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Missing Multimedia Audio Controller


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#1
smidgenz_daddy

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OK, I have been fighting with a GATEWAY 200ARC NOTEBOOK for about 3 weeks. I bought it and the hard drive crashed, so, like any fairly computer tinkerer, I reinstalled Windows XP Home. following such, I went to the gateway support and downloaded and installed all of the drivers that were SUPPOSED to go to my serial number. All went well until first, I realized that the drivers for my wireless adapter were wrong, so, I opened her up, and got the serial and model and what have you, and went searching off the Gateway site, found the proper drivers, and viola!! i have wireless, like 3 blocks away!! LOL that was great, but now, no matter what I do, from repeatedly downloading drivers from gateway, to googling, I cant get the sound to work. Windows Media Player tells me I have no sound device,(which it does as it worked before the crash) and the device manager tells me I have no drivers for the Multimedia Audio Controller, but when I try to reinstall it, update drivers, roll back drivers, ANYTHING it JUST DONT WORK!! I read the read me file attached to my zip file for the SUPPOSEDLY original drivers, and followed them TO THE "T", to no avail. My eyes are spinning, and the steam it blowing out of my ears cartoon style!!! PLEASE HELP ME!!!
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#2
Broni

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Download, and install Everest: http://www.majorgeek...wnload4181.html
Open it, click Computer, then Summary.
In upper menu, go Report>Quick Report-Summary
Save it in text file, and paste it in your next post.
Don't include anything under the line Debug - PCI
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#3
smidgenz_daddy

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--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer CRIS-24C5430E10 (Cris)
Generator Cris and Lynn
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2009-01-31
Time 11:19


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name CRIS-24C5430E10 (Cris)
User Name Cris and Lynn

Motherboard:
CPU Type Mobile Intel Pentium M, 1400 MHz (14 x 100)
Motherboard Name Unknown
Motherboard Chipset Intel Montara-GM i855GM
System Memory 502 MB (PC2100 DDR SDRAM)
BIOS Type Phoenix (04/26/03)

Display:
Video Adapter Intel® 82852/82855 GM/GME Graphics Controller (64 MB)
Video Adapter Intel® 82852/82855 GM/GME Graphics Controller (64 MB)
3D Accelerator Intel Extreme Graphics 2
Monitor Digital Flat Panel (1024x768) (12003)

Multimedia:
Audio Adapter Intel 82801DBM ICH4-M - AC'97 Audio Controller [A-1]

Storage:
IDE Controller Intel® 82801DBM Ultra ATA Storage Controller - 24CA
Disk Drive IC25N020ATCS04-0 (20 GB, 4200 RPM, Ultra-ATA/100)
Optical Drive SAMSUNG CDRW/DVD SN-324F (DVD:8x, CD:24x/10x/24x DVD-ROM/CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 19069 MB (11171 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Synaptics PS/2 Port Pointing Device

Network:
Network Adapter Intel® PRO/Wireless LAN 2100 3B Mini PCI Adapter (192.168.0.15)
Modem Agere Systems AC'97 Modem

Peripherals:
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801DBM ICH4-M - USB Controller [A-1]
USB1 Controller Intel 82801DBM ICH4-M - USB Controller [A-1]
USB1 Controller Intel 82801DBM ICH4-M - USB Controller [A-1]
USB2 Controller Intel 82801DBM ICH4-M - Enhanced USB2 Controller [A-1]
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery
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#4
Broni

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First, download, and install chipset driver: http://www.intel.com...b/CS-009239.htm (Intel 852GM Chipset).
Then download, and install this audio driver: http://members.drive...driverid=205636 (uninstall current driver, first; if any is listed)
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#5
smidgenz_daddy

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:) :) THANK YOU!! It works perfectly, I appreciate you taking the time and patience to get me through this!! MUCH KUDOS

Edited by smidgenz_daddy, 31 January 2009 - 03:42 PM.

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#6
Broni

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Yes!! Posted Image
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#7
johnthebaptised

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hi uhm... i need help with my laptop please T_T... i'm dying to know where i can download my software for my audio controller...

here are my computer's info...

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer BRIX
Generator simon
Operating System Microsoft Windows XP Professional 5.1.2600 (WinXP Retail)
Date 2009-09-12
Time 22:08


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name BRIX
User Name simon

Motherboard:
CPU Type Mobile Intel Pentium M 725, 1600 MHz (16 x 100)
Motherboard Name NEC NR1
Motherboard Chipset ATI Mobility Radeon 9000 IGP
System Memory 496 MB (PC2700 DDR SDRAM)
BIOS Type Phoenix (11/11/04)
Communication Port Communications Port (COM1)
Communication Port Printer Port (LPT1)

Display:
Video Adapter MOBILITY RADEON 9000/9100 IGP Series (Omega 3.8.231) (16 MB)
Video Adapter MOBILITY RADEON 9000/9100 IGP Series (Omega 3.8.231) (16 MB)
3D Accelerator ATI Mobility Radeon 9000/9100 IGP (RS300M)
Monitor Plug and Play Monitor [NoDB]
Monitor Generic Television

Multimedia:
Audio Adapter ATI SB200 - AC'97 Audio Controller

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
Floppy Drive Floppy disk drive
Disk Drive HTS424040M9AT00 (40 GB, 4200 RPM, Ultra-ATA/100)
Optical Drive MATSHITA UJDA760eDVD/CDRW (DVD:8x, CD:24x/24x/24x DVD-ROM/CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 38146 MB (34983 MB free)

Input:
Keyboard Japanese PS/2 Keyboard (106/109 Key)
Mouse HID-compliant mouse
Mouse Standard PS/2 Port Mouse

Network:
Network Adapter Realtek RTL8139 Family PCI Fast Ethernet NIC (192.168.248.255)

Peripherals:
USB1 Controller ATI SB200 - USB Controller
USB1 Controller ATI SB200 - USB Controller
USB2 Controller ATI SB200 - USB 2.0 Controller
USB Device USB Human Interface Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery


thanks... please!! need your help badly..
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#8
sabu

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--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer CRIS-24C5430E10 (Cris)
Generator Cris and Lynn
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2009-01-31
Time 11:19


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name CRIS-24C5430E10 (Cris)
User Name Cris and Lynn

Motherboard:
CPU Type Mobile Intel Pentium M, 1400 MHz (14 x 100)
Motherboard Name Unknown
Motherboard Chipset Intel Montara-GM i855GM
System Memory 502 MB (PC2100 DDR SDRAM)
BIOS Type Phoenix (04/26/03)

Display:
Video Adapter Intel® 82852/82855 GM/GME Graphics Controller (64 MB)
Video Adapter Intel® 82852/82855 GM/GME Graphics Controller (64 MB)
3D Accelerator Intel Extreme Graphics 2
Monitor Digital Flat Panel (1024x768) (12003)

Multimedia:
Audio Adapter Intel 82801DBM ICH4-M - AC'97 Audio Controller [A-1]

Storage:
IDE Controller Intel® 82801DBM Ultra ATA Storage Controller - 24CA
Disk Drive IC25N020ATCS04-0 (20 GB, 4200 RPM, Ultra-ATA/100)
Optical Drive SAMSUNG CDRW/DVD SN-324F (DVD:8x, CD:24x/10x/24x DVD-ROM/CD-RW)
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 19069 MB (11171 MB free)

Input:
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Synaptics PS/2 Port Pointing Device

Network:
Network Adapter Intel® PRO/Wireless LAN 2100 3B Mini PCI Adapter (192.168.0.15)
Modem Agere Systems AC'97 Modem

Peripherals:
Printer Microsoft XPS Document Writer
USB1 Controller Intel 82801DBM ICH4-M - USB Controller [A-1]
USB1 Controller Intel 82801DBM ICH4-M - USB Controller [A-1]
USB1 Controller Intel 82801DBM ICH4-M - USB Controller [A-1]
USB2 Controller Intel 82801DBM ICH4-M - Enhanced USB2 Controller [A-1]
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery






Hi,
I have the same problem, but i've just resolved :)
Try to install first sp30791.exe (TITLE: ATI M9 M10 RC300M VGA Driver for 2K XP), then uninstall the old sound driver ( i had Realtek Ac97 "wdm_a358.exe" but my mic and Audio Advanced control was not working). go to CPanel>Add rem prog>Realtek ac97 and uninstall ( i could do that only in Safe Mode).
Install sp28552.exe (TITLE: ADI 1981B Audio Driver for Win2K XP). For me it works
I couldn't install sp28552.exe until I've installed sp30791.exe .
Apologize for my bad English but i hope you understand
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#9
rshaffer61

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Direct to: Sabu

Please start your own topic
Although your issue may seem similar there can be other factors that may need to be resolved.
By bumping on someone's topic it makes it confusing for the tech to understand who they are helping. This can in turn cause the wrong support to be given and can cause instability or worse to happen to your system.
Thank you for your cooperation.
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