xE45ED000, 0x0, 0x8063398B, 0x1)
Error: Unknown
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft« Windows« Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Wed 4/2/2008 3:12:42 PM your computer crashed
This was likely caused by the following module: mfehidk.sys
Bugcheck code: 0x1000000A (0x8848AA98, 0x2, 0x0, 0x8050E252)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\mfehidk.sys
product: SYSCORE.14.0.0.291.x86
company: McAfee, Inc.
description: Host Intrusion Detection Link Driver



On Sat 3/8/2008 8:37:52 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x1000000A (0x1C, 0x2, 0x1, 0x80524A6D)
Error: Unknown
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft« Windows« Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Fri 2/29/2008 4:25:24 AM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x1000000A (0x1C, 0x2, 0x1, 0x80524A6D)
Error: Unknown
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft« Windows« Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Wed 2/13/2008 6:03:06 PM your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x1000000A (0xC0012F78, 0x2, 0x0, 0x80510C42)
Error: Unknown
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft« Windows« Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Tue 11/6/2007 1:36:24 PM your computer crashed
This was likely caused by the following module: symevent.sys
Bugcheck code: 0x1000000A (0x1C, 0x2, 0x1, 0x80524A6D)
Error: Unknown
This file could not be located on your computer, we suggest that you search on it with Google.
Click here to do a Google search on symevent.sys





On Thu 11/1/2007 2:05:49 AM your computer crashed
This was likely caused by the following module: cxfalcon.sys
Bugcheck code: 0x100000D1 (0x88A4C000, 0x2, 0x0, 0xF6ABDAF9)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\cxfalcon.sys
product: cxfalcon.sys
company: Conexant Systems, Inc.
description: Conexant Falcon Driver



On Mon 10/29/2007 11:28:49 PM your computer crashed
This was likely caused by the following module: cxfalcon.sys
Bugcheck code: 0x100000D1 (0x866CC000, 0x2, 0x0, 0xF714AAF9)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\cxfalcon.sys
product: cxfalcon.sys
company: Conexant Systems, Inc.
description: Conexant Falcon Driver



On Sat 10/27/2007 1:03:51 AM your computer crashed
This was likely caused by the following module: cxfalcon.sys
Bugcheck code: 0x100000D1 (0x869C5000, 0x2, 0x0, 0xF714AAF9)
Error: Unknown
file path: C:\WINDOWS\system32\drivers\cxfalcon.sys
product: cxfalcon.sys
company: Conexant Systems, Inc.
description: Conexant Falcon Driver




--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

24 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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#4
Broni

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Majority of the errors come from mfehidk.sys, which is McAfee file. Is McAfee your security program?
At the same time, I can see one error caused by symevent.sys, which is Norton file. Do you use two security programs, or is Norton some tool from the past?
Quiet a few errors come from ntoskrnl.exe, which is Windows system file, and we'll deal with after you answer my initial questions.
You have also few errors caused by cxfalcon.sys file, which is Conexant Falcon II TV tuner by Hauppage file. Do you have this card in your computer?
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#5
Nelson33

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McAfee is the security program that I have been using for the past year or so, and Norton was the program I used before that. The TV tuner Conexant Falcon is in PCI Slot 3(PCI bus 1, device 4, function 0), I don't know what that means. I have an HP Media Center computer that I used to record television programs at one point so I'm sure I have some kind of tuner in the computer.
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#6
Broni

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Start with running Norton Removal Tool: http://service1.syma...005033108162039
Do you still use that TV tuner card?
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#7
Nelson33

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Okay, done with the Norton removal.
No, I don't use the TV tuner card anymore.
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#8
Broni

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Go to Add\Remove, and see, if you have anything listed regarding Conexant Falcon II TV tuner by Hauppage.
If so, uninstall.
Check also Device Manager for the same thing. If found, uninstall.

I'd also completely uninstall, and reinstall McAfee (I'd suggest to dump it altogether, but I suppose, you paid for it - get rid of it, as soon, as it expires).
To uninstall McAfee, use this: http://majorgeeks.co...Tool_d5420.html

Another step...
Go Start>Run, type in:
sfc /scannow
Click OK.
Have Windows CD handy.
If System File Checker (sfc) will find any errors, it may ask you for the CD.
If sfc won't find any errors in Windows XP, it'll simply quit, without any message.
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#9
Nelson33

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Alright I can't uninstall the Conexant Falcon II TV tuner, whenever I do I need to restart and when the computer comes back up it is still there. (It wasn't in the Add/Remove area, only in device manager)

McAfee uninstalled and reinstalled no problem. It was free through my internet provider so I wouldn't care if I used something else.

When I do the sfc /scannow, I am told to insert the Windows XP Service Pack 3 disc, I don't have anything like that. When I bought the computer it already had Windows XP, and in September of '07 I had to take the thing to Geek Squad (don't get me started), and while looking in their notes they have a comment that "Windows is not on any part of HDD, will need restore."

What Now????
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#10
Broni

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Alright I can't uninstall the Conexant Falcon II TV tuner, whenever I do I need to restart and when the computer comes back up it is still there

That's normal, because Windows still detects the card being there. You might remove it altogether, or simply disable in Device Manager.

As for McAfee, since it's free, it caused the most of errors, and it's not really good protection for your computer, I propose, you totally uninstall it, and use these:
- Avast! free antivirus: http://filehippo.com...vast_antivirus/
- Avira free antivirus: http://www.free-av.c...load/index.html

- free PC Tools Firewall Plus: http://www.pctools.com/firewall/

- free Comodo Internet Security (firewall + AV): http://www.personalf...all.comodo.com/

If you decide to install Avast, or Avira, make sure, Windows firewall is turned on, or use PC Tools Firewall Plus.
If you decide to install Comodo, make sure, Windows firewall is turned off.

IMPORTANT! Make sure, you use only ONE antivirus, and ONE firewall.


Lack of Windows CD, most likely, is gonna a problem, but let's see how your computer will be doing after making the above changes.
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#11
Nelson33

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McAfee gone, Avast installed and running with Windows firewall.

When the computer restarted I did not have an error signature. Good news so far.
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#12
Broni

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Are you saying, the computer is back to normal?
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#13
Nelson33

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There is no error message but I still want to find a way to recover the files that appear to be gone. Also my earliest restore point is still
Jan. 2 '09.
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#14
Broni

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So, we have good news :)

What files are gone?

Also my earliest restore point is still Jan. 2 '09.

...and?
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#15
Nelson33

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All music files that were in itunes and various folders, pictures, etc. that I had on the desktop. Things that I would really like to have back.

As for the restore point, I just thought that was one of the ways to get my files back and my computer looking the same, although I'm sure
it will perform much better now.
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