[shelly052780]

I have tried everything to connect to the itunes store but unfortunatly i get connection refused error message-even looked at other forums and tried what other people have mentioned to do to fix the problem. when i run a diagnostic this is what comes up::: I have Internet Explorer and Trend Micro Pc-cilllin Internet Security 2007. I ve added the itunes to the exception list in windows as well as on the Trend Micro Security???? HELP!!!!!!!!

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)
Dell Inc. Inspiron 1525
iTunes 8.0.2.20
QuickTime 7.6
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)

iTunes Serial Number C70DFA5F7BE6EC8C

Current user is an administrator.
The current local date and time is 2009-02-18 22:29:35.
iTunes is not running in safe mode.

Video Display Information

Mobile Intel® 965 Express Chipset Family
Mobile Intel® 965 Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {65FF26A4-EB13-4336-B660-28F2BEF95F83}
Description: Dell Wireless 1395 WLAN Mini-Card - Packet Scheduler Miniport
IP Address: 192.168.1.101
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Feb 18 21:48:32 2009

Lease Expires: Thu Feb 19 21:48:32 2009

DNS Servers: 208.104.244.45
208.104.244.45
208.104.2.36
208.104.2.85

Adapter Name: {D17E29A5-BE82-48D0-9335-7CEB6ECD3E46}
Description: Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 255.255.255.255
Lease Obtained: Wed Feb 18 16:27:01 2009

Lease Expires: Mon Jan 18 22:14:07 2038

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection was refused.
Connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection was refused.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection was refused.
Last successful store access was 2009-01-17 20:11:52.

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Hi Shelly and welcome to Geeks to Go!

I see you've tried a few different solutions before. Can you please cite these sources for us? Otherwise we'll be going in circles.

Also, you have consulted Apple support on this issue? iTunes brings home some serious bread for that company so I'm sure they would be more than happy to help you as well. By not helping they would lose money

Lastly, can you please read off (or take a screenshot) of the exact error message you are receiving? It will help us give you a preoper diagnosis.

Thanks!

[Facedown98]

Hi Shelly and welcome to Geeks to Go!

I see you've tried a few different solutions before. Can you please cite these sources for us? Otherwise we'll be going in circles.

Also, you have consulted Apple support on this issue? iTunes brings home some serious bread for that company so I'm sure they would be more than happy to help you as well. By not helping they would lose money

Lastly, can you please read off (or take a screenshot) of the exact error message you are receiving? It will help us give you a preoper diagnosis.

Thanks!

[shelly052780]

I have contacted apple-that didnt work The guy I was talking to didnt seem like he knew what he was talking about. The itunes store mentioned on the internet was clearing my DNS Cache -when I do that it tells me that it fails. I dont know if this helps but before I was able to get on the Itunes store from my computer but I had a bad virus and I had someone clean it for me so soon as I got my computer back I wasn't able to connected to the Itunes store.


When I run the connectivity test-for the Itunes store:It says Secure link to Itunes store Failed


The error that it gives is::
Itunes could not connect to the Itunes store. The network connection was refused.
Make sure your network settings are correct and your network connection is active, then try again.

I hope this helps

[Facedown98]

I see.

Do you have a firewall installed? If so you need to make sure that iTunes has full Internet privileges.

Have you tried reinstalling iTunes?

[shelly052780]

I think??? that the only firewall I have is through Windows and Trend Micro PC-chillin Internet Security 2007????? I added I-tunes To both Exception lists.

I have re-installed Itunes many times..

[shelly052780]

Thanks for helping me -I was able to connect to the store but now i am getting another error:

The network connection timed out

[Facedown98]

Good, we're making progress!

How do you know you're connecting to the store though? Does it say so?

What changes did you make to get this far since I posted (if any)?

[shelly052780]

I am already buying songs, etc on the store-
What I noticed was that I was adding itunes as an exception but on the Trend Micro the firewall was on so I enabled it, then I connected.

The only time I get the connection timed out is when I try to download the update for iphone/itunes-

[Facedown98]

But you couldn't do that before, right? Or could you?

I'm just trying to narrow down what's going on

[shelly052780]

I haven't been able to do it at all...

[Facedown98]

So you can access the store and only receive that message when searching for updates to iPhone/iTunes, right?

Is the firewall on or off right now?