[paulcole]

Hi guys,

I have recently uninstalled microsoft office 2007 from my computer and re-installed microsoft office 2003

I want to use Outlook but keep getting the following error message

Any clues what it might be?

Have tried to un-install and re-install from disc but no joy

MICROSOFT OFFICE OUTLOOK

CANNOT START MICROSOFT OFFICE OUTLOOK. MAPI32.DLL IS CORRUPT OR THE WRONG VERSION THIS CAOULD HAVE BEEN CAUSED BY INSTALLING OTHER MESSAGING SOFTWARE. PLEASE REINSTALL OUTLOOK.

Paul

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Hi

Might be worth checking the file first before heading down other routes. There are two copies on my computer:

Version: 1.0.2536.0
Size: 112,128 bytes
Location: \%Windir%\system32

Version: 1.0.2536.0
Size: 137,816 bytes
Location: \%CommonProgramFiles%\system\msapi\1033

[Vino Rosso]

Hi

Might be worth checking the file first before heading down other routes. There are two copies on my computer:

Version: 1.0.2536.0
Size: 112,128 bytes
Location: \%Windir%\system32

Version: 1.0.2536.0
Size: 137,816 bytes
Location: \%CommonProgramFiles%\system\msapi\1033

[paulcole]

Can you help me to locate the above 2 files that you suggested I look in

Where do I find them please

Thanks

[Vino Rosso]

Hi

If you can't search for them, try the following:

1 - FileLook
Please download FileLook by jpshortstuff from one of these mirrors:
>Link 1<
>Link 2<

• Double-click FileLook.exe to run it. (For Vista, right-click on FileLook.exe and Run as Administrator)
• Ensure that the BBCode Ouput checkbox is checked.
• Copy the content of the following code box into the main textfield:
  
  

  MAPI32.DLL /s

• Click the FileLook button to start the scan.
• When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found at C:\FileLook.txt

[paulcole]

Hi,

Please see the log file that was created, since your last reply I have tried installing Office 2007 instead of 2003 to see if the problem resolved

The MAPI32.dll error does NOT appear but when Outllok 2007 opens and I try to go into tools account settings the following message appears

Microsoft Office Outlook
The following operation failed becauseof a registry or installation problem. restart outlook and try again if the problem persits, reinstall.

Really appreciate your time

[paulcole]

Sorry forgot to add the log file

FileLook.exe v2.0 by jpshortstuff
Log created at 23:44 on 22/01/2009
==================================
FileSearch - "MAPI32.DLL"

C:\Program Files\Common Files\System\MSMAPI\1033\MSMAPI32.DLL (49976 bytes - created on 27/10/2006 at 15:16, modified on 27/10/2006 at 15:16)
C:\Program Files\Microsoft Office\Office12\OLMAPI32.DLL (2954800 bytes - created on 09/05/2008 at 19:09, modified on 09/05/2008 at 19:09)
C:\Windows\Installer\$PatchCache$\Managed\00002119AC0000000000000000F01FEC\12.0.4518\OLMAPI32.DLL (2939704 bytes - created on 27/10/2006 at 15:16, modified on 27/10/2006 at 15:16)
C:\Windows\System32\mapi32.dll (66560 bytes - created on 02/11/2006 at 09:11, modified on 02/11/2006 at 09:46)
C:\Windows\System32\en-US\mapi32.dll.mui (61440 bytes - created on 02/11/2006 at 12:41, modified on 02/11/2006 at 12:41)
C:\Windows\winsxs\x86_microsoft-windows-mapi.resources_31bf3856ad364e35_6.0.6000.16386_en-us_28445e35ed4d196a\mapi32.dll.mui (61440 bytes - created on 02/11/2006 at 12:41, modified on 02/11/2006 at 12:41)
C:\Windows\winsxs\x86_microsoft-windows-mapi_31bf3856ad364e35_6.0.6000.16386_none_a9167f531cd49e51\mapi32.dll (66560 bytes - created on 02/11/2006 at 09:11, modified on 02/11/2006 at 09:46)

==============================

=EOF=

Thanks for your help

[Vino Rosso]

Microsoft Office Outlook
The following operation failed becauseof a registry or installation problem.

This can be due to the intervention of a security program. Did you shut down ALL security programs before installing Office? If not, disconnect from the internet, shut down ALL security programs, and try re-installing Office 2007.

[paulcole]

Tried your recommendation and still getting the same problem, shall I repost a new topic or attach a Highjack this log??????

appreciate your help

[Vino Rosso]

I'm not sure why the file mapi32.dll is not present in the 1033 folder if you've reinstalled Office.

You could try copying mapi32.dll from C:\Windows\System32 to C:\Program Files\Common Files\System\MSMAPI\1033 and see if that solves the problem.