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Issue with Microsoft Outlook 2003

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With my office e-mail account running Microsoft Office 2003 with Windows XP, I am getting e-mails in inconsistent formats. My co-worker Sally's e-mails always come to me in plain text format, but if she has sent the identical e-mail to others in my office, it appears in HTML for them. All the settings (that I am aware of) are set to read/send e-mail in HTML format. My co-worker Carrie's e-mails are sometimes coming to me in plain text and other times in HTML. It is getting to be very frustrating. While I seriously doubt this has anything to do with it, we recently installed a new font in our office that perhaps Sally is exclusively using in her e-mails. However, that wouldn't explain the problems I'm experiencing now with Carrie's e-mails.

When I check my work e-mail from home on a special website to access my Outlook mail, the formatting comes across as fine. However, once I get to the office, those same e-mails I had viewed at home may or may not be formatted correctly.

Any suggestions on what I can do?
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