[Boseguy]

Hello there... hope someone can help. I am working on a friends computer , i consider myself somewhat computer savvy and this has me stumped. After booting the system up everything is fine after about a minute the icons and start menu disappear but the wallpaper remain. I figure there must be a script or process starting up that is hiding the explorer but everything that i have tried(followed the malware steps) has not worked. When i go into task manager and type explorer.exe nothing happens, acts like it wants to start up then gone. I deleted all temp files, ran malware software with 11 problems that were removed and still have the same problem. It runs fine in Safe mode with networking. Any help that anyone can give would be GREATLY appreciated. My friend needs her computer back for school and we would rather not do a total format if at all possible. THANK YOU! BTW its a dell xps 210, Here is the log. THANKS AGAIN!



DO NOT edit a mods edit

Edited by Rorschach112, 17 January 2009 - 08:57 AM.
removed log

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[Teddie1]

removed dangerous advice

[Essexboy]

Hi it could be corruption of IE there is a com file that re-registers IE and your shell

To get your taskbar and start button back

Download fixshell.zip and extract the file to your desktop
Double click fixshell.com it may take a while and need a reboot
Let me know if your desktop returns


If that fails then do the following

Please follow all of the steps in this section of the Malware Forum. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in the Malware Forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum. Should you post in that forum please do not respond to your own topic. Our Malware Staff look for topics to help out in that have no responses. The Malware Forum is very busy with many more requests for help than we have volunteer helpers, so please be patient. If you have not had a response to a topic after 3 days then please go to the Waiting Room and read the pinned topic for instructions.