[Kilgore]

Hi All

I lost my internet connection through my ISP (Virgin Media) last week and now it is restored I can can access the internet through my wireless laptop but not the hardwired PC, which goes through a Linksys router.

I have tried the following.

Reinstalled Firefox.
Connecting straight from Cable modem to PC


I can download other stuff ok it's just the internet that is the problem.

I have also pinged 127.0.0.1 which is ok.

I did do a bit of spring cleaning whilst the connection was down, ie removing a few progams I no longer use so this could be connected.


Does anyone have a suggested route to take to get me up and running?

I'm running Windows 2K Prof.

Cheers and thanks in advance.

Dale

[Advertisements]

Hey Dale,

On your desktop, can you please do the following (you will need a USB chip or some other form of removable media in order to transfer the text file to your laptop, to post):

• Press Start
• Select Run
• Type cmd and press OK
• In the new command prompt window, please type the following commands (*Note: each ping will take about 20 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
  • ipconfig /all > C:\results.txt
  • ping localhost >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Please also try restarting your computer in Safe Mode with Networking and see if you can get an Internet connection; can you?

Thanks,
- Dan

[Dan]

Hey Dale,

On your desktop, can you please do the following (you will need a USB chip or some other form of removable media in order to transfer the text file to your laptop, to post):

• Press Start
• Select Run
• Type cmd and press OK
• In the new command prompt window, please type the following commands (*Note: each ping will take about 20 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
  • ipconfig /all > C:\results.txt
  • ping localhost >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Please also try restarting your computer in Safe Mode with Networking and see if you can get an Internet connection; can you?

Thanks,
- Dan

[Kilgore]

Hi Dan

Thanks for that.

My ISP have now decided that there could be a problem at my end of the line. Whatever their findings I still have the feeling that they will only be able to restore the intenet connection to my wireless laptop as I have had an intermitent connection on this over the past couple of weeks as opposed to my PC which has lost the internet totally.

I will let them have a poke around (within the next 24hrs.) and get back to you with their findings and will include the .txt files if there is still an issue.

Cheers

Dale

[Dan]

Okay, no problem Dale

If you do manage to correct your issue, we would appreciate it if you let us know how it was resolved

Thanks,
- Dan

[Faliraki Ninja]

Ok, the engineer has been and gone.

The laptop seems to be back working ok again now and he seemed happy with the modem and connections. He said there was a bit of an issue with the upstream and downstream power levels of the modem which he has ajusted.

So as requested here are the results from the text file.

Hope this help, and thanks.

Dale




Windows 2000 IP Configuration



Host Name . . . . . . . . . . . . : mainroompc
Primary DNS Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No


Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : VIA VT6102 Rhine II Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-0B-6A-1D-84-F5

DHCP Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.101

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 194.168.4.100
194.168.8.100
Lease Obtained. . . . . . . . . . : 21 February 2009 10:56:09

Lease Expires . . . . . . . . . . : 22 February 2009 10:56:09



Pinging mainroompc [127.0.0.1] with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<10ms TTL=128

Reply from 127.0.0.1: bytes=32 time<10ms TTL=128

Reply from 127.0.0.1: bytes=32 time<10ms TTL=128

Reply from 127.0.0.1: bytes=32 time<10ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging google.com [209.85.171.100] with 32 bytes of data:



Request timed out.

Reply from 209.85.171.100: bytes=32 time=165ms TTL=239

Reply from 209.85.171.100: bytes=32 time=169ms TTL=239

Reply from 209.85.171.100: bytes=32 time=169ms TTL=239



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),

Approximate round trip times in milli-seconds:

Minimum = 165ms, Maximum = 169ms, Average = 125ms



Pinging 209.85.171.100 with 32 bytes of data:



Reply from 209.85.171.100: bytes=32 time=168ms TTL=239

Reply from 209.85.171.100: bytes=32 time=211ms TTL=239

Reply from 209.85.171.100: bytes=32 time=164ms TTL=239

Reply from 209.85.171.100: bytes=32 time=168ms TTL=239



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 164ms, Maximum = 211ms, Average = 177ms

[Kilgore]

That reply above would appear to be be. Must be an old login that was stored somewhere and can be deleted.

Cheers

Dale

[Dan]

Hey Dale,

It looks like your desktop is receiving a good Internet connection, for the most part. For this reason, I'm inclined to agree that your little 'spring cleaning' session may be connected to your loss of Internet connectivity Did you try restarting your computer in Safe mode with Networking (as listed in my first post) and seeing if you could connect to the Internet?

Can you please try to remember what programs you uninstalled as this may help determine what broke your Internet. I'd be mainly interested in security software (firewall, anti-virus?), but anything and everything could be useful.

Please download and run Winsock Fix. Before you choose the Fix option, please backup your registry (you can do this from within the program). Once you have backed up your registry, choose the Fix option and then restart your computer; try to connect to the Internet -- can you?

Please download LSPFix from here. Run the LSPFix.exe that you have just finished downloading, and list all of the protocols that are in the 'Keep' and 'Remove' list; if there are protocols in the 'Remove' list, then please don't click 'Finish>>'. Simply close the program by pressing ALT+F4 or the Close [x] button.

Thanks,
- Dan

[Kilgore]

Hi Dan

I booted up the computer in Safe Mode With Networking and managed to connect to the internet through IE.

I ran Winsock Fix rebooted but no luck, I then ran LSPFix and there was nothing in the remove list. Did you want the items in the 'KEEP' list.


Thanks

Dale

[Dan]

Did you want the items in the 'KEEP' list.

Sure, it won't hurt to have that info.

Please download HijackThis and install it -- restart your computer. Once the computer starts up, can you please launch HijackThis and then select the option Open the Misc Tools section -- select Generate StartupList log. Save the startup list in a safe location. Now select the option Open Uninstall Manager and then click Save list -- save it to a safe location. Please post the contents of the startup list and the uninstall list in your next response.

Also, let's see if a Clean Boot will let you connect.

• Click Start, click Run, type msconfig, and then click OK
• In the new window, select the General tab and then select Selective Startup
• Click to clear the Process SYSTEM.INI File check box.
• Click to clear the Process WIN.INI File check box.
• Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
• Click the Services tab.
• Click to select the Hide All Microsoft Services check box.
• Click Disable All, and then click OK.
• When you are prompted, click Restart to restart the computer.

When the computer reboots, are you able to connect to the Internet?
*Note: To return Windows to a normal startup mode, please do the following:

• Select Start, and then click Run.
• Type msconfig, and then click OK.
• Click the General tab, click Normal Startup - load all device drivers and services, and then click OK. When you are prompted, click Restart to restart the computer.

- Dan

[Kilgore]

Hi Dan

These were the files in the 'Keep' list

mr20.dll
winrnr.dll
nwprovau.dll
msafd.dll
rsvpsp.dll

Ok, all done as requested. PC boots up a lot faster in the custom mode. Not suprising when I see the amount of junk running in the background. IE and Firefox work fine under this setting.

Looks like the system needs a good clear out. I only use about 5% of what's installed on there.

Here are the log's you asked for. You are doing great, keep up the good work. Dale

StartupList report, 22/02/2009, 19:56:30
StartupList version: 1.52.2
Started from : C:\Program Files\Trend Micro\HijackThis\HijackThis.EXE
Detected: Windows 2000 SP4 (WinNT 5.00.2195)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\Program Files\Dantz\Retrospect Express HD\retrorun.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\AVG\AVG8\avgrsx.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\WINNT\Explorer.EXE
C:\WINNT\MXOALDR.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Froddle Pod\ipm_as.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINNT\system32\wuauclt.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\Documents and Settings\Dale Martin\Start Menu\Programs\Startup]
SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe

Shell folders Common Startup:
[C:\Documents and Settings\All Users\Start Menu\Programs\Startup]
Exif Launcher.lnk = C:\Program Files\FinePixViewer\QuickDCF.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINNT\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

Synchronization Manager = mobsync.exe /logon
RoxioEngineUtility = "C:\Program Files\Common Files\Roxio Shared\System\EngUtil.exe"
NeroFilterCheck = C:\WINNT\system32\NeroCheck.exe
MXOBG = C:\WINNT\MXOALDR.EXE
DeviceDiscovery = C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
ccRegVfy = "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
ccApp = "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
WindowsDiskEvt = svcsvh32.exe
QuickTime Task = "C:\Program Files\QuickTime\qttask.exe" -atboottime
POINTER = point32.exe
SunJavaUpdateSched = "C:\Program Files\Java\jre6\bin\jusched.exe"
IpodManagerService = C:\Program Files\Froddle Pod\ipm_as.exe
Adobe Reader Speed Launcher = "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
AVG8_TRAY = C:\PROGRA~1\AVG\AVG8\avgtray.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

msnmsgr = "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
WindowsDiskEvt = svcsvh32.exe
PcSync = C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog
SpybotSD TeaTimer = C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

--------------------------------------------------

Autorun entries in Registry subkeys of:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

[OptionalComponents]
=

--------------------------------------------------

Shell & screensaver key from C:\WINNT\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=*Registry value not found*
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry key not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

AcroIEHelperStub - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll - {18DF081C-E8AD-4283-A596-FA578C2EBDC3}
WormRadar.com IESiteBlocker.NavFilter - C:\Program Files\AVG\AVG8\avgssie.dll - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
SpywareGuard Download Protection - C:\Program Files\SpywareGuard\dlprotect.dll - {4A368E80-174F-4872-96B5-0B27DDD11DB2}
(no name) - C:\PROGRA~1\SPYBOT~1\SDHelper.dll - {53707962-6F74-2D53-2644-206D7942484F}
(no name) - C:\Program Files\Java\jre6\bin\ssv.dll - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43}
(no name) - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL - {A057A204-BACC-4D26-9990-79A187E2698E}
(no name) - C:\Program Files\Java\jre6\bin\jp2ssv.dll - {DBC80044-A445-435b-BC74-9C25C1C588A9}
JQSIEStartDetectorImpl - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll - {E7E6F031-17CE-4C07-BC86-EABFE594F69C}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Symantec NetDetect.job
AppleSoftwareUpdate.job

--------------------------------------------------

Enumerating Download Program Files:

[Creative Software AutoUpdate]
InProcServer32 = C:\WINNT\DOWNLO~1\CTSUEng.ocx
CODEBASE = http://www.creative....119/CTSUEng.cab

[Shockwave ActiveX Control]
InProcServer32 = C:\WINNT\system32\Macromed\Director\SwDir.dll
CODEBASE = http://download.macr...director/sw.cab

[Windows Genuine Advantage Validation Tool]
InProcServer32 = C:\WINNT\system32\LegitCheckControl.DLL
CODEBASE = http://go.microsoft....k/?linkid=39204

[SAXFile FileUpload ActiveX Control]
InProcServer32 = C:\WINNT\system32\Softartisans\SAXFile\saaxfile.dll
CODEBASE = http://www.winkflash...ers/SAXFile.cab

[Office Update Installation Engine]
InProcServer32 = C:\WINNT\opuc.dll
CODEBASE = http://office.micros...ontent/opuc.cab

[EPUImageControl Class]
InProcServer32 = C:\WINNT\Downloaded Program Files\EPUWALcontrol.dll
CODEBASE = http://tools.ebayimg...l_v1-0-3-24.cab

[{9F1C11AA-197B-4942-BA54-47A8489BB47F}]
CODEBASE = http://v4.windowsupd...7994.6198611111

[MsnMessengerSetupDownloadControl Class]
InProcServer32 = C:\WINNT\Downloaded Program Files\MsnMessengerSetupDownloader.ocx
CODEBASE = http://messenger.msn...pdownloader.cab

[PreQualifier Class]
InProcServer32 = C:\WINNT\system32\MotivePreQual.dll
CODEBASE = http://www.blueyonde...tivePreQual.cab

[Shockwave Flash Object]
InProcServer32 = C:\WINNT\system32\Macromed\Flash\Flash8.ocx
CODEBASE = http://download.macr...ash/swflash.cab

[{D27CDB6E-AE6D-11CF-96B8-444553543300}]
CODEBASE = http://active.macrom...abs/swflash.cab

[EPSImageControl Class]
InProcServer32 = C:\WINNT\Downloaded Program Files\EPScontrol.dll
CODEBASE = http://tools.ebayimg...ol_v1-0-3-0.cab

[Creative Software AutoUpdate Support Package]
InProcServer32 = C:\WINNT\DOWNLO~1\CTPID.ocx
CODEBASE = http://www.creative....12119/CTPID.cab

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

Network.ConnectionTray: C:\WINNT\system32\NETSHELL.dll
WebCheck: C:\WINNT\System32\webcheck.dll
SysTray: stobject.dll

--------------------------------------------------
End of report, 8,760 bytes
Report generated in 0.219 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only




A.F.5 Rename your files 1.1
Acrobat.com
Acrobat.com
Ad-Aware
Adobe Acrobat 4.0, 5.0
Adobe AIR
Adobe AIR
Adobe Photoshop 5.5
Adobe Reader 9
Apple Software Update
AQScript LM-2.5
ArcSoft VideoImpression 1.6FP
Attribute Changer 5.23
Audacity 1.2.0
AusLogics Disk Defrag
AVG Free 8.0
Azureus
Azureus Vuze
blueyonder Instant Support Tool
CCleaner (remove only)
CD+G AutoName
CDex extraction audio
CloneDVD 3.9
DivX Content Uploader
DivX Converter
DivX Player
DivX Web Player
eMule
EPSON Printer Software
Exact Audio Copy v0.9 beta 4
Family Tree Maker 2006
Find and Mount 2.31
FinePixViewer Ver.4.0
Froddle Pod
FUJIFILM USB Driver
Google Earth
GSpot Codec Information Appliance
HijackThis 2.0.2
hp deskjet 5600
HP Memories Disc
HP Photo and Imaging 2.0 - Deskjet Series
hp print screen utility
HP Software Update
ImageMixer VCD for FinePix
InCD (Ahead Software)
Intellisync® for Yahoo!
Internet Explorer Q903235
J2SE Runtime Environment 5.0 Update 1
J2SE Runtime Environment 5.0 Update 6
Java™ 6 Update 11
Java™ 6 Update 5
Java™ 6 Update 7
K-Lite Codec Pack 3.1.0 Full
LiveReg (Symantec Corporation)
LiveUpdate 2.0 (Symantec Corporation)
Macromedia Dreamweaver 4
Macromedia Extension Manager
Macromedia Flash Player 8
Macromedia Shockwave Player
Malwarebytes' Anti-Malware
Maxtor OneTouch
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 1.1 Hotfix (KB947742)
Microsoft .NET Framework 2.0
Microsoft Office 2000 SR-1 Professional
Microsoft Outlook Personal Folders Backup
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual J# 2.0 Redistributable Package
MicroStaff WINASPI NT
mIRC
Mozilla Firefox (3.0.6)
MP3 Player
MP3BR Normalizer
Mp3tag v2.39
MSN Messenger 7.0
Nero 6 Ultra Edition
Nero Digital
Nokia Connectivity Adapter Cable DKU-5
Nokia Connectivity Cable Driver
Norton Internet Security
P.I.E. Patch
PC Inspector File Recovery
PCDJ FX VRM
PowerQuest PartitionMagic 8.0
Primax Colorado Direct 9600/D600-36bit
ProSavageDDR and Utilities
QuickTime
ratDVD 0.78.1444
RAW FILE CONVERTER LE
RealPlayer
Retrospect Express HD 1.0
S3Display
S3Gamma2
S3Info2
S3Overlay
Sax & Dottys Karaoke Utilities
Sax & Dottys Karaoke Zip Player
Security Update for DirectX 9 (KB941568)
Security Update for DirectX 9 (KB951698)
Security Update for Microsoft .NET Framework 2.0 (KB947746)
Security Update for Windows 2000 (KB904706)
Security Update for Windows 2000 (KB923689)
Security Update for Windows 2000 (KB941569)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 6.4 (KB954600)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows Media Player 9 (KB936782)
Smart Partition Recovery v2.2
Sound Blaster 4.1 Digital
Sound Blaster PCI128 Drivers
Spybot - Search & Destroy
Spybot - Search & Destroy 1.4
SpywareBlaster 4.1
SpywareGuard v2.2
SqrSoft® Advanced Crossfading (remove only)
TaskBridge
Update Rollup 1 for Windows 2000 SP4
USB Storage Adapter FX (MXO)
VB Runtime
VIA Audio Driver Setup Program
ViaGrafix Multimeda Training
Virtual DJ - Atomix Productions
WilliamHillPoker2004
Winamp (remove only)
WinAVI VideoConverter
Windows 2000 Hotfix - KB842773
Windows 2000 Hotfix - KB867282
Windows 2000 Hotfix - KB883939
Windows 2000 Hotfix - KB889293
Windows 2000 Hotfix - KB890046
Windows 2000 Hotfix - KB890923
Windows 2000 Hotfix - KB893756
Windows 2000 Hotfix - KB894320
Windows 2000 Hotfix - KB896358
Windows 2000 Hotfix - KB896422
Windows 2000 Hotfix - KB896423
Windows 2000 Hotfix - KB896424
Windows 2000 Hotfix - KB896688
Windows 2000 Hotfix - KB896727
Windows 2000 Hotfix - KB897715
Windows 2000 Hotfix - KB899587
Windows 2000 Hotfix - KB899588
Windows 2000 Hotfix - KB899589
Windows 2000 Hotfix - KB900725
Windows 2000 Hotfix - KB901017
Windows 2000 Hotfix - KB901214
Windows 2000 Hotfix - KB902400
Windows 2000 Hotfix - KB904368
Windows 2000 Hotfix - KB905414
Windows 2000 Hotfix - KB905495
Windows 2000 Hotfix - KB905749
Windows 2000 Hotfix - KB905915
Windows 2000 Hotfix - KB908519
Windows 2000 Hotfix - KB908523
Windows 2000 Hotfix - KB908531
Windows 2000 Hotfix - KB911280
Windows 2000 Hotfix - KB912812
Windows 2000 Hotfix - KB912919
Windows 2000 Hotfix - KB913580
Windows 2000 Hotfix - KB914388
Windows 2000 Hotfix - KB914389
Windows 2000 Hotfix - KB917008
Windows 2000 Hotfix - KB917159
Windows 2000 Hotfix - KB917422
Windows 2000 Hotfix - KB917537
Windows 2000 Hotfix - KB917736
Windows 2000 Hotfix - KB917953
Windows 2000 Hotfix - KB918118
Windows 2000 Hotfix - KB918899
Windows 2000 Hotfix - KB920213
Windows 2000 Hotfix - KB920670
Windows 2000 Hotfix - KB920683
Windows 2000 Hotfix - KB920685
Windows 2000 Hotfix - KB920958
Windows 2000 Hotfix - KB921398
Windows 2000 Hotfix - KB921503
Windows 2000 Hotfix - KB921883
Windows 2000 Hotfix - KB922582
Windows 2000 Hotfix - KB922616
Windows 2000 Hotfix - KB922760
Windows 2000 Hotfix - KB923191
Windows 2000 Hotfix - KB923414
Windows 2000 Hotfix - KB923694
Windows 2000 Hotfix - KB923810
Windows 2000 Hotfix - KB923980
Windows 2000 Hotfix - KB924191
Windows 2000 Hotfix - KB924270
Windows 2000 Hotfix - KB924667
Windows 2000 Hotfix - KB925454
Windows 2000 Hotfix - KB925486
Windows 2000 Hotfix - KB925902
Windows 2000 Hotfix - KB926122
Windows 2000 Hotfix - KB926436
Windows 2000 Hotfix - KB927891
Windows 2000 Hotfix - KB928090
Windows 2000 Hotfix - KB928843
Windows 2000 Hotfix - KB929969
Windows 2000 Hotfix - KB930178
Windows 2000 Hotfix - KB931784
Windows 2000 Hotfix - KB932168
Windows 2000 Hotfix - KB933566
Windows 2000 Hotfix - KB933729
Windows 2000 Hotfix - KB935839
Windows 2000 Hotfix - KB935840
Windows 2000 Hotfix - KB936021
Windows 2000 Hotfix - KB937143
Windows 2000 Hotfix - KB937894
Windows 2000 Hotfix - KB938127
Windows 2000 Hotfix - KB938464
Windows 2000 Hotfix - KB938827
Windows 2000 Hotfix - KB938829
Windows 2000 Hotfix - KB939653
Windows 2000 Hotfix - KB941202
Windows 2000 Hotfix - KB941644
Windows 2000 Hotfix - KB941693
Windows 2000 Hotfix - KB942615
Windows 2000 Hotfix - KB943055
Windows 2000 Hotfix - KB943485
Windows 2000 Hotfix - KB944338
Windows 2000 Hotfix - KB944533
Windows 2000 Hotfix - KB945553
Windows 2000 Hotfix - KB947864
Windows 2000 Hotfix - KB948590
Windows 2000 Hotfix - KB948881
Windows 2000 Hotfix - KB950749
Windows 2000 Hotfix - KB950759
Windows 2000 Hotfix - KB950760
Windows 2000 Hotfix - KB950974
Windows 2000 Hotfix - KB951066
Windows 2000 Hotfix - KB951748
Windows 2000 Hotfix - KB952954
Windows 2000 Hotfix - KB953838
Windows 2000 Hotfix - KB953839
Windows 2000 Hotfix - KB954211
Windows 2000 Hotfix - KB955069
Windows 2000 Hotfix - KB956390
Windows 2000 Hotfix - KB956391
Windows 2000 Hotfix - KB956802
Windows 2000 Hotfix - KB957095
Windows 2000 Hotfix - KB957097
Windows 2000 Hotfix - KB958215
Windows 2000 Hotfix - KB958644
Windows 2000 Hotfix - KB958687
Windows 2000 Hotfix - KB960714
Windows Installer 3.1 (KB893803)
Windows Installer 3.1 (KB893803)
Windows Media Player 9 Hotfix [See KB885492 for more information]
Windows Media Player Hotfix [See KB837272 for more information]
Windows Media Player Hotfix [See Q828026 for more information]
Windows Media Player system update (9 Series)
WinMX
WinRAR archiver
WinZip

[Dan]

Hey Dale,

The most likely culprit here is Norton Internet Security.

Please do the following:

• Click Start, select Run, type control.exe and press OK
• This should open Control Panel -- select Add or remove programs.
• In the new window, locate Norton Internet Security and select Uninstall.
• Restart your computer.
• Upon reboot, please download and run the Norton Removal Tool -- once it is finished, restart your computer.

Once you've done that, try returning your computer to a Normal Startup mode and seeing if you can connect to the Internet; can you? There are a few other potentially problematic applications, but I feel that Norton may be the biggie here.

Thanks,
- Dan

Edited by Dan, 24 February 2009 - 05:50 PM.

[Kilgore]

Hi Dan

Problem solved it would appear. Now have access through Firefox in 'Normal' start up mode.

With Norton now removed (I only used the firewall) do I need some added firewall protection on top up what is built into my Linksys router?


Thanks for all your patience and help.


Dale

[Dan]

Glad to hear things appear to be working, Dale Yes, it would be a good idea to install a new firewall.

Here are two good threads in regards to what sort of protection your computer needs to stay clean: Preventing Malware and Safe Computing and for a full list of recommended security applications, Free Antivirus and Antispyware Software.

Following the advice outlined in those threads should keep your computer safe from the majority of threats.

Thanks for taking the time to post how your issue(s) were resolved; feedback is always appreciated.

If you have any other questions or concerns, please don't hesitate to post.
- Dan