Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works

Word, Network and other issues...

  • Please log in to reply



    New Member

  • Member
  • Pip
  • 2 posts
In the last 48 hours I've had all sorts of trouble....

First Word insisted on "fixing" the margins in landscape mode documents to 2.62" (or something along those lines)

Used to work arounds, I reformatted to make portrait mode work; but encountered out of memory errors (I have 384M) and couldn't access the printer.

Not to be thwarted, I figured re-installing the printer driver would work. But couldn't do that because I have a dell latitude notebook which doesn't have a CD drive... And I no longer can access the network --- even though the network shares the same hub I am using to access the internet and type this message. =p

And just for added interest, now I have to close the clamshell on my computer after it is partially done rebooting (after login and after the desktop icons appear) because the screen goes black. When I open and close, the desktop miraculously reappears. (?)

So I have tried your long list of detection utilities, removed quite a few things, but still have no access to the network. I was unable to attach the logfile as suggested so I have included it in this message. If fixing my computer is truly as simple as removing something from this file, I will be forever grateful! Good luck!

Logfile of HijackThis v1.99.1
Scan saved at 9:23:31 PM, on 5/7/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Softex\Winroute\WinRServ.exe
C:\Program Files\Softex\Winroute\WinRoute.exe
C:\Program Files\WZCBDL Service\WZCBDLS.exe
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\D-Link\Air USB Utility\AirCFG.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Brother\ControlCenter2\brctrcen.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Dell TrueMobile 1150\Client Manager\CmDEL.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
C:\Program Files\Common Files\Palo Alto Software\8.0\PAS8_Update.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
C:\Program Files\Handspring\HOTSYNC.EXE
C:\Program Files\eFax Messenger 3.4\J2GDllCmd.exe
C:\Program Files\eFax Messenger 3.4\J2GTray.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\cmj\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.salesforce.com/login.jsp
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = about:blank
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\winnt\downloaded program files\googletoolbar2.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Trellian Toolbar - {71AAABE5-1F0F-11d7-BD6F-004854603DCE} - C:\Program Files\TRELLIAN\Toolbar\toolbar.dll
O3 - Toolbar: A9 &Toolbar - {200488FD-C76C-47cd-BDE5-FC2571261B63} - C:\WINNT\System32\A9Toolbar1.dll
O3 - Toolbar: A9 &Diary - {5FE96BC0-E89F-409d-9B68-6D3693E1BA83} - C:\WINNT\System32\A9Toolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\winnt\downloaded program files\googletoolbar2.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [LoadQM] loadqm.exe
O4 - HKLM\..\Run: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtray.exe SetReg
O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINNT\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINNT\system32\hkcmd.exe
O4 - HKLM\..\Run: [PCTVOICE] pctspk.exe
O4 - HKLM\..\Run: [D-Link Air USB Utility] C:\Program Files\D-Link\Air USB Utility\AirCFG.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\RunOnce: [SymTray - Norton SystemWorks] C:\Program Files\Common Files\Symantec Shared\Symtrdr.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Handspring\HOTSYNC.EXE
O4 - Startup: eFax Live Menu 3.4.lnk = C:\Program Files\eFax Messenger 3.4\J2GDllCmd.exe
O4 - Startup: eFax Tray Menu 3.4.lnk = C:\Program Files\eFax Messenger 3.4\J2GTray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: TrueMobile 1150 Client Manager.lnk = C:\Program Files\Dell TrueMobile 1150\Client Manager\CmDEL.exe
O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
O4 - Global Startup: Palo Alto Software Update Manager 8.0.lnk = C:\Program Files\Common Files\Palo Alto Software\8.0\PAS8_Update.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O8 - Extra context menu item: &Google Search - res://c:\winnt\downloaded program files\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\winnt\downloaded program files\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\winnt\downloaded program files\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\winnt\downloaded program files\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\winnt\downloaded program files\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Bookmark - {2163D426-107E-49B1-82AE-580423EEACD7} - C:\Program Files\ebookmark\ebm.exe (file missing)
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: Add to Restricted Zone - {B06300D0-CCDE-11d2-92D3-0000F87A4A55} - C:\WINNT\system32\webzone.dll
O9 - Extra 'Tools' menuitem: Add to R&estricted Zone - {B06300D0-CCDE-11d2-92D3-0000F87A4A55} - C:\WINNT\system32\webzone.dll
O9 - Extra button: Add to Trusted Zone - {BF80219A-CCDD-11d2-92D3-0000F87A4A55} - C:\WINNT\system32\webzone.dll
O9 - Extra 'Tools' menuitem: Add to Tr&usted Zone - {BF80219A-CCDD-11d2-92D3-0000F87A4A55} - C:\WINNT\system32\webzone.dll
O9 - Extra button: Notes - {D8DEE6AE-1AE4-11D4-9996-00B0D0278826} - C:\WINNT\System32\Shdocvw.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell....iler/SysPro.CAB
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall60.t...all/xscan60.cab
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/download/ipixx.cab
O16 - DPF: {2B4F4FA8-814A-11D7-B31B-0002A500B281} (FASetupStart Control) - http://software.full....0.17/setup.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} - http://download.weat...Transporter.cab?
O16 - DPF: {3299935F-2C5A-499A-9908-95CFFF6EF8C1} (Quicksilver Class) - http://vapwfa.ops.pl...quicksilver.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akama...meInstaller.exe
O16 - DPF: {4B2829E9-2545-4775-A9DC-5AF38B054486} - https://na1.salesfor...ForceOffice.CAB
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg...l_v1-0-3-12.cab
O16 - DPF: {4E330863-6A11-11D0-BFD8-006097237877} (InstallFromTheWeb ActiveX Control) -
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.syma...n/bin/cabsa.cab
O16 - DPF: {6BA1270C-B969-4234-B827-7B3BBB4F5FFC} -
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - http://www-307.ibm.c...rt/IbmEgath.cab
O16 - DPF: {7CEEAB76-D59E-11D3-8394-00C04F7BDF10} (Application Class) - http://www.tradestat...ugIn/tsTemp.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - http://evar.osas.com...vbeta/msrdp.cab
O16 - DPF: {94B82441-A413-4E43-8422-D49930E69764} (TLIEFlashObj Class) - https://webchat.dell...t/TLIEFlash.CAB
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterf...ds/Uploader.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoft.../as5/asinst.cab
O16 - DPF: {A221AC20-294F-11D5-890B-0090278F1040} (ygsm Class) - http://phone.yahoo.c...in/ygsmcom7.cab
O16 - DPF: {AB883AA5-F28E-462B-B2D7-8E3717FE933C} (SFCom Control) - https://ssl.salesfor...ce/vm/SFCom.CAB
O16 - DPF: {AECD14A8-F662-11D1-A395-00805F535788} (Plotwon Control) - http://www.investors...ocx/plotwon.ocx
O16 - DPF: {C4F8560C-708E-4553-B82A-AD0F236EDEEB} - https://na1.salesfor...ups/outlook.cab
O16 - DPF: {CAFEEFAC-0014-0001-0001-ABCDEFFEDCBA} (Java Runtime Environment 1.4.1_01) -
O16 - DPF: {D05F33E0-3F75-11D3-A176-006008944486} (Audible Words Codec) - http://download.audi...36/awrdscdc.cab
O16 - DPF: {D92D7607-05D9-4DD8-B68B-D458948FB883} (QuickBooks Online Edition Utilities Class v7) - https://accounting.q....282/qboax7.cab
O16 - DPF: {DB1B4C3B-8690-43B2-9045-91EDA7A12580} (eWebEditProLibCtl4.eWEPLoader) - http://www.connext2....webeditpro4.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://adessosystem...bex/ieatgpc.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg...ol_v1-0-3-0.cab
O16 - DPF: {F4023D2C-AF7D-4689-A7D7-6EF57A9ADE02} (MemoBook.clsIE) - http://www.memobook.com/MemoBook2.cab
O20 - Winlogon Notify: igfxcui - C:\WINNT\SYSTEM32\igfxsrvc.dll
O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINNT\system32\Brmfrmps.exe" -service (file missing)
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MySql - Unknown owner - C:/Development/mysql/bin/mysqld-nt.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Softex WinRoute Service (WinRServ) - Unknown owner - C:\Program Files\Softex\Winroute\WinRServ.exe
O23 - Service: WZCBDL Service (WZCBDLService) - D-Link - C:\Program Files\WZCBDL Service\WZCBDLS.exe
  • 0





  • Retired Staff
  • 11,413 posts
Hi Cjuon:

Sorry you were overlooked. Could you please run a new hijack this log and post it in this thread? Thanks.
  • 0

Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP