[jessiadia]

Everytime I start up my computer it seems to take forever to load. whenever I open internet explorer I have to wait 5-10 minutes just for it to load to my home page, and then half the time it freezes up in the middle of doing that. Also, most of my other programs freeze up while loading and I get an error message saying blank is "not responding". I have a windows xp that runs on the fastest internet speed my internet provider offers, I am using a Linksys router ( which my xbox 360 also runs off). How do I make it go smoother and faster? I spoke with my internet provider and they said that I have to delete "cookies" , clean out my storage/memory and update my antivirus and antispyware, but I don't know how to do any of that! I just want everything to load fully and quickly.

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Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")

Download HijackThis:
http://www.trendsecu...ckthis/download
Click on Download HijackThis Installer
Install, and run it.

Click on Open the Misc Tools section button.
Click on Generate StartupList log button.
The list will open in Notepad.
Save it as startup.txt.
Zip the file, and attach it to your next reply.

[Broni]

Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")

Download HijackThis:
http://www.trendsecu...ckthis/download
Click on Download HijackThis Installer
Install, and run it.

Click on Open the Misc Tools section button.
Click on Generate StartupList log button.
The list will open in Notepad.
Save it as startup.txt.
Zip the file, and attach it to your next reply.

[jessiadia]

 startup.txt   9.37KB   274 downloadsSorry it took me so long to get back. here's some info for you:
Intel®, Pentium ® 4 cpu 2.20ghz, 2.19ghz, 512 mb of ram.
Hard drive: 37.2 gb, 10.2 gb free
File system: NTFS

I am also zip-filing my startup list log to you.
Please help. my computer is getting worse. thanks.
 startup.txt   9.37KB   274 downloads

[Broni]

Your computer is infected, and you're running two antivirus programs, which is a bad idea (AVG, and Norton).

I suggest you go to the Malware Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post a HiJackThis Log in THAT forum. If you are unable to run and/or post a HJT log, then post that in your initial post in the topic you create in that forum.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

[Ferrari]

Hi,

Here is a link for you after you have been cleared from the malware guys. CLICK HERE

This guide created by Artellos, Staff Expert, is awesome. It helped speed up the process of my parents and my computer unbelievably. I highly recommend it.

You should get a clean bill of health from the malware guys first...don't just rely on this guide to solve your problems.

Hope that helps.

[jessiadia]

thank you so much for all of your help. My computer is now 100% virus free and a LOT faster than it used to be. I even uninstalled one of my antivirus software and that seemed to help a LOT. (my computer was infected by win32.fasec(trj). just thought you might like to know). Thank you again!

[sari]

jessiadia,

I'm glad everything is cleared up - thanks for letting us know!

[Ferrari]

Nothing like a smooth running-well oiled machine =)

Enjoy!

[Broni]

Nice