[Dguest]

Hi guys

i just bought a new computer and am unable to connect to the internet through the WLAN
originally i had probs with the network card but we got a new one and it can see the network fine and connect to it but shows local only.

i moved the computer and hardwired it to the router and it can connect fine so it seems to me as it is some setting with the wireless or vista 64bit.

there is another computer in the house running vista 32 bit that has no problems at all connecting to the network

as well as another laptop that was sitting in the room where this computer used to be that connects fine as well.

the router is an alcatel speedtouch pro
and the access point is a belkin
and the network card is linksys

the wireless network card was able to connect to the WLAN at the shop that we bought it at after they installed the 64 bit drivers

i am reasembly novice when it comes to networking.
however i do know my way around a computer well

what it does is connect to the network and identifies for a while and then seems to connect fine but only allows local access

please can someone give me some things to try to get this working

any help is greatly appreciated.
thankyou

(sorry if i was a bit all over the place)

this is the network connection details


Connection-specific DNS Suffix:
Description: Linksys Wireless-G PCI Adapter
Physical Address: 00-21-29-E2-C4-6E
DHCP Enabled: Yes
Autoconfiguration IPv4 Address: 169.254.106.72
IPv4 Subnet Mask: 255.255.0.0
IPv4 Default Gateway:
IPv4 DNS Server:
IPv4 WINS Server:
NetBIOS over Tcpip Enabled: Yes
Link-local IPv6 Address: fe80::6c9a:ccc0:e6e4:6a48%15
IPv6 Default Gateway:
IPv6 DNS Servers: fec0:0:0:ffff::1%1, fec0:0:0:ffff::2%1, fec0:0:0:ffff::3%1

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Hey Dguest and welcome to GTG

When you try to connect via wireless, can you please do the following:

• Select Start
• In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
• In the new command prompt window, type ipconfig /all > C:\ipconfig.txt
• Navigate to your C: drive and open the text file ipconfig.txt -- please copy/paste the contents of this file into your next response.

To be honest, I would say the most likely reason for you not being able to connect is a misconfiguration with your wireless settings.

Do you have Encryption/security enabled on your router (i.e. WEP, WPA, WPA2, etc)? If so, please try disabling it and then attempt to connect with your new machine via wireless; can you?

Also, ensure you do not have MAC Address Filtering enabled on your router, as this could be blocking your machine. MAC Address Filtering offers negligible protection, and can often cause a lot of headaches.

To check both of these things, you will need to log into your router's web interface. Do you know how to do this? If not, please post the exact make and model of your Belkin router.

Thanks,
- Dan

[Dan]

Hey Dguest and welcome to GTG

When you try to connect via wireless, can you please do the following:

• Select Start
• In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
• In the new command prompt window, type ipconfig /all > C:\ipconfig.txt
• Navigate to your C: drive and open the text file ipconfig.txt -- please copy/paste the contents of this file into your next response.

To be honest, I would say the most likely reason for you not being able to connect is a misconfiguration with your wireless settings.

Do you have Encryption/security enabled on your router (i.e. WEP, WPA, WPA2, etc)? If so, please try disabling it and then attempt to connect with your new machine via wireless; can you?

Also, ensure you do not have MAC Address Filtering enabled on your router, as this could be blocking your machine. MAC Address Filtering offers negligible protection, and can often cause a lot of headaches.

To check both of these things, you will need to log into your router's web interface. Do you know how to do this? If not, please post the exact make and model of your Belkin router.

Thanks,
- Dan

[Dguest]

Hi dan

here is the ipconfig /all


Windows IP Configuration

Host Name . . . . . . . . . . . . : User-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Linksys Wireless-G PCI Adapter
Physical Address. . . . . . . . . : 00-21-29-E2-C4-6E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6c9a:ccc0:e6e4:6a48%15(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.106.72(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) #2
Physical Address. . . . . . . . . : 00-1F-D0-80-BD-7C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a16e:690d:5f22:27dc%11(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.0.0.0
Lease Obtained. . . . . . . . . . : Saturday, 21 February 2009 10:13:32 AM
Lease Expires . . . . . . . . . . : Saturday, 21 February 2009 9:13:32 PM
Default Gateway . . . . . . . . . : 10.0.0.138
DHCP Server . . . . . . . . . . . : 10.0.0.138
DNS Servers . . . . . . . . . . . : 10.0.0.138
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : scorptec.local
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1F-D0-9D-94-91
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.scorptec.local
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : isatap.lan
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


there is no encryption on the router and it does have mac address filtering but the mac address has been allowed

mac addresses have not been a problem on any of the other computers that connect to this AP

[Dan]

there is no encryption on the router and it does have mac address filtering but the mac address has been allowed

mac addresses have not been a problem on any of the other computers that connect to this AP

Unfortunately, MAC filtering offers negligible protection; you really should have some form of encryption setup on your wireless network. However, for troubleshooting purposes, can you please disable both MAC filtering and encryption; once we get all of your machines connecting, we can worry about protection.

Your ipconfig indicates that your wireless isn't even communicating with your router. Please do the following:

• Select Start
• In the Start Search field type ncpa.cpl and press the Enter key on your keyboard.
• In the new window, right-click on your Wireless Connection (you may also do this on your Local Area connection afterwards, if you like) and select Properties.
• In the This connection uses the following items section, remove the tick beside (i.e. disable) Internet Protocol Version 6 (TCP/IPv6) and then press OK.

Please follow the instructions in this MS Article to disable the DHCP BROADCAST flag. Once you have completed the above two, try connecting to your Wireless network again; can you? If not, please post the exact steps you take to try to connect.

Finally, please post the specifics of your wireless drivers by doing the following:

• Select Start
• In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
• In the new command prompt window, type netsh wlan show all > C:\results.txt
• Navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Thanks,
- Dan

[Dguest]

ok so i went and disabled the mac address filtering
and followed the rest of the steps

well currently the exact steps i take to connect are nothing because it auto tries to connect on startup

but when i do all i have to do is right click on the networking icon in the tray and select connect to a network.
then i double click on WLAN.
it disconnects first and then i do it again to connect.



Wireless System Information Summary
(Time: 23/02/2009 3:00:31 AM)


=======================================================================
============================== SHOW DRIVERS ===========================
=======================================================================


Interface name: Wireless Network Connection 2

Driver : Linksys Wireless-G PCI Adapter
Vendor : Linksys, A Division of Cisco Systems, Inc.
Provider : Linksys, A Division of Cisco Systems, Inc.
Date : 11/12/2006
Version : 2.0.3.0
INF file : C:\Windows\INF\oem14.inf
Files : 1 total
C:\Windows\system32\DRIVERS\WMP54Gv41x64.sys
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g
FIPS 140-2 mode supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Shared WEP-40bit
Open WEP-104bit
Shared WEP-104bit
Open WEP
Shared WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
WPA2-Personal CCMP
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP


=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================


There is 1 interface on the system:

Name : Wireless Network Connection 2
Description : Linksys Wireless-G PCI Adapter
GUID : 8e05ec44-fbdd-4284-a435-de11d67c1145
Physical Address : 00:21:29:e2:c4:6e
State : connected
SSID : WLAN
BSSID : 00:30:bd:62:4f:1a
Network Type : Infrastructure
Radio Type : 802.11g
Authentication : Open
Cipher : None
Connection Mode : Profile
Channel : 11
Receive Rate (Mbps) : 54
Transmit Rate (Mbps) : 54
Signal : 100%
Profile : WLAN


=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================


Wireless LAN settings
---------------------
Show blocked networks in visible network list: No.

Only use GP profiles on GP configured networks: No.

Auto configuration logic is enabled on interface "Wireless Network Connection 2".


=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================


Allow list on the system (group policy)
---------------------------------------
<None>

Allow list on the system (user)
-------------------------------
<None>

Block list on the system (group policy)
---------------------------------------
<None>

Block list on the system (user)
-------------------------------
<None>


=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================


Everyone is allowed to create all user profiles.


=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================


Profiles on interface Wireless Network Connection 2:

Group Policy Profiles (read only)
---------------------------------
<None>

User Profiles
-------------
All User Profile : WLAN


=======================================================================
========================== SHOW PROFILES NAME=* =======================
=======================================================================


Profile WLAN on interface Wireless Network Connection 2:
=======================================================================

Applied: All User Profile

Profile Information
-------------------
Version : 1
Type : Wireless LAN
Name : WLAN
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Switch to more preferred network if possible

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "WLAN"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : Open
Cipher : None
Security key : Absent
Key Index : 1


=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================


Interface Name : Wireless Network Connection 2
There are 2 networks currently visible.

SSID 1 : WLAN
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:30:bd:62:4f:1a
Signal : 100%
Radio Type : 802.11b
Channel : 11
Basic Rates (Mbps) : 1 2 5.5 11

SSID 2 : vasy
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 00:14:6c:ed:d0:06
Signal : 23%
Radio Type : 802.11g
Channel : 11
Basic Rates (Mbps) : 1 2 5.5 11
Other Rates (Mbps) : 0 6 9 12 18 24 36 48 54

[Dan]

Strange; your adapter seems to think it has a connection. Can you please do the following:

• Select Start
• In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
• In the new command prompt window, please type the following commands (*Note: each ping will take approximately 10 seconds to complete; wait for the command prompt to return before you type the next one. Also, the single '>' and double '>>' are intentional; please type the commands exactly as they appear):
  • ipconfig /all > C:\results.txt
  • ping localhost >> C:\results.txt
  • ping google.com >> C:\results.txt
  • ping 209.85.171.100 >> C:\results.txt
• Once the above commands have completed, navigate to your C: drive and open the text file results.txt -- please copy/paste the contents of this file into your next response.

Also, what is the name (SSID) of the network you are trying to connect to?

One thing that leaps out at me -- can you please make sure that you have SSID broadcasting enabled on your router.

Thanks,
- Dan

[Dguest]

Windows IP Configuration

Host Name . . . . . . . . . . . . : User-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Linksys Wireless-G PCI Adapter
Physical Address. . . . . . . . . : 00-21-29-E2-C4-6E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IPv4 Address. . : 169.254.106.72(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) #2
Physical Address. . . . . . . . . : 00-1F-D0-80-BD-7C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-1F-D0-9D-94-91
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{8E05EC44-FBDD-4284-A435-DE11D67C1145}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.lan
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Pinging User-PC [::1] from ::1 with 32 bytes of data:

Reply from ::1: time<1ms

Reply from ::1: time<1ms

Reply from ::1: time<1ms

Reply from ::1: time<1ms



Ping statistics for ::1:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

Ping request could not find host google.com. Please check the name and try again.



Pinging 209.85.171.100 with 32 bytes of data:

Reply from 10.0.0.22: Destination host unreachable.

Reply from 10.0.0.22: Destination host unreachable.

Reply from 10.0.0.22: Destination host unreachable.

Reply from 10.0.0.22: Destination host unreachable.



Ping statistics for 209.85.171.100:

Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

The SSID is WLAN of the network we are trying to connect to.

i believe SSID broadcasting is on but i couldnt find a setting somewhere on the router at all for it so i cant say for sure but that fact that i can see the name of the connection come up would say to me that it is on

[Dan]

In this MS Article, please perform the steps listed in Part 1: Disable IEEE 802.1X Authentication. Once you have done that, please do the following:

• Select Start
• Type cmd in the Start Search field
• Right-click on the cmd program and select Run as administrator
• In the new command prompt window, type netsh int ip reset reset.log
• Once the above command completes, type netsh winsock reset catalog
• Restart your computer.

Once your computer reboots:

• Select Start
• In the Start Search field type network and then select Network and Sharing Center
• In the left-hand pane, select Manage Wireless Networks
• You'll now see a list of Wireless Networks -- select the network that you're experiencing issues with and then press the Remove button.
• Restart your computer.

Once your computer boots back up, scan for Available Wireless Networks, select your router and attempt to connect.
*NOTE: if you have security setup, you will need to enter your WEP/WPA encryption key/passphrase.

If, after doing these steps, you still can't connect via wireless, then I'm going to need you to enable tracing.

• Select Start
• In the Start Search field type cmd -- right-click on the cmd program and choose Run as administrator
• In the new command prompt window, type netsh wlan set tra persistent
• Restart your computer and then attempt to connect to your wireless; once it fails, please navigate to the following directory: %WINDIR%\tracing\wireless where %WINDIR% is the directory that you installed Windows (i.e. C:\Windows -- although you can manually enter %WINDIR%\tracing\wireless into your explorer's address bar).
• In this folder, you should see three files: OneX, Wlan and Msmsec. Please Attach these three files to your next response, as they are quite lengthy; do not simply post them.
• Once you have attached these files, repeat steps 1 and 2, and in the Command prompt window, type netsh wlan set tra no

Thanks,
- Dan

[Dguest]

hi dan

i followed the steps and tried to upload the files but it wouldnt let me as they are an invalid file type

what d oyou want me to do

[Dan]

I sent you a PM -- please try e-mail them to me.