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Explorer - Application Error


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#1
Taylor30

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I keep getting this message each time I try to search Files and Folders:

Explorer - Application Error
The Instruction at 0x03890054 referenced memory at 0x00000000. The memory could not be "written".

I have run Avast Antivirus scan, Malwarebytes Anti-Malware and still see this message pop up.
I need some assistance on what this error might be telling me.

Thanks!
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#2
Taylor30

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As an update to this first post I have followed the Malware Forums "Start Here" and also run sfc /scannow with no results.
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#3
Broni

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Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")
- security programs in use (antivirus, firewall)
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#4
Taylor30

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Computer is an HP Pavillion 2.7 GHz Celeron, 1 Gb Ram, Windows XP Home 2002 version, Service Pack 3.
H.D.D 69Gb with 3.61 Gb free.
Avast Anti-virus, Malwarebytes' Anti Malware, Spy bot S&D.

This error message pops up each time I run a "Search".
Start> Search>For Files or Folders... I can search for everything successfully except "All files and Folders", once I try I get the message.
It also appears when I try to access a folder in my "Documents and Settings", only this one folder.

Anything you can suggest is appreciated.

Cheers!
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#5
Broni

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First of all Windows is upset with you, because you're trying to cram it into studio appartment, while it needs at least 1 bedroom :)
Seriously, Windows needs at least 15% of a free space to run properly (10.5GB in your case, and you have 3.6GB).
Start moving stuff (pictures, videos, etc.) to some other place.
Report back, when your free space reaches ar least 11GB.
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#6
Taylor30

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OK, free space on the 69 Gb drive is now 15.6 Gb.
Windows has now moved into it's new 1 bedroom ! ;-)
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#7
Broni

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Very good :)
How is the error department?
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#8
Taylor30

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Error likes the new place too.
No change.
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#9
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Next step....

I suggest that you start a new topic in the Malware Removal - HiJackThis™ Logs Go Here area.

Before you post a log click on this link --> You Must Read This Before Posting A Hijackthis Log
this will give you a few preparations to make, as well as instruction for posting your Hijackthis log.

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#10
Taylor30

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I think I may have found a common thread to this error pop up.
I downloaded an embroidery file for my wife and saved it to my desktop. As soon as I did this the error pop up appeared on my desktop and I couldn't do anything.

I booted up in safe mode with command prompt and remembered enough DOS commands to drill into and find the file I had just downloaded and deleted it.

Once I rebooted the system everything was fine, however I still get this error as before when I try to search files or open one specific folder which contains more of these embroidery files.

The file format for these is ".sew" and I have viewed these on this computer before without issue.

When I go to "my computer" to view whick application is associated with the ".sew" format I get the pop up and can go no further.

What do you think has caused this and what would my next step be?
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#11
Broni

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I downloaded an embroidery file for my wife and saved it to my desktop

Is it some kind of sewing program, or....?
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#12
Taylor30

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".sew" is an emroidery design file format. I have programs which can read and manipulate these designs.
My other computer, running XP Pro freezes when I try to access these designs but if I search and open these using the emroidery program they are fine. I was wondering if a recent windows update may be having issues with this file format?

Cheers!
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#13
Broni

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Did you try System Restore?
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#14
Taylor30

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Not yet.
Will I loose any saved files doing this? I'm concerned about some photos.
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#15
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System Restore doesn't touch your personal files. It deals only with system files.
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