I am helping a friend with his laptop. When I first got it it would sometimes boot in to safe mode, but I wasn't able to really do anything in there. I tried reinstalling XP, but it just kept reinstalling and not finish - it would boot up to a black screen, but then give an error. I thought maybe it was the disk, so I borrowed a disk from work. It was able to install everthing and boot up to a screen. Now though is the problem - it puts 2 accounts there - Administrator and Owner. I have no way to get in to these. My friend never used a password to get in here before. I am planning on formatting and starting from scratch, but need to get a file off of here first.
I am thinking spyware or virus caused the problems in the first place - since the laptop is only about 6 months old!
Can anyone assist? I just don't know where to go from here. I tried reinstalling again, but it just did the same thing.
Thanks for any help!